Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience. I am still stuck with them due to my contract. The agents are misleading; the flat turned out to have mold, leakage, and was handed to me in a terrible condition. Talked to the previous tenant and said she had already complained about all that. They rented out the flat to me IN THE SAME CONDITION! take care when dealing with them! you´re just another bank account for them
Lea · 20 September 2021
Agent replied · 27 October 2024
Hi there, we are sorry that you are unhappy with your experience. We can confirm that we have responded to you directly on this matter. Kind regards, Marsh & Parsons
★★★★★ 1/5
TrustpilotAbsolutely diabolical!
In an ever worsening situation, the agency called contractors out for the fourth time, to once again confirm that there was infact an issue with our water supply. The contractors, of course, confirmed this again.
Emily · 13 October 2025
★★★★★ 1/5
TrustpilotAwful and try to steal your money
Always try to find some extra costs so we have to fight for everything. The property managers don't keep records of previous works/things that have been deducted from the rent, so if one leaves you have to justify everything again.. then obviously they try to screw you on your deposit as well.
Customer · 25 September 2023
Agent replied · 27 October 2024
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information I can look into this for further you. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotKyrsten Tumamak
This review specifically highlights Kyrsten Tumamak's exceptional service. I required documents at various times, and on each occasion, Kyrsten responded promptly and efficiently. Despite being located overseas and dealing with the time difference, her assistance was outstanding.
Thomas · 23 July 2024
Agent replied · 27 October 2024
Dear Thomas, Thank you for your kind comments regarding Krysten and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAllowed their seller to falsely…
Allowed their seller to falsely advertise there was a dishwasher, on a technicality. Refused to answer my emails or calls when I confronted them. Liars and scum.
Anthony · 19 December 2025
★★★★★ 5/5
TrustpilotFab help from Jasmin p
Jasmin Popalzai dealt with a query on payments extremely quickly and helpfully throughout. Guiding me through the solutions in a thoughtful manor at a quick pace. Made something potentially stressful much easier!
Theo · 25 September 2024
Agent replied · 27 October 2024
Dear Theo, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
★★★★★ 4/5
TrustpilotGreat service during change of tenancy
Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.
Chiara · 5 March 2024
Agent replied · 27 October 2024
Dear Chiara, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleHi quality service by John, recommend.
Jonathan · 18 August 2025
Agent replied · 8 September 2025
Dear Jonathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat brand
Great brand! Friendly staff and made my moving in process simple & easy. Also, my property manager (Derbhla) is very kind and always pro-active & extremely helpful with any queries or demands concerning my apartment. Highly recommend!
Echelon · 20 June 2024
Agent replied · 27 October 2024
Dear Echelon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCameron has been a great help
Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.
Hannah · 29 February 2024
Agent replied · 27 October 2024
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Property Manager
I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.
Yixing · 3 November 2023
Agent replied · 27 October 2024
Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management
I have been dealing with Will Whitty as a property manager for my flat in Chelsea and he has been brilliant. Always quick to respond and very helpful when it comes to sorting out any issues. Couldn’t recommend him more.
Sana · 2 April 2024
Agent replied · 27 October 2024
Dear Sana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience, especially with Tegan who really understood what I was looking for and helped me throughout the process
Elena · 16 January 2026
★★★★★ 5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Giulia · 21 October 2024
Agent replied · 23 November 2024
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
★★★★★ 4/5
TrustpilotExcellent Property Manager
We have had a very positive experience with our M&P Property Manager who has assisted through issues that are often time sensitive and negatively impact us as residents. They have consistently been proactive, always very responsive and flexible whilst demonstrating a professional and understanding manner. Very impressive.
Rory · 11 October 2023
Agent replied · 27 October 2024
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
TrustpilotSpoke on the phone with Charlie about…
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Jane · 13 December 2024
Agent replied · 28 December 2024
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleWe visited two flats with Wikke Attema. Both flats were in perfect condition, and her attention was excellent. She explained all the terms and conditions that the LL wanted and also had the answer for every other question. Thanks!
Matias · 27 March 2024
Agent replied · 23 October 2024
Dear Matias, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kensington office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Edward · 9 February 2024
Agent replied · 27 October 2024
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleBoth Parys Krobo and Hazel Kelly have been knowledgeable, attentive and efficient in my dealings with them. I would have no hesitation in recommending them to act in the sale or purchase of property in this area.
Margaret · 26 April 2024
Agent replied · 23 October 2024
Dear Margaret, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Sean · 5 July 2024
Agent replied · 27 October 2024
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
M · 18 December 2025
★★★★★ 5/5
GoogleI chose Marsh and Parsons to sell my mother's flat nearby. David Mendel has been truly outstanding! At a time when the market has been slow and pretty flat, he persevered and helped secure us a good deal. At all times, he has been courteous, helpful and responsive. I cannot fault his service. I would certainly use him again.
Sarah · 25 October 2017
★★★★★ 5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Tessa · 11 November 2023
Agent replied · 27 October 2024
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been with Marsh&Parsons since…
I have been with Marsh&Parsons since 2023 and it has been a great experience throughout as a landlord all my transactions has been smooth.
Sabiha · 21 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
