Marsh & Parsons Holland Park reviews in Kensington and Chelsea

★★★★★ 3/5

Trustpilot

Word to the wise regarding M&P

I have had multiple challenges working with this estate and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they forgot to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!

Faf · 22 October 2024

★★★★★ 5/5

Trustpilot

Excellent Service Support

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Jenny · 24 April 2026

★★★★★ 5/5

Trustpilot

Portfolio landlord

Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!

Gemma · 19 December 2025

★★★★★ 5/5

Trustpilot

My current property manager is…Jaeyda Dovie

My current property manager is courteous, responsive and highly efficient, referring any issues to the relevant person/contractor very swiftly and continually monitors progress to ensure swift resolution.

Christopher · 14 August 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons Management

Abdullah Leghari was the perfect property manager. He was always courteous and polite and super attentive. We felt we got great value for money. Abdullah used his common sense when dealing with any issues that came up at our property and always worked with our best interests in mind. We would 100% recommend Abdullah and Marsh & Parsons.

LMD · 5 April 2024

★★★★★ 5/5

Trustpilot

Kisha's patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Kisha Quintas made our change of tenancy so easy. My partner and I were initially worried that the whole process would be a daunting task but our tenancy manager Kisha really offered some outsanding service. Her patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Cliente · 20 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Tenancy Manager

Exceptional tenancy manager - swift and superb service! I had a fantastic experience working with Jordann Webb. Their quick responses and excellent service made the entire tenancy switch process smooth and stress-free. I highly recommend Jordann for anyone in need of a responsive and dedicated tenancy manager. I'm grateful for their outstanding support and look forward to working with them again.

Bec · 19 January 2024

★★★★★ 4/5

Google

My experience with Marsh & Parsons was positive overall. When a more complex situation arose, it was helpful to have Charlie step in, he handled matters calmly and professionally, with clear communication, which made a real difference. I appreciated the support and the way things were ultimately resolved.

Justine · 17 February 2026

★★★★★ 5/5

Trustpilot

The M&P Team is Fantastic

The Marsh & Parsons team has been fantastic throughout my flat purchase journey. It definitely is a team, from the primary point of contact (shout out to Josh) to others who helped throughout the process (many thanks Mhari and Alice).

Eugene · 17 December 2025

★★★★★ 5/5

Trustpilot

Lease renewal/negotiation

Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.

James · 22 January 2024

★★★★★ 5/5

Trustpilot

Great expertise

William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.

Slaney · 21 March 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis…

I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....

RUHANI · 29 April 2026

★★★★★ 5/5

Google

Nicole was outstanding in helping me find the perfect flat in the competitive London rental market. Despite my stress and doubts, her expertise, insight, and positive attitude made all the difference. Thanks to Nicole, I found exactly what I was looking for. I highly recommend her!

Joseph · 25 August 2024

★★★★★ 5/5

Trustpilot

Tor has been very helpful in helping me…

Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked

NicholasBrooks · 30 May 2024

★★★★★ 5/5

Google

I was provided with excellent support. All rental procedures were handled prompt and professionally . Lisa was amazing: caring, very helpful and answered all my questions concerning next steps, negotiations and verifications. I believe she had my interest at heart and found the best property for me with very convenient conditions. I am most grateful - and would certainly recommend her!

ANDREA · 25 October 2023

★★★★★ 5/5

Trustpilot

Long-standing good service

I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.

Joanna · 24 April 2026

★★★★★ 5/5

Trustpilot

Marsh & Parsons Tennancy Management Team at Marsh &…

The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.

Terry · 17 January 2024

★★★★★ 5/5

Google

Layna was exceptional in helping me find the perfect flat. I was stressed out and not very optimistic in finding what I was looking for, but with Layna's help, insight, and amazing attitude, I was able to find what I was looking for in a very competitive London rental market. 100% recommend!

Hormoz · 27 April 2024

★★★★★ 5/5

Google

Layna was exceptional in helping me find the perfect flat. I was stressed out and not very optimistic in finding what I was looking for, but with Layna's help, insight, and amazing attitude, I was able to find what I was looking for in a very competitive London rental market. 100% recommend!

H · 14 April 2024

★★★★★ 5/5

Trustpilot

There was simply nothing to complain…

There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.

Ole · 13 February 2024

★★★★★ 5/5

Trustpilot

Dedication and prompted action.

Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.

Sara · 27 September 2023

★★★★★ 1/5

Trustpilot

I agree with the other review about…

I agree with the other review about this company. We found a great flat and when we tried to sort things out in a reasonable fashion with the women Beth and particularly Georgi, we were really put off by their behaviour towards us. My wife is Russian and is not easily upset, but in the end, with phone calls to each of us, we decided to give up on this company and the desirable flat in Kensington because they put such a bad taste in our mouths. Seems like this company culture stems from the top to me... rather unpleasant and certainly to be avoided. (Also, I see you in your reply that you can't find our records, despite the fact that we made an offer on the flat concerned - well never mind, as we certainly want to get you out of OUR heads as soon as possible).

Customer · 20 April 2021

★★★★★ 1/5

Trustpilot

My experience with Marsh & Parsons has…

My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.

Joseph · 4 August 2026

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023