Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst Experience
After a smooth renting process, I have received the worst kind of property support from M&P. We received the house in the worst condition - dirty floors, filthy appliances that don't work, stuff left behind by previous tenants, and dirty windows. Our managing agent was out of office during our move-in and has not helped us one bit to resolve any issues. We are constantly following up and trying to make this house habitable for us to move-in but receiving no support in return. I will never live in a property managed by M&P again.
Eesha · 23 September 2020
Agent replied · 27 October 2024
Hi there, we are sorry that you are not happy with your experience. The property was cleaned to a professional standard before you moved in and the landlord has since agreed to cover the cost of cleaning the inside of the oven for you. While we do not have property managers on-site during a move-in, the Lettings manager was on hand three hours before your check-in time to allow everything to run smoothly. We believe that the property is habitable, and our understanding is that all items referenced have been addressed and are being handled by the relevant department in due course. We also understand that your property manager is in daily communication with you through email and over the phone should you wish to discuss this further. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotProvide a great management &…
Provide a great management & professional service (thanks Derbhla)
HSR · 15 September 2023
Agent replied · 27 October 2024
Dear Rooprah, Thank you for leaving a wonderful 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilot“Professional
“Professional, Patient, and Got the Job Done”
Gautam · 16 October 2025
Agent replied · 27 October 2024
Dear Gautam, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
★★★★★ 5/5
TrustpilotMarsh and Parsons have managed my…
Marsh and Parsons have managed my tenancy for several years. Responsive and reliable. They are always quick to get back to me when I have a question. Will continue to use them and happy to recommend
Benjamin · 28 October 2024
Agent replied · 23 November 2024
Dear Benjamin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat experience
I was shown two properties by Zarq Khattak when I was looking to rent in Acton. He was extremely professional and very helpful. He was one of the best agents that I dealt with in my search, with a clear attention to the needs of the client.
Angela · 23 July 2025
★★★★★ 5/5
GoogleWe were so impressed by Marsh & Parsons service and feel so lucky to have Alexandra Ball assisting us in the search of property. We had very limited time to find a rental flat and Alexandra was there to provide us with information on established opportunities and was so quick to contact with the latest offers. We couldnt asked for a better service, Thanks Alexandra…
ilker & Aydan
Ilker · 25 October 2018
★★★★★ 5/5
TrustpilotMarsh and Parsons appointed a new Tenancy Manager
Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.
Nisha · 4 July 2024
Agent replied · 27 October 2024
Dear Nishta, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotNever use Marsh & Parsons
3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.
Matilda · 30 November 2020
Agent replied · 27 October 2024
Hi Matilda, we are sorry that you are not happy with your experience. Unfortunately we are unable to find your details on our system to speak with you about this further, but please feel free to get in touch directly with the branch if there is anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotExceptional assistance w/ Lease Assignemnt
Cameron provided exceptional assistance during our lease assignment process. He handled the entire process with a remarkable blend of diligence and efficiency. Throughout the procedure, we experienced a fair amount of anxiety and had numerous inquiries and questions. However, Cameron consistently demonstrated immense patience, kindness, and unwavering support. His dedication and assistance were truly invaluable!
AO · 13 September 2023
Agent replied · 27 October 2024
Dear AO, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient and courteous
Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.
Elena · 19 December 2024
Agent replied · 28 December 2024
Dear Elena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotA company is only as good as it's Personnel
My five star rating is based on the performance of our Property Manager, Jonathan Jarman-Ho. He is highly professional, knowledgeable and helpful.However it must be said that the previous property manager was not at all satisfactory, and wouldn't have rated any stars.
SUSAN · 30 May 2024
Agent replied · 27 October 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been letting my flat through…
I have been letting my flat through Marsh and Parsons for many years and have always been impressed with their efficiency and professionalism. Victry in particular has been very helpful in resolving some issues for me recently. Highly recommended service!
Parviz · 4 July 2024
Agent replied · 27 October 2024
Dear Parviz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAVOID THIS LETTING AGENCY !!
AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.
Emilia · 28 July 2021
Agent replied · 27 October 2024
Hi Emilia, unfortunately we are unable to find your details on our records. If you have anything you would like to discuss, please let us know the branch you have worked with or feel free to get in touch with the office directly. Kind regards, Marsh & Parsons
★★★★★ 5/5
GoogleM & P are an excellent estate agent - Hazel especially efficient, helpful & very perceptive about my property needs & taste & introduced me to property of my dreams!
Antony · 10 December 2024
Agent replied · 9 January 2025
Dear Antony, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 1/5
TrustpilotPoor communication and unprofessional
Poor communication from the property manager, Elisabeth Ppasa. Both the landlord as well as the tenants had to chase her via emails. They do not return the rental deposits on time, giving lame excuses.
Sharifa · 9 October 2024
Agent replied · 27 October 2024
Dear Sharifa, I am sorry to read your 1* review comments. I have passed them to our Property manager as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations
★★★★★ 1/5
GoogleUnprofessional! Struggling to take deposit back.
edit:
Yes of course you know us, we use to rent flat 26 Chesterton Square! The Landlord from there is asking to pay over £1500 for the renovation but this is ridiculous, we stay there only 1 year and we did not brake anything but they are asking to pay stuff that had been broken from previous tenants…
ΔB · 24 October 2022
Agent replied · 23 October 2024
Hello and thank you for this feedback. We're unable to find your details based on this information. For disputes regarding your tenancy deposit, please contact our Tenancy Management Team by emailing tenancymanagement@marshandparsons.co.uk so that we may raise this issue with the Landlord who will need to give us permission to release your deposit.
★★★★★ 4/5
TrustpilotEfficient Property Manager
Tatiana has recently become our property manager and has been very efficient at sorting out a couple of issues at our property which I had been asking our old property manager for 5 months to sort out. She has also provided a friendly experience.
CT · 16 April 2024
Agent replied · 27 October 2024
Dear CT, Thank you for taking the time to rate your service. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCaroline and James@ south ken branch
dealt w Caroline and James team in south kensington branch on purchase still on going but so far extremely happy with their knowledge , promptness and professionalism. Their quality of service is unmatched compared any other agencies that i have dealt with. Definitely will recommend them to anyone.
Holly · 23 January 2024
Agent replied · 27 October 2024
Dear Holly, Thank you for leaving a Google review for our South Kensington office. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have recently moved out of a…
We have recently moved out of a property managed by M&P, we have been dealing with Nara who has been absolutely amazing at keeping us up to date and speaking to our landlord on our behalf. She has been great & would recommend her highly.
Kate · 22 March 2024
Agent replied · 27 October 2024
Dear Kate, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI had a fantastic experience
I had a fantastic experience working with Kyrsten, she was incredibly responsive and always getting back to me quickly with answers to any questions or concerns. I would highly recommend
Holly · 2 December 2024
Agent replied · 28 December 2024
Dear Holly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDerbhla from the property management…
Derbhla from the property management team has been exceptional in resolving issues within my property in a timely manner. I really appreciate both her and the rest of the teams support.
Isabella · 15 November 2024
Agent replied · 28 December 2024
Dear Isabella, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotExcellent service
Our property manager, Abdullah Leghari, was fantastic in arranging a quick repair for our washing machine. The process was efficient, and the issue was resolved promptly. Excellent service, thank you!
Bruna · 11 December 2024
Agent replied · 28 December 2024
Dear Bruna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat Service
We have worked with Marsh & parsons for a number of years letting a couple of residential properties. They have always found great tenants and we have had no void periods. They are always quick to respond to queries or issues. I would highly recommend using M&P.
Christina · 25 January 2024
Agent replied · 27 October 2024
Dear Christina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleAmir is a very helpful and dedicated agent. He understood exactly what we wanted and he managed to find the perfect home fo us in the short space of time.
Great service
Thank You, Amir
Veronika · 24 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
