Trusted Agent profile · Kensington and Chelsea
★★★★★
1,583 reviews across 2 platforms
52-54 Sloane Avenue, Knightsbridge, London, SW3 3DD, Kensington and Chelsea, SW3 3DD
Knight Frank's office in Kensington and Chelsea, at 52-54 Sloane Avenue, is rated 4.9 out of 5 across 1,583 reviews on two platforms, including 160 Google reviews rated 4.8.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleI can only highly recommend this particular branch. Especially their agent Ollie is brilliant. He was on top of our search, always had a smile on his face and made my desperate search just so much more pleasant. You are wonderful Ollie!!!!
Thank you so much for your kind words, Sara. It was a pleasure working with you, and we’d be delighted to support you again with any future property needs. Ollie
5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Hi Amanda, Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you. I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you. Best wishes, Summer
5/5
TrustpilotThank you!
The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!
Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time! Best wishes Helen and the Knight Frank Stow-on-the-Wold team
5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Dear Benjamin, Thank you very much for your kind words- I really appreciate you taking the time to write a review. It was a real pleasure working with you, and I am glad I could help you find the right place. Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future. Kindest regards, Louna
4/5
TrustpilotA company focussed on delivering the sale
Knight Frank were always quick to respond and follow up any questions we had about purchasing the property, from our initial viewing to completion. The agent we were dealing with quickly grasped any relevant factors and was focused on finding a way to move the process on. They were proactive, liaising with the various parties (vendors, solicitors, management company), anticipating factors that might hold things up. They were at all times calm, polite and encouraging.
Thank you for taking the time to leave this review, Lottie and the rest of the team were delighted to help you, and although there were some challenges along the way, we got there in the end! We hope you’ll be very happy in your new Winchester home. Best wishes George, Lottie and the Knight Frank Winchester team
5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew, It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me. Wishing you all the best, and thank you again for taking the time to leave a review! Lety
5/5
TrustpilotDomnita has been such a great property…
Domnita has been such a great property manager. Regular and clear communication, actions any issues as quickly as possible and both professional and pleasant to deal with.
Dear David, Thank you very much for your kind words! It is a pleasure to work with you. Kind regards, Domnita
5/5
TrustpilotAva Ho - Reliable, sharp, and always delivers!
I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.
Hi Ms Chang, Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service. Best regards, Ava
5/5
TrustpilotCommendation for Ava HO, Knight Frank
My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.
Hi Lilian and Andrew, It is always a great pleasure to help. Thank you very much for your continued support! Best regards, Ava
5/5
TrustpilotMany thanks
Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!
Dear Lauren, Thank you so much for your kind words. It was our pleasure to help you with your move into your new home! If you need anything else property related in the future please don’t hesitate to contact us. Katie and Lana
1/5
TrustpilotShocking
Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!
5/5
TrustpilotExcellent rental management
In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!
5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Dear Martin, Thank you so much for your kind words and continued support. It was a pleasure assisting you once again. I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours. We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future. With best wishes, Robert Lerner Head of Hampstead Lettings
5/5
TrustpilotSarah Gunn is a brilliant agent
Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.
Hi Michelle, Thank you so much for your lovely 5-star review! It was a pleasure helping you find your new home and I'm so pleased everything went smoothly. Best wishes Sarah and the Knight Frank South East New Homes team
5/5
TrustpilotFeedback/Review Knight Frank/Charlotte from Renewals
We have dealt with Charlotte from Renewals, for some time now. Here is our view and feedback of the interactions we have had thus far.
Thank you for your kind words. It has been a pleasure assisting you with your rent review. Please feel free to get in touch if there’s anything further I can help with. Kind regards Charlotte
5/5
TrustpilotI am surprised to find myself writing a…
I am surprised to find myself writing a review for an estate agent, but feel driven to do so given the endless patience and care Knight Frank showed us over the process of selling our beautiful home. Roberta the sales progressor was fantastic, really efficient and supportive in facilitating contact between us and the buyer. Thank you.
Thank you Katharine, for your kind words. We are delighted that we could help with the sale. It was a pleasure working with you and your family, and we wish you all the very best for the future. Kind regards, Roberta and the Knight Frank Dorset & South Somerset team
5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future. Lety
5/5
TrustpilotSuper Efficient Tenancy Renewal
I recently had my tenants’ contract renewed and was really impressed with the support from Debbie in Referrals. She contacted me proactively well ahead of the renewal date, had already spoken to the tenants about their intentions, and clearly explained the impact of the new Renters’ Rights Bill from a landlord perspective. Professional, thoughtful and genuinely engaged, a very different experience from other agencies where the process felt much more transactional.
Dear Julia Thank you for taking the time to write a review - it’s very much appreciated. It was a pleasure working with you, and I look forward to assisting you again next year. Kind regards Debbie
5/5
TrustpilotRental contract renewal
Rental contract renewal. Vinoath Selvakumar has been very professional and helpful in ensuring the process run smoothly. He was very proactive in driving the renewal process forward. At all times he was polite and informative.
Dear Tina, It was a pleasure to assist you in your renewal. Thank you again for choosing Knight Frank. Kind regards, Vinnie
5/5
TrustpilotGreat experience and quick
We had such a great experience working with Katie Shaw. She was incredibly quick, responsive and kind throughout the whole process. She kept us in mind for our very specific request and eventually found us a home in exactly the area and building we wanted, something we honestly didn’t expect. She completely exceeded our expectations!
Dear Mark, Thank you very much for such lovely feedback! I am so pleased that we were able to help you with your search and find you the perfect place! Good luck with the move! All the best, Katie
1/5
TrustpilotAVOID THIS AGENCY! unethical treatment, unprofessional behaviour, unethical landlord
if i could give less stars i would. AVOID AT ANY COST! Absolutely unprofessional behaviour and unethical treatment. absolutely unethical landlord. rented with them in St Johns Wood. NEVER AGAIN! they never respond on time - had to chase them for confirming move out date for months! the flat was provided in a disgusting state to me: very dirty (the tissues were simply black after cleaning, which i sent to them), smelled of the fresh paint for 3 weeks and I got intoxicated and was vomiting for days because of this. The fridge smelled of curry for 3 months after move in date. I have documented the poor state of everything in that apartment, and God it was poor! the apartment is practically falling apart - the walls are covered with scratches, the doors not closing properly, the windows so ancient that my grandmother had better for the place with chickens on a farm 30 years ago. not to mention the gap of 5 cm wide between the front door/ entrance door and the floor, causing draught and constant windows banging inside apartment each time someone was passing in the corridor. now the landlord is not returning my deposit saying he wants to repaint the walls at my cost. and the agency - despite me having provided thousands of pictures showing each millimetre of the flat in the poor state when i moved in, does not say a thing. pretending a landlord is saying the truth claiming i damaged the walls, when i have sms from him and emails from knight frank acknowledging the scratches on the walls and all the rest related to the poor state of the flat.-UPDATE: still no response to my numerous emails, their agents who were in contact with me on my case are not picking up and are never available. only received email confirming registration of my complaint. Landlord is also ignoring all my countless attempts to get in touch. i raised a dispute on tds. it will take a very long period of time to get through the process so avoid this agency as plague. unethical bunch of unprofessional people. will now have to wait until 22nd november for the landlord or agency to respond on dispute claim raised by me. will keep this updated on progress
Dear Yana, We are sorry to hear about your experience. We are aware you have raised a formal complaint and the team are currently looking into the issues raised. Knight Frank
5/5
TrustpilotRecent purchased Property
We recently purchased a property through Knight Frank Amersham, and I couldn't be more pleased with the experience. William and Rachel were incredibly helpful and guided us through every step of the process with professionalism and care. Their expertise made the buying process much less stressful than anticipated. They were always available to answer questions and provided valuable advice, ensuring everything ran smoothly. I highly recommend Knight Frank Amersham, and I'm grateful to William and Rachel for making the journey to buying our new home such a positive experience!
Dear Jo, Thank you very much for your kind words about the service you’ve received from us, it was a pleasure working with you and we wish you many years of happiness in your new home. Best wishes, William and Knight Frank Bucks & Herts team
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Lexi Solt, who made our flat-hunting experience very pleasant. She was super responsive from the get-go, quickly answering all my questions and ensuring I felt supported throughout the exchange. What stood out the most was how consultative she was when she showed us around the property, she took the time to truly understand what I was looking for and what we needed in a new home.During the viewing, Lexi actively showed me around the flat, answering all my questions with enthusiasm and insight. She genuinely helped me figure out if the flat made sense for our needs, rather than just trying to rush through the process. Her positive attitude and energy made the experience enjoyable and easy.Also, her tech-savvy approach made her stand out. She sent me a pin on WhatsApp to ensure I knew exactly where to go, which made coordination super quick and easy. I highly recommend Lexi to anyone in search of a new flat!
Hi Sonia,Thank you so much for your really kind feedback. It was lovely to meet you, and I am so pleased that you had a good experience! If I can ever be of further help, then please do reach out and I’d be absolutely delighted to assist.Thank you again and best wishes,Lexi
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