5/5
GoogleRating only, no written review.
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Notting Hill reviews in Kensington and Chelsea
★★★★★
1,100 reviews across 2 platforms
2-6 Kensington Park Road, London, W11 3BU, Kensington and Chelsea, W11 3BU
Marsh & Parsons's office in Kensington and Chelsea, at 2-6 Kensington Park Road, is rated 4.3 out of 5 across 1,100 reviews on two platforms, including 286 Google reviews rated 4.7.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Google1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleMany thanks to Marsh & Parsons and to Lucy Vane for all her hard work. Her dedication and professionalism is much appreciated. She has been very helpful, in a good mood and very importantly always on time. It was pleasure to work with her. Thanks
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Dear Yasmina, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
GoogleLucy did an excellent job in showing me properties she knew I could like and saved me a lot of time in this search. Heidi and her colleagues at M&P Notting Hill office were always very helpful and professional.
5/5
GoogleWe have been dealing with Sybil Perrin, she has gone above and beyond of what I expected. She has been constantly in touch with us with options/updates. Personally, I would not want to deal with anyone else, she has been that exceptional.
4/5
GoogleDan Martin at Marsh and Parsons did a good job for us liaising with the vendor as best he was able to (not an easy situation) and being very patient with all of us. We are thrilled with the new flat :)
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Dear Anna, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleGreat experience working with Patricia Tanski!
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
GoogleEdward Aldersley - Great to deal with, straight forward, helpful and knowledgable on the area. Anything he didn't he found out and came back to us. A pleasure to deal with - Mrs Rook
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Agent replied · 28 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleTom from lettings, and his team, has been great over the past couple of months. Positive energy, lots of viewings, good communication, hopefully it will continue.
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
GoogleLucy Vane my agent was brilliant! The whole thing was quick , easy and painless! I would recommend M&P to anyone!
5/5
GoogleSuper service. Great to deal with. Was shown around several properties by Sybil Perrin who was extremely helpful, professional & knowledgeable and made the entire process simple and straightforward. Would recommend highly.
4/5
GoogleWe were very happy we sold our flat through Marsh & Parsons:- they sold it swiftly and it was a pleasure to deal with them:- Many thanks, especially to Gareth & Dan.
5/5
TrustpilotAmazing service
Agent replied · 28 May 2026
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Dear Binji, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
