Marsh & Parsons Chelsea reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Dishonest, Negligent, and Entirely Landlord-Focused

My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected.The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns.Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional.When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable.I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience.I am extremely surprised by the volume of 5 star reviews and question the integrity of these.

Emma · 19 December 2024

★★★★★ 5/5

Trustpilot

They hire good people

Jasmin​​​​ Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.

Sam · 4 October 2024

★★★★★ 5/5

Trustpilot

Recommend M&P to use!

Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.

PA · 19 January 2024

★★★★★ 5/5

Trustpilot

Help with moving properties

In the process of moving out of my property, Marsh & Parsons were brilliant to deal. I’d particularly like to thank Daniel Leung from the Hammersmith office, who was very responsive, and put my mind at ease with the process of moving out :)

J.D · 2 June 2024

★★★★★ 4/5

Trustpilot

Abdullah has been very responsive…

Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.

Pascal · 27 September 2023

★★★★★ 5/5

Trustpilot

Great responsiveness

We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.

Zhou · 4 December 2023

★★★★★ 5/5

Trustpilot

Been managed by Owain for several years…

Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.

Vic · 17 April 2026

★★★★★ 5/5

Google

Thea Risvik I was very satisfied with working Thea who was so patient to answer our questions in time everything was fast and proper. Thanks to Thea and definitely I would recommend her to my friends!

Deren · 1 October 2024

★★★★★ 5/5

Trustpilot

Great experience with the estate…

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Natalia · 29 September 2024

★★★★★ 5/5

Trustpilot

Having just completed my sale

Having just completed my sale, I am writing a thank you very much to Neela Patel, my state agent. She gave me a sensible and professional advice about the market, discussed fully the offer a d the entire process and even after the offer was accepted, she kept me well informed. Even to help push a few answers from the seller solicitor!! This experience would have not been the same without her help and support, and I am very grateful to have met such a professional agent.

Marisa · 27 November 2024

★★★★★ 5/5

Trustpilot

Professionally Run Agency

Been working with Marsh and Parsons for over a year now, they have performed well managing my rental property in London. They have been both efficient and thorough. Abdullah Leghari is my main contact and I have been very pleased with his support. Would recommend using these guys for rental or sale or your property.

Scott · 15 September 2023

★★★★★ 5/5

Trustpilot

Problem solved!

Debbie solved a problem for us that had been going on for some time!

Katie · 17 August 2026

★★★★★ 5/5

Trustpilot

Nara Bolor-Erdene's excellent service!

I'd like to compliment Nara Bolor‑Erdene for her excellent handling of all my property management concerns. Unfortunately, I've had a few issues at my property recently, but Nara's clear communication, efficient follow up emails and calls with handymen and plumbers, along with her very fair handling of all quotes, has taken much of the stress away from me. Nara has a polite, calm and empathetic nature over the phone and over email, which makes me feel as if she genuinely cares about my property issues and that she is invested in getting my problems resolved. She is a brilliant asset to the Marsh & Parsons team.

NK · 15 November 2024

★★★★★ 5/5

Trustpilot

Efficiency

My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.

Jacob · 25 September 2024

★★★★★ 5/5

Google

Thea and Wesley were amazing agents to deal with when looking for a rental property and very helpful with the process being new to the city. Cannot recommend them highly enough!

Jonathan · 23 November 2024

★★★★★ 5/5

Trustpilot

Whilst I would never recommend Marsh…

Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.

Harry · 28 March 2024

★★★★★ 5/5

Trustpilot

Elizabeth has been very helpful

Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly

Bridget · 4 March 2024

★★★★★ 5/5

Trustpilot

Giles was very helpful

Giles was a fantastic property manager going out of his way to ensure a problem with the boiler was quickly resolved. He has an efficient and warm communication manner and was very helpful in getting the problem solved in a timely way. Serena

Consumer · 29 April 2024

★★★★★ 2/5

Trustpilot

Could have better manners

Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.

Ha · 2 May 2026

★★★★★ 5/5

Trustpilot

To whom it may concern: Appreciation

To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra

FMP · 20 September 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Eryk…

I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!

K · 22 June 2025

★★★★★ 5/5

Trustpilot

Professional, courteous and impressive.

I have been working with M&P for 9 years and my experience with the company is well above the expectations. Very professional people dealt with me in detail and very courteously. I am always impressed with their professionalism. All paperwork is flawless and they always answered my questions in detail and kindly. I have met many great people during my time with M&P, latest addition to my list is Charlotte, Claudia, Kellan and Baran Mehmet. I applaud you all.

Anne · 14 November 2024

★★★★★ 5/5

Trustpilot

A great property manager, hopefully for you too

This review is more so for our property manager, Elisabeth Ppasa, than for Marsh&Parsons, who like any other real state agency, probably has it's equal share of flaws and good practices.If you do get Elisabeth as your property manager, she is extremely reliable and responsive. If you do run into issues or have questions about your property, she will be extremely dilligent in addressing and solving them in what her ability and scope is concerned. We feel very reassured having her as our first point of contact.

Camilo · 23 October 2024

★★★★★ 5/5

Trustpilot

Abdullah Leghari has been very helpful

Abdullah Leghari has been very helpful, polite and responsive to the challenges or issues I have had with the property he manages. In my experience renting in London for the last 9 year it is very rare to find someone who provides this level of service.

Aine · 13 February 2024