5/5
TrustpilotAlways helpful
Always helpful, answering my emails quickly and providing all the information.
Agent replied · 25 October 2024
Dear Pascale, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
Trusted Agent profile · Kensington and Chelsea
Marsh & Parsons Notting Hill reviews in Kensington and Chelsea
★★★★★
1,104 reviews across 2 platforms
2-6 Kensington Park Road, London, W11 3BU, Kensington and Chelsea, W11 3BU
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Kensington and Chelsea, at 2-6 Kensington Park Road, is rated 4.3 out of 5 across 1,104 reviews on two platforms, including 286 Google reviews rated 4.7.
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Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHelpful and efficient
Agent replied · 26 December 2024
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Agent replied · 25 October 2024
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
GoogleThank you very much Patricia! I was very pleased with her attentive and hands on approach throughout the whole process, I highly recommend!
Agent replied · 22 October 2024
Dear Inara, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleHad an amazing viewing experience with Patricia! She really went the extra mile to secure our beautiful flat - give her a raise!
Agent replied · 22 October 2024
Dear Patricia, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Notting Hill office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Agent replied · 25 October 2024
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
1/5
TrustpilotUnprofessional and not customer oriented
Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service
5/5
GoogleAneeq did a wonderful job. All round superstar - highly recommend
Agent replied · 22 October 2024
Dear James, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you
Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.
Agent replied · 25 October 2024
Dear Eli, Thank you for taking the time to leave a lovely review regarding Weronika. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena Bhogal replied all my emails…
Geena Bhogal replied all my emails really quick with good answers to my questions
Agent replied · 25 October 2024
Dear Yu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and kind
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Agent replied · 25 October 2024
Dear Catalina, Thank you for taking the time to leave a wonderful 5* review. Tatiana will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotStay Clear
Used to work in this industry and these guys give themselves a shocker of a name! Staff make so many mistakes. Cannot answer a call past 6 (which for an estate agent is unheard of?). Contracts have endless mistakes in. Endless problems with billing and no explanations of how and why they are charging for set things. Save time. Use anyone else but these.
5/5
TrustpilotNorthcote Rd branch of Marsh and Parsons…
The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.
Agent replied · 25 October 2024
Dear Pablo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEmily is always on the ball!
Emily, my property manager, is always available, quick to response to any issue and throughout it all very polite. Fantastic to deal with.
Agent replied · 25 October 2024
Dear Michael, Thank you for your kind comments regarding Emily and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat experience from day one!!
My property manager is amazing and super reliable! I’ve been really happy working with marsh & parsons honestly.
Agent replied · 25 October 2024
Dear Paula, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery responsive in a timely manner to…
Very responsive in a timely manner to all operational issues
Agent replied · 25 October 2024
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood assistance and care
At the end of my tenancy I was assisted by Abdullah, who was extremely precise and kind. The whole process was very smooth.
Agent replied · 25 October 2024
Dear Diego, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleWhat a super agency. From Freddie on valuation to Jack & the team on execution; a winning combo and highly recommended. Best Christian
5/5
TrustpilotGreat property management service
Senior Property Manager Phoebe Phoebe Negueroleshas provided a great service over the last year, helping to resolve numerous issues in a timely manner.
Agent replied · 25 October 2024
Dear Charlie, Thank you for your kind comments regarding Phoebe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotQuick
Quick, professional and prompt help
Agent replied · 25 October 2024
Dear Neculai, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotEasy to talk to and get assistance on…
Easy to talk to and get assistance on my issue.
Agent replied · 25 October 2024
Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotI have absolutely had it up to my neck…
I have absolutely had it up to my neck with Marsh and Parsons, not once but twice. As a tenant, I have the legal right as written in UK law to 24 hours notice and confirmation from me they are allowed to enter my property, as well as this being a condition signed in my lease. The amount of times agents trying to let the flat have just showed up to my flat and opened the door without even knocking WITH ME INSIDE is astounding and disgusting behavior. This happened last year at my old flat with marsh and parsons, now it’s happening again at my new flat and a different M&P branch. Not to mention the absolute hounding an hour before they decide they want to view the flat, the phone calls of “i know it’s last minute but PLEASE we will ONLY be a minute” from multiple agents every single day. I have called and emailed countless times, I’ve put a note on my door, and now I’ve started locking my door from the inside because they enter my home illegally. I have threatened to call the police due to the absolute vulture-like behavior from their sales agents once your flat is on the market. I didn’t receive an email or a call back. Not even to mention I moved into this house on one VERY SPECIFIC, VERY important condition regarding my health, they swore up and down that this flat was perfect. I signed the lease, and the very day I moved in, I found out it is not accommodated at all which is the only reason I chose this house over other houses and I cannot live comfortably at this house for this very specific reason I was promised was accommodated. When I sent a detailed email regarding this, I never heard back. Horrible company, I would never recommend them.
5/5
TrustpilotGas certificate renewal
Jordann Webb at Marsh & Parsons managed very quickly efficiently the gas Certificate renewal at my property
Agent replied · 25 October 2024
Dear Luca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI had an issue with my tenant and one…
I had an issue with my tenant and one of the tenancy managers, Charley Light, was extremely helpful, professional, competent and patient.
Agent replied · 25 October 2024
Dear Riccardo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
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