Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotZara did an incredible job of helping…
Zara did an incredible job of helping us to purchase our home in a simple and timely manner making every step of the journey as easy as we could have wished for. She went above and beyond to make it happen for us and it was greatly appreciated!
Nick · 26 February 2024
Agent replied · 23 October 2024
Thank you ever so much Nick, it has been an absolute pleasure helping you both find a property, and I am delighted it all worked out for you in the end. Wishing you many happy years in your new home.
★★★★★ 5/5
TrustpilotGreat service from Ehteshaam
I've been using Knight Frank for 3 years and their service is impeccable. Recently I reached out to Ehteshaam Ahmed for help with my property, he was extremely helpful and went out of his way to help.
B · 13 September 2024
Agent replied · 23 October 2024
Thank you for your thoughtful review! I am very glad I could be of assistance. As mentioned before, please do not hesitate to reach out if you need any further help.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotKnight Frank - Excellent Managing Agents
Knight Frank is a very professional Managing Agent. I rented a property in Chelsea from them for 3 years and the Property Portfolio Manager, Lee Murad, was at all times both attentive and responsive.He was a pleasure to deal with.
Brian · 23 July 2024
Agent replied · 23 October 2024
Dear Brian, Thank you so much for the recognition. It was a pleasure being your property manager over the last few years. I wish you all the best in you new home. Kind regards, Lee
★★★★★ 5/5
TrustpilotProfessional, efficient and responsive
I recently engaged with Nick at the Knight Frank Fulham office on a purchase acting for the seller. The process was efficient with impressive levels of communication, actionable feedback and clarity on steps and timelines. Would be happy to recommend this firm and this office
CW · 16 April 2024
Agent replied · 23 October 2024
Thank you Colin for your review, you were an absolute pleasure to deal with and I am so pleased I could assist in securing your new home. Looking forward to completion day, many thanks, Nick.
★★★★★ 5/5
TrustpilotLouna from Knight Frank Review
It was great working with Louna. Whenever we had any queries, she was very quick to respond and well informed. She made the whole process of leasing an apartment very smooth and efficient.
Matthew · 8 November 2024
Agent replied · 24 December 2024
Dear Matthew,Thank you very much for your kind words- I wish you guys a fantastic time in your new home.Kind regards,Louna
★★★★★ 5/5
TrustpilotConsistently professional and helpful
I've had an extraordinaly experience working with Scott Eddy. He goes far beyond what is necessary and always keeps me informed of the situation. I'm personally very grateful of all the assistance he has given me.
Rory · 22 September 2024
Agent replied · 23 October 2024
Dear Rory,Thank you so much for your kind words, it is a pleasure working with you. I very much appreciate your patience, we got there in the end!Best wishes, Scott
★★★★★ 5/5
GoogleKim Hart is amazing! She went above and beyond to find us a home we loved! Many thanks to Kim for her consummate professionalism, honesty, and determination to help us succeed in our search.
Junko · 10 October 2018
Agent replied · 23 October 2024
Dear Junko,
Thank you so much for taking the time to write such thoughtful review. It is hugely appreciated and we are so thrilled to hear you had such a positive experience with both Kim and Knight Frank. We look forward to working with you again in the future!
Kind Regards,
The Notting Hill Team
★★★★★ 1/5
TrustpilotIt was very unprofessional of them…
It was very unprofessional of them putting up "sold" sign outside our house without asking for permission. I have specifically said at the beginning of the sale not to put up a sign. Despite asking them to remove it, I came home today, it is still there. It is very unprofessional!
Cheng · 6 December 2023
Agent replied · 23 October 2024
Dear Ms FangWe take client complaints extremely seriously, and always investigate them fully. Our goal is to provide a first class customer experience and I am sorry that you feel that hasn’t been the case.The board was removed as quickly as possible after you raised it with the team, and followed up with a bottle of champagne as an apology for any misunderstanding.We’re sorry that this has had an impact on your impression of us. We always endeavour to do the best by our clients, and hope that you agree that an excellent result has been achieved for you with your property sale. Thank you for instructing us in the first place and we wish you the best with the move. Best wishes Christopher Burtondulwich@knightfrank.com Head of Knight Frank Dulwich
★★★★★ 5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Ninu · 3 October 2022
Agent replied · 23 October 2024
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
★★★★★ 5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
Annie · 26 April 2024
★★★★★ 1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
Mr · 10 September 2024
Agent replied · 23 October 2024
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
★★★★★ 5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Kevin · 19 April 2024
Agent replied · 23 October 2024
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
★★★★★ 1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
S · 23 January 2024
★★★★★ 5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Rodion · 1 May 2024
Agent replied · 23 October 2024
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
★★★★★ 5/5
TrustpilotMr Nicole Fingerhut is very excellent professional
Mr. Nicole Fingerhut Tenancy Progressor, is very honest and competent professional. His sense of responsibility and honesty has always impressed me. I highly admire him so much. His support has been a great help. Thank you very much.
Amy · 31 July 2024
Agent replied · 23 October 2024
Hi, thank you very much for your kind review, we hope your move in went well and you enjoy living in your new home.
★★★★★ 5/5
TrustpilotGreat experience at renewals
We have been supported by Knight Frank for a few years and the experience has always been very good. More recently, Laura from Renewals has provided really excellent and proactive assistance in the renewal process.
Mr · 18 September 2024
Agent replied · 23 October 2024
Thank you Massimo for your kind words. It was a pleasure assisitng you. Laura
★★★★★ 5/5
TrustpilotVinnie was really helpful!
My friend and I were looking for a new flat and Vinnie was able to identify the perfect one for us!
Myungsung · 17 February 2022
Agent replied · 23 October 2024
Thank you so much for your lovely feedback! Wishing you all the best for the future.Vinnie
★★★★★ 5/5
TrustpilotSuper helpful property management and…
Super helpful property management and letting services Yemi and Summer of Knight Frank have been great in managing our property and tenancy changes. Very professional, responsive, and so pleasant to work with. Thank you from your tenants!
Kelly · 12 August 2024
Agent replied · 23 October 2024
Dear Kelly,Thank you so much for your kind words! We’re thrilled that we could get everything sorted out for you. If there’s anything else you need in the future, please don’t hesitate to reach out.Best wishes,Yemi and Summer
★★★★★ 5/5
TrustpilotVinnie from Renewals:
Vinnie from Renewals:Dear Vinnie, I would love to thank you for your great help and professional services on my property renewal! I am very impressed by your deep insights of the market, timely advise on the trending, and efficient and productive solutions. Big thank you!Best wishes,Hao & He
He · 10 January 2024
Agent replied · 23 October 2024
Dear Hao & He,Thank you very much for the lovely review.It was an absolute pleasure to assist you on your renewal.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotSeamless Property Management Experience with Knight Frank
Knight Frank manages the flat I currently rent, and my experience with them has been flawless. The contract signing process was hassle-free, and our property manager, Brigette Bulan, is highly responsive to our queries, ensuring that any issues we encounter are promptly resolved.
IS · 18 April 2024
Agent replied · 23 October 2024
Dear IlkerThank you very much for your kind words. You have been an absolute pleasure to have worked with for the renewal of your lease. Kind regardsBrigette
★★★★★ 5/5
TrustpilotOllie Hayden knight Frank exceptional
Ollie Hayden helped us with a rental in Belgravia he was the best professional personal and went the extra mile: if you need a rental in the area there is no one better than him, cannot recommend enough
Magz · 19 July 2024
Agent replied · 23 October 2024
Thank you Magz, it was an absolute pleasure working with you and don’t hesitate to reach out should you ever need anything in the future.
★★★★★ 5/5
TrustpilotBeth done a wonderful job with viewing…
Beth done a wonderful job with viewing at our property, she was extremely professional and had definitely done her research about the house! Great experience, would definitely work with her again.
Luke · 7 November 2024
Agent replied · 24 December 2024
Hi Luke, thank you for your review. It was a pleasure working with you and I’m sure we will cross paths again in the future! Best, Beth
★★★★★ 4/5
TrustpilotBrigette in Renewals dealt with the…
Brigette in Renewals dealt with the tenancy renewal of one of my properties in a professional and efficient manner. Brigette conveyed my instructions to the tenant to conclude a positive renewal for a further term.
Alison · 5 September 2024
Agent replied · 23 October 2024
Dear Alison,Thank you for your feedback. I am pleased we achieved a good result for the lease renewal. Kind regards,Brigette
★★★★★ 5/5
TrustpilotVery good letting team in Kensington
Very good letting team in Kensington. Professional, customer friendly: it delivered precisely what it said it would on their availability of interested tenants, quickness of getting a tenant, and on price.
Emmanuel · 5 November 2024
Agent replied · 24 December 2024
Dear Emmanuel, Thank you for your very kind review. It was a pleasure to work with you to secure the new Tenancy. The process was very enjoyable, and we look forward to working with you again in future. Best wishes, Charlotte
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