5/5
TrustpilotFantastic from start to finish
Fantastic from start to finish - Martin was extremely knowledgeable and helpful throughout the entire process. Many thanks and we'll certainly use KFH in the future!
Trusted Agent profile · Kensington and Chelsea
Kinleigh Folkard & Hayward Holland Park Sales reviews in Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8. See how it compares with other estate agents in Kensington and Chelsea.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotA very good experience at KFH
I was very fortunate to have Mohammed Ahmed look after the sale of my flat. He was able to line up potential buyers for viewing quickly and was most helpful with any questions that I had. He was professional, communicative and when the paperwork lagged behind, he was there to give the right people a nudge to keep it going to completion. The entire team at KFH has been wonderful. A 5 star rating from me.
1/5
TrustpilotKFH unable to put a fix in place
I like in a property in Harrow where the lifts are maintained by KFH. We have 2 lifts in the property, one is always switched off and other is often not working, KFH handle the lift maintenance. Their response time is very poor, they are unable to keep both the lifts working simultaneously so if is faulty the other is working. This last episode has lasted over 48 hours as it went faulty on Friday and still not repaired Monday afternoon. We live on a higher floor and my wife has had knee surgery but this vulnerability does not seem to worry KFH.
5/5
TrustpilotNess has been great!
Ness has been very communicative throughout the process and has accommodated for time zone differences, making the process very easy!
5/5
TrustpilotA group of true professionals...
KFH branch in West Hampstead exceeded my expectations. The assistance, which Luke provided throughout the transaction, was excellent. James and David took care of post transaction arrangements faultlessly. When you walk in this office, you feel like dealing with true professionals. I'm very happy with the service I received here and will highly recommend using this estate agent.
4/5
TrustpilotKFH were outstandingly patient & determined to get the result we needed.
KFH were outstandingly patient and tenacious with our sale. Unfortunately we had a couple of false starts with buyers who didn’t get the funds they wanted so that wasted us time & money otherwise I’d give 5 stars. Our eventual sale, including lease extension was fraught and long on the lawyers side not because of KFH. The agents at KFH kept us sane.
5/5
TrustpilotMy Lettings Negotiator Angela Dhimas…
My Lettings Negotiator Angela Dhimas was wonderful, she supported us in our flat search with the best attitude and very candid recommendations. I’d recommend working with her and KFH.
5/5
GoogleAnya was incredible in helping us find a short let within a week. We were working to a very tight schedule and she was very responsive and followed our brief to the letter. If you’re working with KFH then ask for Anya!
1/5
TrustpilotTenants AND landlords- AVOID
KFH, in particular their property management for tenants, are the most disgusting company I have ever had the misfortune to deal with.Due to a situation where I was unsafe with my aggressive ex partner, I had to end our tenancy early. I was then told I needed to pay £2300 in early termination fees with 0 sympathy or duty of care when I was in a vulnerable/unsafe situation. I ultimately understood this, and while the company had absolutely no understanding of the fact I didn't physically have the cash, I eventually had to borrow money from multiple sources.Once I was eventually able to be released from the tenancy, I was instantly ghosted by my property manager. It took 5 weeks to receive my deposit back after chasing every single day with little updates as to whether I was even eligible to receive it.Throughout the tenancy, I have had to make multiple complaints about property management, from waiting 5 weeks to receive the inventory report at the start of the tenancy to being completely ghosted on needing essential boiler repairs. We also had instances where maintenance entered our flat without us being told or given the mandatory 24 hours notice.Landlords- would you really want a company like this to manage your properties given the lack of essential repairs ever done, ultimately leaving your property in a poor state alongside their inhumane treatment of tenants? This is a company that will charge you extortionate fees to manage your property while not actually doing any of the work aside from trying to gain as much money as possible from you and your tenants.Tenants- please avoid also unless you would like an experience similar to my own.
5/5
TrustpilotJoel was super helpful and talked me…
Joel was super helpful and talked me through what to expect when purchasing my flat
4/5
TrustpilotAshling Arfaoui at KFH
I've had number of properties for many years and for the last 3 or 4 years my manager, Ashling Arfaoui has provided me with an excellent service.She is knowledgable, responsive, and as well as the usual property management roles, she has given me great strategic advice and guidance on handling the tenants, refurbishments/expenditures, and other valuable commercial input.She also establishes good working relationships with the tenants which is so important - happy tenants make good tenants - who extend their tenancies, pay the rent on time and are generally well behaved and responsible.Highly recommended
5/5
TrustpilotSophie was fantastic and really…
Sophie was fantastic and really responsive. We were first time buyers and she made the process really easy!
5/5
TrustpilotFantastic Teamwork
From initial contact through to the completion of the sale of our house, the entire team at KFH - and especially Lottie Smith - were on it: professional, highly motivated and persistent.
4/5
Trustpilot…...
We sold our property for a good price in a difficult market, during which time Jimmy and his team in Wimbledon were both patient and helpful with their advice and dealing with buyers.
5/5
TrustpilotThe whole process of letting my two…
The whole process of letting my two bedroom flat has been smooth from valuation marketing to signing the contract.Thanks Edmund KFH branch
5/5
TrustpilotThank you Gintare! 🌹❤️
Best experience with this agency. Big thanks to Gintare for helping us find our dream home! We both recommend kfh.Many thanks,Miriam & Piotr
1/5
TrustpilotOne step forward two steps back
Review title basically summarizes our experience with KFH. Throughout our 8-month journey from putting in an offer to moving, every little bit of progress was met with a caveat or further realization that KFH did not care. This includes: - Misrepresenting what they were selling, as they actually didn’t realize what they were selling.- Miscommunicating our bid offer to the sellers, and once this became known, told us it was too late for them to do something and it was up to us to figure it out. This might have been different for the sellers who had actually hired KFH, but as the buyers, it was a long and frustrating process. Although one positive was that they were attentive and reachable throughout. We would not recommend going with them, but they might be not be any different to other estate agents, unfortunately.
5/5
TrustpilotReally great experience of working with lettings team in Tooting
I had a really great experience working with Olivier and the rest of the lettings team in the Tooting Branch of KFHI was provided with timely feedback on viewings and data driven advice on best next steps.The team drawing up the paperwork where also spot on with every detail. My experience with KFH was a complete contrast to the one I had with a major competitor of theirs who I had moved away from due to contractual errors and loose ends that never seemed to get tied up.I'm now a very happy landlord!
1/5
TrustpilotLeft a bad taste in our mouth as first time sellers
We selected KFH in Forest Hill to sell our flat and after reading the great reviews on Trustpilot and their competitive fees we thought we made the right decision, how wrong we were.We didn't get any viewings for over a week and we wondered why. When we searched for our property on Rightmove or Zoopla to see if there was something wrong with other advert we found out our property wasn't even listed! It was only after we informed them that our property was finally listed.Their sales agent Tate wasn't very good, he didn't memorise the details of our property and was leaving the buyer to ask us questions he should have already known. Also he was silent and wasn't doing much selling so there wasn't much point him being there at all. Another frustrating thing was when we had cancellations we was never informed which was a constant inconvenience for us.We couldn't wait for our contract to be over so we could pass our property to a better estate agent.
4/5
TrustpilotWe highly recommend KFH
Alex reassured us that he could sell our property quickly, we trusted him and he sold it in 3 weeks, he gave us no spin, no whistles, no bells he just did the job. Dear Millie did so much for us bearing in mind we aren't as young as we used to be. She collected and delivered and helped us with our forms also updated us on the progress of the sale. We can't thank the staff at KFH enough and would highly recommend them. RJ and TJ
5/5
GoogleCharlie was very helpful, efficient and persistent in our property search! Thank you kindly
5/5
GoogleCharlie Irwin was excellent, attentive and incredibly friendly. Couldn’t recommend enough. Excellent communication and really listened to your needs.
5/5
GoogleWe were very pleased with KFH Holland Park branch. Shaun Gray was extremely helpful from start to finish. He was open and engaged through the process, keeping us updated at all times and chasing actions to keep the purchase moving smoothly. We have now moved into our wonderful home and are extremely happy.
4/5
TrustpilotGreat agents
Great agents, very professional and helped me find the perfect home. Special thanks to Hannah who is great at her job!
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