Marsh & Parsons Earls Court reviews in Kensington and Chelsea

★★★★★ 1/5

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Con -Men

I would give them a - 10 negative review if I could. They con customers and dont care. They use a tenant referencing agency who give a glowing review which is a pack of lies saying the tenant is in a well paid job, when she is unemployed, a false employee reference, saying that the previous landlord gave a good reference when infact he evicted her. Once she was evicted Marsh and Parsons took no responsibility and fight it with a dubious solicitor.M & P should be SHUT DOWN. Even when the Directors are alerted they dont want to know.

Trevor · 11 October 2022

★★★★★ 1/5

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Be warned, think twice about using this company. Do your research.

I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.

Jessica · 6 October 2022

★★★★★ 5/5

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Marsh and Parsons - change of tenancy

Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you

Cheski · 31 May 2024

★★★★★ 5/5

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I am very pleased with the excellent…

I am very pleased with the excellent management of my property by my dedicated property manager Abdullah. He's shown remarkable patience and dedication in ensuring everything runs smoothly. Highly recommend!

Vincent · 19 February 2024

★★★★★ 5/5

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Tor Ziegler The renewals Team…

Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more

Mr · 17 April 2024

★★★★★ 1/5

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Awful and unlawful

Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.

Lily · 2 September 2022

★★★★★ 1/5

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Dishonest or Incompetent

This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to

Alastair · 30 August 2022

★★★★★ 5/5

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Helpful

Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!

Eleanor · 15 May 2024

★★★★★ 1/5

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The majority of reviews are bad here…

The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.

Laurence · 26 August 2022

★★★★★ 5/5

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Organized, honest and fast!

I have moved 5 times in 5 years in London. From all my experiences Marsh & Parsons have been the greatest by far! Organized, honest and fast! Would definitely recommend it :)

Mi · 21 December 2023

★★★★★ 5/5

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Marsh & Parsons have been renting and…

Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.

Barnabas · 14 September 2023

★★★★★ 5/5

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Dear Kisha and Edward are very helpful

Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu

Xiuxiu · 19 July 2024

★★★★★ 5/5

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review 2023

Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.

Tim · 3 October 2023

★★★★★ 5/5

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1 year of great service

Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.

SL · 2 October 2023

★★★★★ 5/5

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Great Customer Experience

Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.

Heather · 25 January 2024

★★★★★ 5/5

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Hard working team with best customer…

Hard working team with best customer experience . Thank you to the Kensington branch for selling my flat . Particularly to Hazel and Parys for your outstanding professionalism.

Inaam · 5 March 2024

★★★★★ 4/5

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Over the last year

Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.

Emily · 27 September 2023

★★★★★ 5/5

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Alex in relocations made finding a new…

Alex in relocations made finding a new property very easy, I found his knowledge of London to be fantastic and have recommended his services to everyone

Gema · 9 April 2024

★★★★★ 1/5

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Absolute joke of a company

Absolute joke of a company. Never use. Will loose your documents, up rent by over 25% on year (no where near inflation levels) and generally never take accountability for anything. Stay clear.

Mr · 1 December 2023

★★★★★ 1/5

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A V O I D

Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.

Hugo · 13 July 2022

★★★★★ 5/5

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Jasmin Popalzai - great service

Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.

William · 27 September 2024

★★★★★ 5/5

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Great tenant renewal service from Tor…

Great tenant renewal service from Tor Ziegler-Evans: quick, easy and, best of all, painless! Continual great service from Marsh & Parsons, I am a happy landlord.

Matt · 11 March 2024

★★★★★ 2/5

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Forcing to sign a 3 year lease with no break clause

Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.

Maria · 17 June 2022

★★★★★ 5/5

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Excellent service in Streatham

We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.

Danielle · 16 June 2022