Trusted Agent profile · Kensington and Chelsea
★★★★★
1,587 reviews across 2 platforms
52-54 Sloane Avenue, Knightsbridge, London, SW3 3DD, Kensington and Chelsea, SW3 3DD
Part of Knight Frank, see every office.
Knight Frank's office in Kensington and Chelsea, at 52-54 Sloane Avenue, is rated 4.9 out of 5 across 1,587 reviews on two platforms, including 160 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotSophie was brilliant!
Sophie Alexander was brilliant! Friendly, warm, efficient and always willing to help - I'd recommend her to anyone looking for a great space in Chelsea!
Dear Chris Thank you so much for your lovely review. It was a pleasure to help and I’m so pleased I could find your family something in such a gorgeous location. Best wishes Sophie
5/5
TrustpilotWe would like to sincerely thank Jason…
We would like to sincerely thank Jason Ugg and Jordan Cook for being by our side throughout such a difficult and stressful rental process.
Hi Arzu, Thank you very much for your kind review, both myself and Jason are glad we were able to be of service. We wish you and your family all the best in your new home. Kind regards, Jason and Jordan
5/5
TrustpilotKnight Frank is a professional property manager
I have been using Knight Frank as my managing agent for more than 10 years. I am an overseas investor and Knight Frank has offered me great help in many aspects from finding tenants to taking care of maintenance issues, etc. With their professional service, I can comfotably invest in UK property without much trouble
Hi Simon, Thank you so much for sharing your wonderful feedback! We're truly delighted to hear about your positive experience and how we've been able to support your investment in the UK for over ten years. Your kind words mean a lot to us. Many thanks, Knight Frank Kings Cross Team
5/5
TrustpilotProfessional, efficient and friendly
We recently purchased a house where Sam Daniels from Knight Frank's Bath team acted as the seller's agent, with Giselle Holman assisting to progress the sale. Both Sam and Giselle were fantastic throughout the entire process.They kept us informed with regular updates and worked diligently to ensure all relevant parties, including solicitors, stayed on track. Their proactive approach, combined with the expertise of the Bath team, really helped take the stress out of what can often be a very stressful experience.We are incredibly grateful for their support and would highly recommend Sam, Giselle, and the Knight Frank Bath team.
Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that your experience with our team was so positive. It’s always our goal to make the process as smooth and stress-free as possible, and we're thrilled that you felt supported throughout. Thank you and we wish you all the best in your new home! Thanks, Sam and Giselle
5/5
TrustpilotAbsolutely top notch professionals
Ever since I purchased my property and given it to Knight Frank as managing agents, they have always given me top notch service. The team assigned to me, Ms. Molly Major and Mr. Jordan Cook went above and beyond the necessary needs to see that my requirements are met. They are truly one of, if not the best in the property management industry.
5/5
TrustpilotSeamless Process and Great Support from Lety
The whole move in process was great for us with everything taken care of by the team. A particular mention to our property manager, Lety Lupi, who has helped resolve some of the issues we found over the first few weeks. Lety has constantly been following up with contractors on our behalf to ensure all the work gets done promptly and throughout the whole process has been a joy to speak to.
Dear Hugo, thank you very much for your kind words and for taking the time to leave such a positive review. I’m really pleased to hear that your move-in experience went smoothly and that we were able to resolve the initial issues promptly. It’s been a pleasure assisting you, and I’m glad the support and follow-ups made a positive difference. Wishing you every happiness in your new home, and please don’t hesitate to get in touch if you need anything further. Regards Lety
5/5
TrustpilotExcellent experience
I can't thank Zara Mirza at Knight Frank enough for her incredible support during our property search. She went above and beyond, not only guiding us through every step with professionalism and care but also negotiating a fantastic deal on our behalf. Her attention to detail and genuine dedication made the entire experience smooth and stress-free. Zara truly looked out for our best interests, and for that, we are deeply grateful. I wholeheartedly recommend her and Knight Frank to anyone in need of property services.
Thank you for taking the time to write this lovely review, Stefaan. It’s been a pleasure to help with your search and guide you through the process. I look forward to handing over the keys to your new home!Best wishes,Zara
5/5
TrustpilotA challenging transaction made possible by Knight Frank
I bought via the selling agents Knight Frank. My own sale transaction turned into the stuff of nightmares and took 7 months to complete! Throughout this time I dealt with Michael Houlden at the Cambridge office of Knight Frank. Michael was brilliant throughout and had to do rather a lot of placating of his understandably increasingly anxious sellers. He’d check in with me from time to time and always offer sensible, but not overbearing, advice on how I might resolve the various obstacles in the way of my own sale. On top of that Michael always responded immediately to any queries I had. I’ve just woken up in my beautiful new home and I don’t think I’d have been able to say that unless I’d had the support, as I did, from Michael.
Dear PaulIt's been an absolute pleasure, we wish you and the family all the best. Kind Regards Michael and the Knight Frank Cambridge team
5/5
TrustpilotMoving to a new flat
My husband and I worked with Liv Papps from Knight Frank. She is a highly articulate individual
Dear Anna, Thank you so much for your lovely review. It was a pleasure helping you and James find a property. Please do reach out in the future if there is anything else I can help with further. Wishing you all the best in your new home. Many thanks, Liv and the Knight Frank St Johns Wood Lettings team
5/5
TrustpilotSale of Maisonette in W9
I recently sold my maisonette in W9 through Knight Frank, in a difficult market. The team - Sonia and Tim from the STW office - were superbly professional throughout, steering the process through despite both conveyancing solicitors being very slow and at times dangerously disengaged. I would thoroughly recommend them.
Dear Nick Thank you for the kind message, and for your persistence with the process! Not an easy one in the end, so thanks to you and Elaine for helping in pushing these lawyers along. Please keep in touch, and if we can ever help with anything else property related, please let us know! All the best, Tim, Sonia and the Knight Frank St John’s Wood Team.
5/5
TrustpilotOutstanding help from Louna!
I can't recommend Louna highly enough! She went above and beyond in helping me search the perfect apartment. Louna took the time to understand exactly what I needed, and she didn't just stop at showing me listings. She even measured the dimensions of doors and lifts to ensure that my piano would fit, a detail that could have easily been overlooked by others.Her attention to detail and dedication to making sure everything was just right truly set her apart. It was clear that Louna genuinely cared about finding the right home for me, not just making a quick sale. I am really thankful to her!If you're looking for someone who will go the extra mile, Louna is the estate agent you need!
Your words mean a lot to me Yerzhan. Thank you for taking the time to write this review. I wish you the very best in the new apartment and we are looking forward to helping you with your property purchase in due course.Kind regards,Louna
5/5
GoogleI had a truly excellent experience working with Ollie. He was professional, proactive, and incredibly attentive throughout the entire process. Thanks to his dedication and knowledge, I found the perfect apartment. Everything was handled smoothly and with great care, I couldn’t recomend a better person.
Thank you for your review. It is a pleasure to assist, do not hesitate to reach out should we be able to help further. Ollie
5/5
TrustpilotGreat experience with Tomos Miller
I recently had the pleasure of working with Tomos Miler while renting two apartments for myself and a friend, Tomos was very patient with all my questions, no matter how trivial they might have seemed.Tomos consistently kept both of us updated on our offers, ensuring we were informed every step of the way. He even took the time to point out things we might have missed, which was invaluable during our search. That’s why we choose Knight Frank instead of the other company. It’s clear that he genuinely cares about his job and the people he works with.What impressed me the most was his dedication; he was always available, often responding to messages during off-hours and on weekends. He went above and beyond for us, and I truly appreciate everything he did to help us find our apartments!
Very fulfilling to receive such good feedback! All the best,Tomos
5/5
TrustpilotI recently had the pleasure with Louna…
I recently had the pleasure with Louna as my estate agent, and I couldn't be more satisfied with the experience. From the very beginning, she demonstrated exceptional professionalism, deep market knowledge, and a genuine dedication to finding the perfect property for me. Her communication skills are top-notch; he kept me informed at every step of the process and was always available to answer any questions I had. Her attention to detail and commitment to understanding my needs made the entire process stress-free. I highly recommend Louna to anyone as she goes above and beyond to deliver outstanding service. Thank you, Louna, for your exceptional help and expertise for helping me securing this incredible flat!
Dear Tim,Thank you very much for your kind words. I am pleased you secured this beautiful loft and I wish you the very best for the future. Kind regards, Louna
5/5
TrustpilotGreat experience with Charlie Hudson
I recently met Charlie while searching for a new flat, and I was thoroughly impressed. He paid close attention to my requirements and took the time to understand exactly what I was looking for.Our conversation was great, Charlie was friendly, approachable, and genuinely interested in helping me find the right place. He also showed me several properties that fit my needs, some of which I hadn't even thought to consider.Overall, Charlie was professional, detail-oriented, and made the entire process smooth and stress-free. I’d highly recommend him to anyone looking for an estate agent who really knows their stuff.
Thank you Archie it was a pleasure meeting you. I’m glad I could help out and I hope you have a good rest of summer.
4/5
TrustpilotMy Experience with the Agency - Apartment Letting
My experience with the apartment letting agency KnightFrank has been overall positive. I have closely worked with the agent Sarah Rynne from the Aldgate KnightFrank office. She is extremely professional and a charismatic person - she helped with every issue we encountered along the way, and went above and beyond to help us out when we needed it, given we were quite stressed and inexperienced with the UK’s letting processes. It was an absolute pleasure having her help us out - and deserves a 10/10, same with the manager Andrew. At other times prior to meeting with Sarah, it felt as if we, tenants, had to ask for various information about our situation. There were times that we felt like we needed to specifically ask about certain details that are necessary to communicate coming from an agency. From our side (the tenants) we even felt like fish out of water when we had to go back to the physical agency to ask for more details, and perceived a sense of judgement from only a couple of surrounding agents that we did not directly deal with, as if “oh great, they are hear again” (mind you, we paid visit to the offices 4 times in 2 months lasting 2 minutes - asking for updates. That says everything). Now, I understand that some tenants don’t care about certain important details, but some do, since it’s not an insignificant amount of money we pay. However, these were some times that some agents could be more sympathetic about the situation, as some people feel more at ease if more important information is communicated rather than not. Overall, some parts of the process were excellent, some could use some adjustments!
Dear Alessandro,We are delighted you had such a positive experience with Sarah and Andrew. Also, thank you for your feedback, we will be taking this on board. Please do not hesitate to contact us if you need any further assistance. Kind regards, Owen
5/5
TrustpilotBrilliant Estate Agents: Michal and Gaia
I have dealt with many estate agents over the years, but I can honestly say, that I had the best experience working with Michal Bocian and Gaia Londai. I was continuously updated on changes, paperwork's that needed to be in place. I also felt heard and advised on things to support my best interest. I asked Michal and Gaia to put the letting price up and without them trying to negotiate or telling me I was unrealistic (like other agents did) they just went and got the job done. Absolutely amazing!! Knight Frank is very lucky to have them both working there. Thank you Michal and Gaia for all your hard work! I am looking forward letting out the other properties with you both.
Thank you so much for your kind words Salam, We’re here if you need anything, and are looking forward to working with you on other properties in the future
5/5
TrustpilotExcellent experience with Louna!
We have used Knight Frank lettings for years and they have always been excellent and as such they have always been our sole agent. Louna is our lettings agent and she is extremely professional, well mannered, kind, attentive and efficient. She was wonderful to deal with, always polite and kept us in the loop after every single viewing with constructive feedback. We will not hesitate to continue using her as our sole lettings agent. Highly recommend Louna at Knight Frank!
The pleasure was all mine, Nicole. I am looking forward to helping you again in the future. Best wishes, Louna
5/5
TrustpilotGreat experience with Lexi
Lexi was incredibly professional and knowledgeable throughout the process of finding a rental flat. She was very kind and I felt as though she was on my side, but balanced in also helping the owner to find the right match of tenant. She was very capable, responded to my questions quickly, and made me feel at ease. Flat hunting can be very stressful but she brought a real sense of calm and optimism about the process. I would 100% use her and Knight Frank again in looking for a flat - whether renting or buying. Thank you for taking the time to help me!
Hi Carli,Thank you so much for your really kind words, it really was so lovely to meet you and a pleasure to help you. I hope that you settle into your new flat very soon; if I can be of any further assistance then please don’t hesitate to get in touch and I will be delighted to help!Best,Lexi
5/5
TrustpilotMy experience with Knight Frank’s Katie Shaw
I worked specifically with Katie Shaw who I found very amiable, incredibly professional and helpful throughout. She answered all of my questions promptly. She directed me to those who could answer my queries if she could not and she accommodated my difficult diary when it came to viewings.
Dear Clara, Thank you so much for your very kind words, I really enjoyed working with you on your tenancy and so pleased that we were able to help you find your new home. Please don't hesitate to reach out if we can help at all in the future! Best wishes, Katie
5/5
Trustpilot5-Star Property Management
I am a landlord and my experience with Lety Lupi (Senior Property Manager) has been exceptional and 5-star all the way. She is highly motivated, resourceful, attentive and communicative, and has made my life so much easier during a complex refurbishment and tenancy change. She is well organised, courteous and professional, and is a pleasure to work with - a great asset to Knight Frank and their clients.
Thank you so much for your kind words and for taking the time to share your experience. I’m truly delighted to hear that you felt supported throughout the refurbishment and tenancy change process. It was a pleasure working with you, and I’m very glad I could help make what can often be a complex and demanding time feel more manageable. Your feedback means a great deal to me. Thank you again for your trust and support, it’s very much appreciated. Lety
5/5
TrustpilotI would highly recommend Jaime-Leigh…
I would highly recommend Jaime-Leigh Harvey and the Knight Frank team as letting agents, their hard work and professionalism along with their personalised approach was second to none. They were very efficient, and understanding of all our needs/wishes in the process of letting our house, and gave us excellent, professional and very honest advice in the process. They made it as stress free as possible and helped us in all aspects with genuine care and support.
Thanks so much for your kind review, it was a pleasure to help your family and I look forward to helping you in the future.We are always here if you need us! Best wishesJamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
5/5
TrustpilotKatie and Kavita were very helpful
Katie and Kavita were very helpful and informative throughout the process of us moving into our flat. Thank you both!
Thank you so much for your kind words! It was an absolute pleasure assisting you with your move, and we’re so pleased to hear you had a positive experience. Kavita and I wish you all the very best in your new home- please don’t hesitate to reach out if we can help with anything further. Kind regards Katie and Kavita
5/5
TrustpilotOutstanding Service from Knight Frank and Charlie Hudson
I recently had the pleasure of working with Knight Frank to secure a new flat, and I cannot speak highly enough of the exceptional service provided by their agent, Charlie Hudson.From the moment we met, Charlie was professional, friendly, and incredibly helpful. He took the time to understand our needs and preferences, ensuring that we found the perfect place. His dedication and hard work were evident throughout the entire process, making it smooth and stress-free.Charlie’s prompt responses and willingness to go the extra mile were truly appreciated. Thanks to his efforts, we were able to secure our new flat quickly and efficiently. His support and guidance have been invaluable, and I am confident that he will continue to excel in his career.Thank you, Charlie, and the entire Knight Frank team, for making this experience a positive one. I highly recommend Knight Frank for their exceptional service and commitment to their clients.
Hi Eric, Thank you very much. I’m thrilled the whole experience was positive for you, and I wish you and Christy all the best moving forward. Charlie
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