Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrigette from Renewals
We have had a great experience with Brigette. Throughout the process of negotiating our tenancy agreement extension, she has been professional, responsive, and accommodating. Her clear communication and willingness to address our needs made the entire process smooth and stress-free. Thank you for your assistance on this matter Brigette!
Paloma · 22 May 2024
Agent replied · 27 October 2024
Dear PalomaThank you for your kind words and for being patient with the whole process. I am glad we managed to find a solution that works for everyone. Kind regardsBrigette
★★★★★ 5/5
GoogleMany thanks to Charlie and the Knightsbridge team for their help. I have been given great advice about the sale of my apartment and it will be going on the market shortly. Unfortunately due to family circumstances I have been travelling a great deal and Charlie and his colleagues have made the process utterly painless. I have total confidence that we will be successful and wish you all well for 2017. Thanks again.
Matt · 13 November 2017
★★★★★ 5/5
TrustpilotThe team are incredibly professional
The team are incredibly professional, efficient and attentive to every detail. We have been working with the KF team across our portfolio for many years and they have never let us down.
Dana · 20 January 2026
★★★★★ 5/5
TrustpilotI had the pleasure of working with Mark…
I had the pleasure of working with Mark and Priya both of whom ensured the rental process was extremely efficient due to their professionalism and attention to detail throughout. I would highly recommend and look forward to working with them again.
Lisa · 3 October 2024
Agent replied · 27 October 2024
Thank you ever so much for oyur kinds words Lisa. We are both so thrilled we could assist!Thank youMark and Priya
★★★★★ 5/5
TrustpilotLong term tenant
I've livent as a tenant in a flat managed by Knight Frank for 11 years and during that period all my interaction with the agency have been impeccable. They have been always on time and kept me informed when the situation required it.
Paul · 30 August 2024
Agent replied · 27 October 2024
Dear Ovidiu,Thank you for your kind words, it was a pleasure to assist you! All the best,Shannon
★★★★★ 5/5
TrustpilotAmazing service from Walid
Walid at Knight Frank was excellent from start to finish!We viewed multiple flats with Walid and he didn’t settle until he found the perfect option for us, also kept us updated throughout the whole process.Thanks for putting everything together Walid, we would definitely deal with you again.
Joe · 14 June 2024
Agent replied · 27 October 2024
Dear Joe,Great pleasure to work with you, I’m glad we found you the right property in the end and very much hope you enjoy your new home.Look forward to working with you again,Walid
★★★★★ 1/5
TrustpilotIf I could give a 0 here I would.
If I could give a 0 here I would.I contacted Birmingham office and spoke to a Mr Charles Shephard.He came out to have a look and said he would email back a valuation the next day.One week later he said he would send it immediately and still no email.After 10 days I called him and he gave me the valuation over the phone and said he would not need to send the email.How unprofessional is that. Sadly he has not responded to emails or phone calls and voicemails left over a week now.Beware.
Mr · 27 May 2024
★★★★★ 5/5
TrustpilotVery good service
We have had a very good experience in dealing with Knight Frank thus far. Gary Weatherall has been managing our property has been quick and helpful in dealing with questions coming up.
陶媛慧 · 14 May 2021
Agent replied · 27 October 2024
Thank you for your review. It is a pleasure working with you. Gary
★★★★★ 5/5
TrustpilotKnight Frank at Belsize Park are great!
Knight Frank at Belsize Park have been managing the letting of two investment properties for me (recently my contact there has been Josh). They have been very reasonable, professional, prompt, polite and competent. I feel I can have confidence in their ability and that they care about my wishes and expectations.
Mahmoud · 28 March 2024
Agent replied · 27 October 2024
Thank you Mahmoud, we look forward to continuing to deliver and exceed your expectations this year. Best wishes, Josh
★★★★★ 5/5
TrustpilotA good experience
I've been recently renting through Knight Frank, and it's a positive experience. The communication with the letting agency is very good. Any concerns or questions I had were addressed promptly, making me feel valued as a tenant.Satisfying customer service, transparent communication, it's a reliable and professional letting agency for a stress-free renting.
Marzena · 8 March 2024
Agent replied · 27 October 2024
Dear Marzena, Thank you very much for taking the time to provide this review. I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
★★★★★ 5/5
GoogleI worked with Charles Olver when he assisted my client on a purchase. There were some obstacles to overcome, and he was diligent, responsive and very easy to deal with. I hope we work together again in the future.
Cindi · 13 November 2018
Agent replied · 11 November 2024
Cindi- thank you for your kind review of Charles Olver. He looks forward to working with you again.
★★★★★ 5/5
TrustpilotSmooth processes, good service
I’m a tenant with a property for which Knight Frank are the estate agents. Have renewed my contract a few times now and they always ensure it’s a smooth and seamless process. Vinnie from renewals in particular handled my renewal and did an excellent job of making sure everything got done swiftly.
Manan · 6 March 2024
Agent replied · 27 October 2024
Dear Manan,Thank you for the lovely review.It has been a pleasure to assist you from your search all the way to renewing your tenancy again with us.Thank you for choosing Knight Frank once again.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotSuccessful result
Selling property in this market is a lottery and its likely to remain unpredictable. Knight Frank never over promised and they did deliver. We did not require daily updates and constant hassle so maybe we were lucky but we achieved the result we wanted in a decent time frame which is all we asked
Brian · 23 January 2024
Agent replied · 27 October 2024
Dear Brian, Thank you so much for your kind review - it's really appreciated. We enjoyed working with you both and wish you all the best for the future. Kind RegardsPaddy and the Knight Frank Bishop's Stortford & Cambridgeshire team
★★★★★ 5/5
TrustpilotVery good experience
We had a very good experience working with Summer White at Knight Frank Fulham.She is always very responsive, on time and give good advice.Being new to the UK, she walked us through the whole letting process explaining the different steps.I definitely recommend!
Elodie · 3 September 2024
Agent replied · 27 October 2024
Dear Elodie,Thank you for the wonderful feedback! It was a pleasure assisting you with the letting process, and I'm glad I could help make your transition to the UK smooth. I am always here to support you with any future needs. Looking forward to working together again!Best wishes,Summer
★★★★★ 5/5
GoogleThe office and in particular Michael McHale have been a pleasure to deal with. Not only got us an excellent price but also gave exceptional service at every point. I will be using and recommending Knight Frank for future business.
Athena · 13 November 2017
Agent replied · 11 November 2024
Athena, many thanks for your kind review and 5 star rating. We look forward to working together in future.
★★★★★ 5/5
GoogleMichael has been really helpful and demonstrated the highest level of professionalism. He is very knowledgeable of the residential market and was able to identify properties according to our criteria. I wish him the best of luck in his career.
Zeid · 13 November 2017
Agent replied · 11 November 2024
Many thanks Zeid for your kind comments and taking the time to leave a review. It was great to work with you and look forward to working with you in the future
★★★★★ 5/5
TrustpilotThe team at Knight Frank ( Mark Batty
The team at Knight Frank ( Mark Batty, Eleanor Davis, Ruby Goddard and Jason Chu) have been excellent in getting some great tenants for me during the lockdown. They have ensured that the process of these overseas tenants occupying the flat ran smoothly especially during these difficult times. The property managers Ruby and Jason have liased with the tenants in regards to any issues in a timely manner and respond to my emails within a day. I would highly recommend Knight Frank ( Waterloo Branch)
Jetcocker · 11 March 2021
Agent replied · 27 October 2024
Thank you ever so much for your kind words. The teams are thrilled to hear you have had such a wonderful experience! Thank you. Knight Frank Lettings
★★★★★ 5/5
TrustpilotCatrin Baker is very professional
Catrin Baker is very professional, friendlyl and quick in dealing with all matters and trying to find quick solutions to all issues.
N · 26 October 2024
★★★★★ 5/5
TrustpilotReview of Knight Frank’s (Lettings) Accounts Dept/Ehteshaam Ahmed
I had a very positive experience with the Knight Frank Lettings Department’s Ehteshaam Ahmed today. I had, what I felt, was a complicated query to deal with but he advised me in such a helpful and professional manner that the problem was sorted in next to no time… Very grateful and I appreciated his time on the matter. Regards, Venetia.
V · 8 August 2023
Agent replied · 27 October 2024
Dear Venetia,Thank you very much for taking the time to leave such a glowing review! I am very glad to hear that you had a positive experience with our service. It was a pleasure to assist you with your query.As mentioned before, please feel free to let me know if you ever have any questions.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotReliable efficiency.
I have always enjoyed an extremely good relationship with Knight Frank particularly because you can trust. Recently I have found Vinnie Selvakumar to be most efficient and helpful in administering and sorting out very swiftly a rental renewal. Thank you
Gabriella · 22 September 2024
Agent replied · 27 October 2024
Dear Gabriella,Thank you for the lovely review.It has been a pleasure to assist you and thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotA property which we wanted to buy but…
A property which we wanted to buy but unfortunately didn’t get came back on the market and without a second thought Samantha Bysouth rang me and told me the good news, she did everything she could to make sure we finally got the house,
Manjit · 15 July 2024
Agent replied · 27 October 2024
We are so pleased you were able to secure your dream home and wish you and your family all the best in your new property.Best wishesSamantha & the Knight Frank Stratford-upon-Avon team
★★★★★ 5/5
TrustpilotWe have been fortunate to have Emma…
We have been fortunate to have Emma Soanes as our property manager for the last year. She is always incredibly helpful, prompt in responding and thoughtful in her response. She is wonderful and we sincerely appreciate everything she has done for us.
Smitha · 18 August 2024
Agent replied · 27 October 2024
Thank you very much for your lovely review! I wish you all the best in your future home. Best wishes, Emma.
★★★★★ 5/5
TrustpilotHad it not been for Helen’s…
Had it not been for Helen’s committment, along with the rest of the Stow team, I doubt that we would have got our sale “over the line”. Always available and responsive, her professional efforts were very much appreciated.
Alan · 21 October 2024
Agent replied · 27 October 2024
Dear Alan and Diane, Thank you so much for the kind review, whilst it took somewhat longer than any of us would have wanted we got there in the end! Your patience was greatly appreciated, and I enjoyed working with you both. I hope you will be very happy with your new life in Cheshire. Best wishes Helen
★★★★★ 5/5
TrustpilotExcellent Service from Brigette in Renewals!
Brigette from the Renewals team at Knight Frank is fantastic! She is always professional, responsive, and goes the extra mile to ensure everything is handled smoothly. Her attention to detail and excellent communication make the renewal process stress-free. Highly recommend!
Chris · 19 September 2024
Agent replied · 27 October 2024
Dear ChrisThanks for the lovely words. It was an absolute pleasure assisting with the renewal and thank you for your patience throughout. Kind regardsBrigette
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