Marsh & Parsons Chelsea reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Excellent lettings agent

Lucy Meehan has been an absolute standout throughout our experience. Lucy has been responsive, proactive, and genuinely engaged.

James · 17 February 2026

★★★★★ 4/5

Trustpilot

Very impressed by genuine interest in client

We had been searching quite intensively for a property to rent, and had met with several estate agents. Ella was one of the most helpful by far, very professional and proactive, with a keen and genuine interest in her client. She did not simply take us through her list of properties, as many others did. She has a talent for asking the right questions and making shrewd observations so that she can identify a property which is a true match and a happy one. Very imressed by her dedication and human warmth.

M · 27 October 2023

★★★★★ 4/5

Trustpilot

Change of tenant

We had a quick turnaround for moving into the flat and Giles was very pleasant, easy to deal with and responsive to emails. Tatiana was also helpful in answering our many questions! It might just be useful in future to have an idea of the timeframe for the process and to make this clear to the vacating tenants as they were pushing us to sort it when these things don’t happen overnight.

LE · 11 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

Marsh & Parsons (Wimbledon office) have been very accommodating and considerate since they took over from Andrew Scott Robertson. We have had some issues that obviously occur when renting, and our property manager, Nayara, has been incredibly responsive and helpful throughout our time living at the property. We look forward to continuing to rent with them in future.

MS · 16 April 2026

★★★★★ 4/5

Trustpilot

Quickly got tenants in to the property and settled in to the apartment

Thanks to George Noel-Shore we've let our apartment twice quickly and at market rate. The listing process and viewings were very well organised. We also use Marsh & Parsons for management and have had prompt responses from Abdullah to our emails. The check-in with the tenants went smoothly and all the steps were carried out so they could settle in quickly. I believe the tenants have comfort knowing they can contact our property manager at any time should there be any issues and we will always work to resolve it as soon as possible.

Brooke · 2 October 2023

★★★★★ 5/5

Google

Thea Sophie Risvik is so professional. She helped me to find my perfect home and negotiated for my interests. She did amazing job.

Anastasia · 16 December 2025

★★★★★ 1/5

Trustpilot

Reporting them to the Ombudsman

My experience with this incompetent, shameless and unprofessional company has gone on for three years. A few examples:- They arranged for their contractor to carry out a window repair job (cost c. £10,000). The job was defective and carried out terribly (including installing some single glazing, which also happens to be illegal) and it has come to light two years later. When I complained, their excuse is that it's not their responsibility as it is a third party contractor and that the contractor has also ceased trading, but that it's also been too long. 2 years for windows costing £10k is NOT too long.It is also a lie that the contractors have gone out of business - I have checked Companies' House and they have simply opened a new company and dissolved the old one.- Marsh & Parsons' relationship with third party contractors, for whom they bare no responsibility is unprofessional. I was accidentally copied into emails between them, where the tone is overly friendly and the emails are full of kisses and smiley emojis. This is being reported to the Ombudsman and you can probably infer what that means about the overall nature of the relationship between Marsh & Parsons and their third party contractors.- They cannot be trusted with any quotes they obtain for works needed. For example, I was quoted £216 to tighten a loose doorhandle. Let this be your guide as to how overinflated the prices are for larger works.- Based on the fact I have had five property managers in three years (they all left the company), and each one weaker and less competent than the previous, make your own minds up as to what kind of place it is to work.- If you are in the unfortunate position where Marsh & Parsons are your property managers, I advise you not to accept any advice from them regarding repair works. There is no evidence that half of the work I had done was legally required, or even to make the tenants' lives easier. - Mid-term reports sent to me had text that was copied and pasted describing a different property. This became clear when I read references to rooms/features that do not exist in my property. When challenged, Marsh & Parsons said it was just an honest mistake. I paid a lot of money to have a property report done but hey, so what if they couldn't be bothered to complete it properly.- Did I mention that they charge 16% + VAT? I am completely at a loss as to what they in fact do for that money, other than making landlords' and tenants' lives a misery.There are many more issues with Marsh & Parsons, which I do not have time nor space to outline. The rest will be resolved through the legal route and the third party contractors are being reported to Trading Standards.

Ms · 6 September 2023

★★★★★ 4/5

Trustpilot

Excellent property management!

M&P provides great property management services. As a tenant, I felt that the property manager was accessible and attentive to things that needed fixing. The communication is clear and timely and they employ excellent third-party contractors to get the job done. Definitely would recommend a M&P managed property; Derbhla is a star property manager!The renewals negotiations team is another story as they obviously favor landlords and the outcomes can be unfair for tenants. They can for sure benefit from taking a page out of the M&P property management team's book on communication as well as on how to better their interpersonal skills working in a service industry.

MR · 18 August 2023

★★★★★ 1/5

Google

I worked with the Chelsea office for a few years, the apartment was doing ok, until the very last tenancy agreement. The last rental was a complete disaster: they got a tenant who turned out to be misusing the apartment. I expressed my concerns to the agency several times, but they seemed to be working for their other client (the tenant), rather than for me (the landlord). I took possession of the property and confirmed all my suspicions: the tenant had made several copies of the key, the apartment appeared to be used by more than one person, I was charged for several reports to companies and handymen that weren't causing any problems, and every time they asked me to pay even though it was obvious the tenant had made a false claim. In the end, the agency didn't know which keys had been used, or which ones were missing. The checkout inventory failed to detect: a one-year-old sofa bed that had to be discarded because no stains or broken backrest were reported, and even worse, several boxes of condoms were found inside the wardrobe :( What was supposed to be a flat for a master's student was being used as a university residence, who knows for what purpose. All this while Marsh & Parsons was managing the rental. I made several calls about what was happening and nothing was done to prevent the abuse and misuse of the property. I trusted the company, not anymore.

Silvia · 10 June 2026

★★★★★ 5/5

Trustpilot

Given a quick notice, it was welcomed with quick kindness.

I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.

Elle · 17 April 2026

★★★★★ 5/5

Trustpilot

Weronika was extremely helpful and…

Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!

Frances · 8 February 2024

★★★★★ 5/5

Trustpilot

Marsh & Parsons: Streatham Hill

My selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!

David · 27 August 2025

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa - Amazing property manager !!

Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.

Afshin · 27 April 2024

★★★★★ 1/5

Trustpilot

Abysmal service

Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them.To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.

Daniel · 28 May 2023

★★★★★ 5/5

Google

Thank you to m&p for a great experience - thank you Frankie !

Daisy · 26 September 2026

★★★★★ 5/5

Google

Had a great experience with Marsh and parsons. Frankie made the process seamlessly.

Callum · 26 September 2026

★★★★★ 5/5

Google

Frankie Dollin was very helpful, great fun, made the whole process easier !

Elizabeth · 26 September 2026

★★★★★ 5/5

Google

a very pleasant atmosphere, I will always pop in to say hello as I’m passing. Very professional and helpful. Wesley and her team (there’s no I in team) I would highly recommend them, to rent a property in this area or ask them to do the research to find you a property.

Laura · 23 November 2024

★★★★★ 5/5

Trustpilot

Brilliant Client Service

I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!

Jenico · 11 January 2024

★★★★★ 5/5

Trustpilot

Excellent communication and build good relationships

M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!

Lorraine · 15 January 2024

★★★★★ 1/5

Trustpilot

Avoid if you value your sanity

Whether those responsible for property management at this company are comically incompetent or inhumanly cruel is anybody's guess. They have absolutely no regard for their contractual responsibilities, their tenants' safety, nor the state of their clients' properties. If you're a landlord who values their property stay well clear. If you're a prospective tenant who enjoys basic amenities such as running water and working electricity, avoid Mars and Parson's like the plague.

Matt · 10 October 2025

★★★★★ 5/5

Trustpilot

Working with estate agent Debbie Lewis for my rental flat

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

Liz · 27 July 2026

★★★★★ 5/5

Trustpilot

Responsive

Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating

Savan · 15 May 2026

★★★★★ 5/5

Trustpilot

Kyrsten went above and beyond to help.

Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.

Spyros · 3 July 2024