Marsh & Parsons Earls Court reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Great experience! Thank you to Harriet for putting so much time and effort into helping me.

Daisy · 24 October 2023

★★★★★ 5/5

Trustpilot

We appreciate Phoebe!

We have enjoyed being taken care of by Marsh and Parsons but specifically by Phoebe Negueroles. She’s always responsive, thorough and quick to take action on our behalf when needed.

Jacqui · 4 December 2023

★★★★★ 5/5

Trustpilot

Excellent quality and care from Tatiana…

Excellent quality and care from Tatiana Rodrigues, going the extra mile to sort out a tenant issue to an excellent solution for everyone.

SL · 27 April 2024

★★★★★ 5/5

Trustpilot

It’s always a pleasure speaking with…

It’s always a pleasure speaking with Abdullah Leghari! He listens and is always helpful and understanding to any problems that need to be sorted. He is fair to both landlord and tenant.

Jarel · 12 October 2023

★★★★★ 5/5

Trustpilot

All ways available and prompt in…

All ways available and prompt in response. Additional services provided at a reasonable margins and delivered on time.

Ali · 22 July 2024

★★★★★ 5/5

Trustpilot

Very Responsive

Edward Summers at Marsh and Parsons was pleasant to deal with and very responsive in resolving my issues around our damage depsoit.

Mike · 10 May 2024

★★★★★ 5/5

Trustpilot

Excellent support

Cameron and Will provided excellent support throughout the moving process. They were both very helpful when I had questions and responded in a timely manner.

Nicole · 11 March 2024

★★★★★ 5/5

Trustpilot

COURTEOUS AND EFFICIENT

Jasmin responded to my query courteously and efficiently giving a full explanation which was much appreciated.

MARGARET · 21 August 2024

★★★★★ 5/5

Trustpilot

My property manager is terrific

My property manager is terrific! She is professional, courteous, and very helpful. I can rely on her prompt response, which is especially important as I am an overseas landlord.

JK · 13 December 2023

★★★★★ 5/5

Trustpilot

Feedback

Mr Will Whitty has helped me with all the services that I needed for my flat very efficiently as he kept me updated throughout the entire process.

Fatemeh · 25 January 2024

★★★★★ 5/5

Trustpilot

Ellie at M&P was really good

Ellie at M&P was really good, friendly and efficient. She achieved the desired rent increase for me so I’m very grateful.Anna

Anna · 24 May 2024

★★★★★ 5/5

Trustpilot

I've been burnt in the past from estate…

I've been burnt in the past from estate agencies promising the world and instead just causing stress however I've felt marsh and parsons have been transparent with whats going on in the market and tenant options. So far so good.

Vicki · 2 February 2023

★★★★★ 5/5

Trustpilot

They are always doing their best!are always doing their best to…

They are always doing their best to react to whatever needs to be done - always in good time. Also always polite, kind and helpful!

Tim · 1 March 2024

★★★★★ 5/5

Trustpilot

Diligent and Helpful

Marsh and Parsons do go out of their way when you really need it. It really makes a difference when something untoward crops up or you need sound advice on something tricky.

Dom · 18 September 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

Really pleased with our property manager Derbhla. Our boiler broke and she helped us resolve the matter very quickly with daily updates. Couldn’t have asked for better service!

SM · 19 December 2023

★★★★★ 5/5

Trustpilot

jasmin made the whole process easy for…

jasmin made the whole process easy for me, shes super sweet and defo knows what shes doing. thankyou sm

Darshan · 17 June 2024

★★★★★ 5/5

Trustpilot

I am very happy to work with my…

I am very happy to work with my property manager Ellie Hodkinson as she is always available to to answer my queries on time. Responsible and fast. Thanks for her support

Nilgün · 6 October 2023

★★★★★ 5/5

Google

Had a good experience arranging to let a flat with Victoria Berry at Marsh & Parsons Earls Court. Fast, friendly communications and a pleasure to deal with. Would highly recommend.

Callum081168 · 24 October 2023

★★★★★ 1/5

Trustpilot

Absolutely awful

Absolutely awful. I’d put more trust into Al-Qaeda.Marsh and Parsons are incompetent and lazy. After our terrible experience, I’d highly recommend avoiding them at all costs, unless you’re desperate then in which case, stay desperate. We moved into our rented flat in august 2021. We were assured all checks had been carried out and the flat had been professionally cleaned. On move in day we were disgusted to find the property had not been cleaned at all, let alone professionally cleaned like we had been promised. When I say dirty, I’m not just talking about about bit of dust, we were horrified to find the previous tenants hair covered across the carpet, a terrible smell of BO, dirt and mould on the windows (not something we had noticed when viewing the property) and stained and extremely dirty carpets which had been covered by rugs when we viewed the property. To top things off, we were lucky enough to discover two mouse skeletons on the kitchen floor, not what I had in mind for a moving in gift. To add to our frustrations, the oven didn’t work, the wardrobe and chest of drawers collapsed upon being opened, kitchen tap was leaking and toilet seat had fallen off, not the end of the world but annoying. We called Marsh & Parsons straight away and explained that the flat was extremely dirty. After multiple phone calls and emails, the penny finally dropped and Marsh and Parsons decided to send out a cleaner, this only took them two weeks. Nevertheless, problem solved we thought! Low and behold, the cleaner arrived and they had been told by Marsh & Parsons the property was empty and a deep clean was required. This of course was not the case as we had our stuff in boxes. The cleaner refused the job as they couldn’t conduct a deep clean. Once again, Marsh and Parsons had spread false news. I should probably mention at this point that our landlord pays them a fee to manage the property and quite frankly, I don’t know what for, they are incapable. We eventually settled in and we resulted in dealing with our landlord directly, who was lovely and very keen to sort everything out for us. Again, no idea why Marsh & Parsons get paid to manage the property when the landlord has done everything themselves. Anyway, I’d like to say things got better but they didn’t. We had concerns about holes in the floorboards and wall in the living room, as well as holes in the wall in the kitchen. This was something we addressed with Marsh and Parsons when moving in but shock, nothing was done about it. In October I heard a rustling sound in the living room and I was quite certain it was a mouse. Fast forward a week later as I strolled into the kitchen to make dinner and there I see a mouse running across the kitchen worktop. We bought traps to catch them but unfortunately did not succeed. Our landlord sent out pest control who identified the holes in the wall and shared the report with Marsh & Parsons. They have now sent someone out twice to fill the holes, both times using people that have refused to fill the holes sufficiently and have instead filled the holes with steel wool with no coating. I’ve had a mouse run across my foot in the kitchen and have spotted mice run across the kitchen worktop more times than I can remember. It’s now Jan 2022, we still have the mice and still no holes filled. It was a week day when we received a ring at the door. Marsh and Parsons had only gone and bought us a candle. I get the feeling they felt embarrassed or perhaps guilty? It was a beautiful Marsh and Parsons branded candle, forever reminding us when we’re trying to relax in the evening that we cannot escape these cretins. I’d like to say it’s the thought that counts but in reality, I’d be much more satisfied if they just got on and did the job they’re paid to do, wishful thinking. Oh, and how can I forget the damp and mould issue in my housemate’s bedroom. This was discovered back in October. There’s significant damp and mould under the window and across the wall. The landlord bought a dehumidifier and we’ve been waiting for 3 months for Marsh and Parsons to get someone out to deal with this issue. My housemate has asthma and works full time from home so this really is not ideal. Of course, I don’t expect Marsh and Parsons to solve this issue because they don’t solve anything or respond to emails. At this point, I truly believe my 5 year old nephew could get the job done quicker.

Lydia · 22 January 2022

★★★★★ 3/5

Trustpilot

Edward has always been effective with…

Edward has always been effective with us, however he didn’t give enough sense of urgency when communicating with the landlord

Julian · 20 May 2024

★★★★★ 5/5

Trustpilot

Charles​​​​ Caine at Marsh and Parsons…

Charles​​​​ Caine at Marsh and Parsons has been great in managing my properties. He is attentive to the needs of the tenants, professional and incredibly capable.

Ghanbari · 17 January 2024

★★★★★ 5/5

Trustpilot

Great service from Jasmin

Jasmin, our tenancy manager, was super responsive and helpful when I called up with a query. Very impressed!

Melissa · 20 June 2024

★★★★★ 5/5

Trustpilot

Thank you Giles

I have been so impressed with the help received from Giles during a change of tenant at our rental. His communication has been faultless. Thank you very much!

J · 28 November 2023

★★★★★ 5/5

Trustpilot

Professional approach

Professional approach to dealing with a deposit return and overall, was actioned speedily

Panos · 12 September 2024