Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMove in nightmare
Property was very dirty, with appliances not working, full of issues, and work that was part of the tenancy agreement wasn’t carried out. Check in was late by several hours. Following up on fixing things with the property manager afterwards is a nightmare as they are non responsive most of the time.
Joao · 22 June 2026
Agent replied · 24 June 2026
Joao, we are really sorry to hear about your experience, a member of the team will be reaching out to you shortly to hopefully rectify all the issues.
Please accept our apologies again.
Knight Frank
★★★★★ 5/5
TrustpilotI had a very positive experience renting through Knight Frank
I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.
Erica · 14 September 2026
Agent replied · 24 September 2026
Hi Erica, thank you so much for your kind words. We are glad to have made the process as straightforward as possible for you. Please do let us know if there is anything we can do for you going forward.
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 24 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotExceptional Knight Frank Experience
I had the fastest and most convenient experience with Knight Frank. I contacted the team on Wednesday, had a viewing the next day, and the flat confirmed by Friday. So helpful for a busy lifestyle, strong professionals throughout. Bethan was top class from start to finish. Really impressed and grateful. Thank you
Luke · 15 June 2026
Agent replied · 24 June 2026
Thanks Luke - it was lovely working with you. Thank you for being so efficient yourself; it enabled us to act quickly and find you the right property in just 2 days. I wish you all the best with your new restaurant in Notting Hill, which I am sure will be a success.
Beth
★★★★★ 5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Aryann · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
★★★★★ 5/5
GoogleI dealt with Claire and Alistair in the Chelsea office, who supported me with the sale of a local flat. Throughout the process I found them to be extremely professional and transparent. They were very open on pricing recommendations, even resisting when I was considering reducing the asking price, where most agents would have advised the easy route of reducing price. When I did receive offers they handled the negotiations extremely well, and then maintained exceptional communication through the rest of the process to completion. I can't recommend them highly enough
FMH · 11 October 2025
Agent replied · 24 August 2025
Dear Frank,
Thank you for your kind words, it was a real pleasure working with you.
All the best, Claire and Alistair
★★★★★ 5/5
Trustpilot5* professional service
I recently let my property through Knight Frank and had an excellent experience throughout the process. Kavita and Katie were professional, responsive and kept me updated at every stage. They worked hard to secure suitable tenants and made what can often be a stressful process feel straightforward and well managed.
Youssef · 16 June 2026
Agent replied · 24 June 2026
Thank you very much for your kind review - it means a lot to both of us.
We’re delighted to hear you had a positive experience and that our communication and support throughout the process made things feel straightforward.
It was a pleasure working with you, and thank you again for your recommendation.
Best wishes,
Katie & Kavita
★★★★★ 5/5
TrustpilotTenant feedback
Tenant feedback: Leti Lupy has been amazing, super responsive and she has been the best person we have worked with! I enjoy working with her as she is punctual, dependable, and manages repair expenses well.
VH · 22 September 2026
Agent replied · 24 September 2026
Dear Wladimir,
Thank you for your wonderful feedback. I'm delighted to hear that you've enjoyed working with me and that my support has made a positive difference. Your kind comments are greatly appreciated, and it has been a pleasure assisting you.
Many thanks,
Lety
★★★★★ 5/5
TrustpilotKnight Frank Lettings have Shone Again !
Knight Frank Lettings have been very helpful while getting our property ready for rental. The information has been very informative and unambiguous to give us a clear idea of what needed to be done to keep this property at a very high standard and to retain the exclusivity of area. This is now the second letting that we have entrusted to Knight Frank Lettings and we are very Happy to continue this fruitful relationship as they are the "Go to Choice" !
James · 7 October 2026
Agent replied · 25 October 2024
Thank you so much for your lovely review and for continuing to put your trust in us. It has been a pleasure working with you again. We really value our continued relationship and look forward to working with you in the future.
Kind regards,
Katie & Kavita
★★★★★ 1/5
TrustpilotPoor care
My tenancy ended more than a month ago and Knight Frank still has not returned my deposit.
I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received.
The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally.
This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.
Kerem · 7 October 2026
Agent replied · 10 October 2026
Dear Kerem,
We are really sorry to hear about your experience. We are aware a member of the team has been in touch with you today. s the deposit is held by Knight Frank as stakeholder, we are unable to release any funds until both the landlord and tenant have reached agreement regarding the deposit. We appreciate that previous communications may not have made this clear and apologise for any confusion caused.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
GoogleThe team at KF did a fantastic job of marketing and finding prospective buyers for my flat. Great local knowledge and communication. Thanks Archie for making the process as smooth and efficient as it could be.
C · 11 September 2026
Agent replied · 11 October 2026
Dear Christina,
Thank you for the review. We’re delighted to hear that you were pleased with our service, throughout the sales process, and that we were able to help connect you with the right buyers. It was a pleasure helping you, and we really appreciate you taking the time to share your experience.
Kind Regards
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
GoogleThank you Knight Frank in all your efforts in helping us locate a flat. More specifically, thank you Archie for all your hard work and constant communication. Your effort, time, and dedication goes a long way!
Ali · 11 September 2026
Agent replied · 11 October 2026
I'm so pleased to hear that you felt well-informed throughout the purchase. It means a great deal to know that I was able to help make the experience as straightforward and stress-free as possible.
Thank you again for your recommendation, and I hope you enjoy many happy years in your new home.
Best wishes
Archie and the Knight Frank Chelsea and South Kensington team
★★★★★ 5/5
TrustpilotJames was really helpful with my whole…
James was really helpful with my whole process of moving in and everything related to my new tenancy. Honestly James made my whole process 1000 times easier for me. Thank you!!
Melis · 11 October 2026
Agent replied · 12 October 2026
Thank you for the kind review, Melis.
It has been a pleasure helping you move in, and I am glad that I have made the process easier for you.
Please do let me know if there is anything else that I can help with.
Best wishes,
James
★★★★★ 5/5
TrustpilotNatalie is amazing
Natalie was incredibly knowledgeable about the flat when we first phoned. She helped arrange a first and subsequent visit quickly, and then helped us with our offer process. Great!
Joe · 12 October 2026
Agent replied · 15 October 2026
Thank you for such a lovely review. It has been a real pleasure assisting you and Louise and I wish you all the very best in your new home!
Kind regards,
Natalie
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 24 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
GoogleI had a great experience buying with Knight Frank! The completion process was super fast, less than 2.5 months after my first viewing. My estate agent Emmie was lovely, she was on top of everything the whole time and really got things done quickly.
Nicolas · 11 June 2026
Agent replied · 11 October 2026
Dear Nicolas
Thank for your kind words; it was a pleasure working with you.
Wishing you all the best in your new home.
Kind regards
Emmie-Lou and the Knight Frank Chelsea team
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 25 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 5/5
TrustpilotFantastic experience renting through…
Fantastic experience renting through Knight Frank! Carmen was so professional, attentive, and supportive from start to finish. Couldn’t have asked for a better agent!
林恺 · 22 September 2026
Agent replied · 24 September 2026
Hi 林恺 刘,
Thank you so much for your 5-star review. I really appreciate you taking the time to share your feedback. If there’s ever anything I can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Carmen
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 25 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
GoogleI had a fantastic experience renting out my flat in Chelsea with Summer at Knight Frank. She was professional, efficient, and always kept me updated throughout the process. Everything was handled smoothly from start to finish, and I felt completely at ease knowing my property was in good hands. I wouldn’t hesitate to recommend Summer (and Knight Frank Chelsea) to anyone looking to rent their property.
Cara · 11 October 2025
Agent replied · 23 September 2025
Thank you so much for your wonderful feedback. I’m delighted to hear that you had such a positive experience renting out your flat with us. It was a pleasure working with you, and I’m so glad I could make the process smooth and stress-free.
Best wishes,
Summer
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 28 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 28 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
