Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNote of appreciation
I wanted to take a moment to express my sincere gratitude for the exceptional service I received from Andree at KFH Recently, I experienced an issue with no hot water or heating at my house. Andree went above and beyond to assist me throughout the entire week. She consistently followed up, made calls, and coordinated with the necessary companies to ensure everything was resolved promptly.
Andree’s empathy, dedication, and proactive approach truly made a difference during a challenging time. Her outstanding customer service exemplifies the high standards that KFH represents. Thank you, Andree, for everything you’ve done and caring about my family wellbeing!
Riyad · 9 February 2026
★★★★★ 5/5
TrustpilotExcellent experience with KFH
Excellent experience with KFH during my remortgage. Fred Abayeta and Sharon Seale were outstanding throughout the entire process. Their advice was always clear, practical, and very helpful, and I felt fully supported at every stage. I was kept constantly updated and any questions or missing documents were handled quickly and efficiently. The whole process was smooth and stress-free thanks to their professionalism and responsiveness. I couldn’t recommend them more highly.
Adrian · 28 April 2026
★★★★★ 2/5
TrustpilotIt was a nightmare experience with KFH…
It was a nightmare experience with KFH as a landlord after my property was transferred from the "Let Only" service to their full management service. Whenever a tenant reported an issue, KFH would send a contractor, and invoices would be raised even when little or no work appeared to have been completed. Some of the invoices sent to me provided no clear indication of what work had actually been carried out.
Their contractor, Elite Management Ltd, appeared to be completely unreliable. In my experience, they did not carry out work properly and charged excessive prices for poor-quality service. One particularly bad incident involved a kitchen sink problem. The contractor visited the property, but during the visit the entire sink pipe collapsed, causing water to flood the kitchen floor. Instead of taking any temporary measures to stop the water or make the situation safe, they simply left.
The whole situation was incredibly stressful and frustrating. To make matters worse, a few weeks later I received invoices for the work that had resulted in the collapse in the first place.
After a lengthy complaints process and considerable correspondence, KFH's complaints team eventually agreed to waive the invoices. However, this did not change the fact that the entire experience was extremely frustrating and poorly managed. Overall, it was a completely horrible experience, and I was very disappointed with both the management service and the contractor's handling of the situation.
H · 9 June 2026
Agent replied · 12 October 2026
Thank you for sharing your experience with us. We sincerely apologise for the frustration and stress you faced while managing your property. It is clear that the service you received fell short of our standards for reliability and quality. We understand how vital effective communication and proper issue handling are, and we would appreciate the opportunity to discuss this further with you. We believe in the need for honest conversation both around our success and our failures, of which we can continue to learn from them both. If you would like to provide this feedback, please call Amber Bowers on 020 3542 0144.
★★★★★ 5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andree Wood at KFH Lettings. Andree does a great job managing my properties and is always professional, responsive and helpful. I feel confident knowing my properties are in good hands and would highly recommend Andree and the KFH team.
Kostas · 6 October 2026
★★★★★ 1/5
TrustpilotI rented a flat through KFH for two…
I rented a flat through KFH for two years
All and any request for repairs were completely ignored. Bureaucratic inefficiency ensured that for anyone they respond to, we had to wait for months at a time.
Yet they are always looking for ways to charge more, to add unnecessary penalties and make sure you understand it’s all about the money for them.
The worst renting agency in my opinion. Beware
Noble · 11 August 2026
Agent replied · 22 September 2026
Thank you for sharing your experience with us. We sincerely apologise for the delays in addressing your requests and understand your frustration. As you are aware, your landlord employs a separate company to manage repairs within your property. That being said, your feedback is still valuable and will be shared with your landlord. Please feel free to reach out to discuss your concerns further as we are committed to being supportive and client-focused.
★★★★★ 1/5
TrustpilotThe absolute WORST estate agents ever
The absolute WORST estate agents EVER!!! Took over as our primary estate agent, following the aquisition of the group we used before.
Not only incompetent and slow, but tried to charge us for cleaning of the property at the end of tenancy that wasn't even completed!!! Luckily, we did not have to pay anything due to a third party advisor; however, blindly following a landlord's word (even though it's ILLEGAL to charge for work that has not been carried out) is a symptom of the bigger issue - stupidity and a severe lack of any form of management of the agents at the junior level. Do NOT use for rentals if you can avoid.
Rosa · 23 May 2026
Agent replied · 12 October 2026
Thank you for sharing your experience, Rosa. We sincerely apologise for the issues you faced with our service. We strive for reliability and quality, and we regret that we did not meet your expectations. We appreciate your feedback and invite you to contact Roman, the Senior Regional Manager of your property manager to discuss this matter further on 020 3040 3378.
★★★★★ 5/5
TrustpilotExcellent property manager - Shelby Lizzul-Nicolini
We are giving 5 stars due to the absolute class act and professionalism displayed by your new hire, Shelby Lizzul-Nicolini. She is an excellent communicator, her approach to mediation of tenant and landlord matters is measured, impressive and genuinely appreciated. She may have only just joined KFH, we think her brilliance deserves to be acknowledged. I expect she has a very impressive career ahead of her.
James · 15 August 2026
Agent replied · 22 September 2026
Thank you, James, for your wonderful feedback. We are thrilled to hear about the professionalism and communication skills displayed by our new team member. It’s rewarding to know her approach to mediation is appreciated and recognised. We are committed to delivering reliable and supportive service to all our clients.
★★★★★ 5/5
TrustpilotAjay -Top Notch
I cannot recommend Ajay highly enough! As a first-time buyer, I was incredibly nervous and overwhelmed by the entire mortgage process. Ajay was there for me every single step of the way. He took the time to explain all my options clearly, answered my endless questions with patience, and made sure I felt confident in my decisions. His expertise and dedication made what could have been a stressful experience feel smooth and manageable. If you’re looking for someone professional, proactive, and genuinely helpful, Ajay is your guy!
Zulqarnain · 18 December 2025
★★★★★ 5/5
TrustpilotI found KFH to be extremely…
I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked.
Lauren Daley was very pro-active and a pleasure to liaise with during the check-out process.
Would highly recommend KFH as an agent.
Sarah · 10 September 2026
★★★★★ 5/5
TrustpilotExceptional service
The property manager Jess is always very helpful. I sent her an email regarding a concern I had in the flat, and she was straight onto the issue, and communicated back very quickly. The service is exceptional.
Gill · 16 March 2026
Agent replied · 25 May 2026
Thank you for sharing your experience, Gill. We are pleased to hear that Jess provided you with quick and effective support regarding your concern. If you need further assistance, please feel free to reach out to us.
★★★★★ 5/5
TrustpilotReview
Hello, we have recently joined the KF&H agency. We are happy, but we want to thank Nick Di Palma especially for everything he has done for us. He always responds when we have problems with the house we live in (we rent it). Thank you Nick!
Kind regards Rumyana/Borislav
Borislav · 20 July 2026
★★★★★ 5/5
TrustpilotAbsolutely fantastic experience with…
Absolutely fantastic experience with KFH after the have taken over management of our property. In particular Nick (property manager) who has been brilliant and professional throughout all correspondence
Caleb · 17 April 2026
Agent replied · 12 October 2026
Thank you for sharing your fantastic experience, Caleb. We are delighted to hear that our property management has been so effective and that Nick has provided you with professional support. Our goal is to deliver reliable and quality service, ensuring we align with our clients' needs. Please feel free to reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotMelissa = excellent
Melissa was excellent throughout my sale. She kept me updated at every stage, pushed things forward when needed, and made the whole process feel organised and under control. Her communication was clear, honest and reliable, and she genuinely cared about getting the right outcome. A pleasure to deal with.
Mr · 6 July 2026
★★★★★ 5/5
TrustpilotOur property manager Lily Porter is…
Our property manager Lily Porter is always extremely helpful with documentation needed. Its a pleasure working with her and Ashley at the KFH Tooting branch.
Kathryn · 23 April 2026
Agent replied · 12 October 2026
Thank you for your kind words, Kathryn. We are delighted to hear that Lily and Ashley have provided you with such supportive assistance. Our knowledgeable team is committed to delivering quality results that align with your needs. Please reach out if you need further assistance; we are always here to help.
★★★★★ 5/5
TrustpilotMaria was so helpful
Maria was so helpful, quick to answer our queries and arranged for a contractor in no time. Thank you so much!
Max · 21 May 2026
Agent replied · 13 October 2026
Thank you for your kind words, Max. We are glad to hear that Maria was so supportive and quick to assist you. Please reach out if you need further assistance in the future.
★★★★★ 1/5
TrustpilotI had an absolutely appalling…
I had an absolutely appalling experience with this estate agent, who managed a B&D Reside property that I rented. Their conduct was completely unacceptable. They were fully aware of ongoing issues with the property yet repeatedly failed to take any meaningful action to address them.
Even more concerning was their complete lack of response to serious antisocial behaviour from the neighbouring flat, which was also managed by the same estate agent. Despite being provided with evidence of the ongoing antisocial behaviour, they failed to take any meaningful action to address the situation, even though both properties were under their management.
Their lack of accountability, professionalism and concern for the wellbeing of their tenants was shocking. It is completely unacceptable for a managing agent to be aware of serious issues affecting residents and simply disregard them.
The level of negligence, unprofessionalism and indifference I experienced was disgraceful. I will be formally reporting my experience and their handling of these matters to the Ombudsman, as I believe their conduct warrants an independent investigation.
I would strongly advise anyone considering renting through this agency to think twice. No tenant should have to endure such disregard for their safety, wellbeing and basic right to peaceful enjoyment of their home.
VS · 10 October 2026
★★★★★ 5/5
TrustpilotMy property manager Andree Woods is always very helpful
My property manager Andree Woods is always very helpful and any issue is always dealt with swiftly.
J · 15 June 2026
Agent replied · 12 October 2026
Thank you for your kind words, J A. We are pleased to hear that Andree has been so supportive and has addressed your issues promptly. Our goal is to provide reliable and quality service, ensuring our clients feel understood and valued. Please reach out if you need further assistance; we are always here to help.
★★★★★ 5/5
TrustpilotExemplary service over many years
I phoned KFH who had been managing my property, which is being sold. I wanted some certificates to aid the sale and within minutes they had been sent to me. The member of staff Deandra Grovell-Campbell who helped me was polite,kind and extremely efficicient. In the ten years this firm has acted as my agent I have always had an exemplary and helpful service.
Mr · 22 June 2026
Agent replied · 12 October 2026
Thank you for sharing your experience, Mr Elias. We are delighted to hear that Deandra provided you with such prompt and efficient support. Our goal is to ensure our clients receive reliable and quality service throughout their journey. We appreciate your trust over the past ten years and look forward to continuing to assist you with your property needs.
★★★★★ 5/5
TrustpilotGreat support from lettings manager
Nick Di Palma has been my lettings support manager and has been amazing. He is always highly professional, positive, supportive and solutions orientated.
highly recommend .
John · 2 April 2026
Agent replied · 25 May 2026
Thank you for your kind words, John. We are thrilled to hear that our lettings support manager has provided you with such reliable and supportive service. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI have just moved into my new flat rented through KFH. I worked with Olivia who has been very responsive and proactive in helping me during the process. My flat was not professionally cleaned as described when moving in, but I was promptly assured this issue would be remedied in the coming days, therefore I am happy with all services provided thus far and looking forward to my tenancy in this wonderful flat!
Tamara · 8 November 2025
★★★★★ 5/5
TrustpilotOur experience with Parham Hashemi was…
Our experience with Parham Hashemi was lovely! They carried out a a house view in efficient time without disruption while we were working from home at the same time. Very happy!
Nell · 22 September 2026
★★★★★ 5/5
TrustpilotCompleted on our house sale in…
Completed on our house sale in Wimbledon today. Vinnay Patel at the Wimbledon Branch was our main contact. He was great to work with. He has a very calm manner and kept all parties fully informed throughout what turned out to be a long process. He kept our nervous first time buyers on board and answered all their questions speedily and honestly. I imagine they called him many times and he definitely took the pressure off me. I would definitely recommend Vinnay Patel and KFH. All staff I spoke to were friendly, professional and knew the market in Wimbledon very well. I had a few estate agents round to value the property and chose KFH as Linda Duffy (Manager) gave me lots of information on the recent sales in the street and how final sold price achieved which was really helpful. She gave very fair valuation advice and helped market the property quickly and get a quick sale. Glad I chose KFH.
Wimbledon · 21 August 2025
★★★★★ 5/5
TrustpilotI recently switched to KFH and had a positive experience
I recently switched to KFH and had a very positive experience with them sorting out a leak in my bathroom. Nick, the property relationship manager who dealt with my issue, was very professional, kept me up to date every step of the way and even mediated when the contractors did a subpar job with the new pipings and helped me resolve the issue. All in all, great job!
Nikos · 23 April 2026
Agent replied · 12 October 2026
Thank you for sharing your positive experience, Nikos. We're pleased to hear that our knowledgeable property relationship manager kept you informed and provided supportive mediation with the contractors. We apologise for any issues with the initial work and appreciate your understanding. Our local expertise aims to deliver reliable and quality results for our clients.
★★★★★ 4/5
TrustpilotWe had some issues at the start. But
We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.
Stephen · 4 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
