Trusted Agent profile · Kensington and Chelsea
★★★★★
1,995 reviews across 2 platforms
128 Holland Park Avenue, London, W11 4UE, Kensington and Chelsea, W11 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Kensington and Chelsea, at 128 Holland Park Avenue, is rated 4.4 out of 5 across 1,995 reviews on two platforms, including 255 Google reviews rated 4.8. See how it compares with other estate agents in Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service!
Great service!The staff at KFH and especially Haydar were very helpful for us to find our new home. Haydar guided us through the letting process and was always responsive to our enquiries and requests. Would definitely recommend them.
5/5
TrustpilotSohaila
My partner and I had a fantastic experience with KFH! Ottavia was so helpful and went above and beyond with our search. She made everything so easy and stress free and was professional throughout. Can't recommend the team enough!
5/5
TrustpilotDelighted by the service provided by…
Delighted by the service provided by Siobhan and her team. They were highly efficient and responsive and we have no hesitation in recommending them to others.
1/5
TrustpilotKFH would put me on multiple viewings…
KFH would put me on multiple viewings back to back with other buyers so the whole process in the lead up to offering felt cold and badly managed. They never listened to the brief only your ‘best offer’. The priority is not to find the right place for you as an individual, just a generic estate agent experience. Once I found somewhere, the negotiation skills to get me a decent offer were limited. I offered on a place I reallywanted and they failed to tell me the property had rising and saturated mould and damp from the floors and ceilings including other structural issues which I only found out after spending £2,000. As a result, I had to pull out and then within seconds of pulling out they sent me the sales memo for the flat with a £15,000 reduction. I am appalled by the level of customer care and would not recommend the Balham office. They could not care less about your process.
2/5
Trustpilot'No floorplan' available for flat to let, unprofessional approach, bad communication
I arranged to view a property to let through KFH. While the estate agents I dealt with directly were pleasant and responsive, I was disappointed by the unprofessionalism overall. Firstly, the flat advertised was not the flat available - the pictures were of a larger, more recently refurbished flat. Following the viewing, I requested a floorplan (a fairly basic requirement when considering committing almost £2K a month in rent) which I was told 'was not available' and that 'management couldn't locate one.' I had to chase repeatedly to ask if a floorplan was available, each time being told one wasn't, which simply won't have been true - all agents have floorplans to hand. In the end, I withdrew my offer out of frustration.
5/5
TrustpilotAn estate agent who inspires confidence
Liam was polite, prompt and courteous at all times. He dealt efficiently with paperwork, and responded quickly to our requests for information, including liaison with the vendor before completion. We were very satisfied with our dealings with Kinleigh, Folkard and Hayward.
5/5
TrustpilotAll staff I had contact were very…
All staff I had contact were very efficient but would like to particularly thanks Lucy Baker for making the process as simple as she could
4/5
TrustpilotAn error was made and repeated several…
An error was made and repeated several times. They were good at finding us a buyer and keeping us informed.
5/5
TrustpilotGreat, friendly, professional
Great, friendly, professional support from the team. Very knowledgeable, quick to follow up on any issues or queries, and very supportive to first-time buyers. Thanks to Laura and Conor at the Southfields branch especially!
1/5
TrustpilotThe worst property management company I…
The worst property management company I have ever come across, they are unresponsive, lack any kind of structure and can only imagine they do budgeting with their eyes closed. I would not recommend any developer to use them if they want to sell any properties. They struggle to even triage and priorities jobs, leaving two security doors unlocked for weeks as they didn’t contact an engineers, the whole development also didn’t have any security lights outside, and roof leaks untouched for months - but alas they left buckets in corridors “prevent a flood” ..:
1/5
TrustpilotBlock Management - Terrible Service
Absolutely terrible service from the block management team. Following a theft from one of their managed blocks I got in contact to request they obtain and review the CCTV footage. Three months later and still not resolved or any progress made due to no one responding to messages or keeping me updated. I'm guessing they aren't concerned with security or anything that doesn't earn them money.
5/5
GoogleI would definitely recommend KFH as a real estate agency. Shaun was incredibly helpful and very hard working, he took the time to fully grasp what we were looking for exactly . Overall we were extremely pleased with Shaun's professionalism, he was punctual, courteous and above all genuine . We would highly recommend him and his team!
4/5
TrustpilotI worked with The Earlsfield branch who…
I worked with The Earlsfield branch who were very pro- active. Josh Collins kept me up to date throughout this stressful process. Professional and reassuring.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Shania was exceptional. She was quick to respond, provided regular updates and made sure the sale of the flat went through smoothly. Would highly recommend.
5/5
TrustpilotThat reliable man David Davoli ! The Crouch end manager David Davoli was…
The Crouch end manager David Davoli was a beacon of good advice on our on going purchase , and his efficient and pleasant staff made the whole experience much less stressful than it could have been .
5/5
TrustpilotI have had a great experience with…Natalia
I have had a great experience with dealing with Natalia in the selling of my property . I found her to have exceptional market knowlege , with great communication skills. I found her to be very professional in her approach and very reliable. She went that extra mile and gave genuine care throughout the sales process. I would use KFH again !
5/5
TrustpilotAmazing Service …
Jimmy and team provided a fantastic service, I was well informed during the whole process and he managed many challenging situations with ease, removing all stress. Massive thanks
1/5
TrustpilotIncompetence and Mismanagement by KFH Block Management
Horrible mismanagement by KFH Block Management. KFH manages my block at Regency Heights. I would especially call out Michael and Lauren from KFH Block Management who have displayed utter incompetence and unprofessionalism The story goes that KFH changed the Parking control in my block. They did not transfer information regarding the Parking spot owners to the new company and dumped the responsibility on to the residents. And how did they inform the residents - A couple of lines buried in the a 10 page monthly update. Many many residents missed it.I received 4 tickets for a parking spot I own (not rented). I complained and they blamed me. Finally they decided to cancel two tickets out of a whim. I protested but gave up and paid.But others faced the same and everyone complained. They were forced to rescind all tickets. This is when I asked them to process a refund for the ticket I paid. Michael and Lauren refused to take ownership and asked me to chase the parking company. After a lot of protest, I called Michael where on phone he gave me assurance that he will take care of it. Two months passed and nothing happened. When I followed up on email, Michael denied ever assuring me of "taking care of it."Utterly frustrated with this conduct. I also asked for a complaints process and it's been more than a week and I am yet to hear back from them.Absolutely ridiculous behavior.
1/5
TrustpilotKFH have been responsible for our block…
KFH have been responsible for our block management for over a decade now and as the cost has continued to increase, the quality of service has continued to go down. So few repairs have been made to the building over the last decade that we've become the target of homeless people constantly breaking and entering as they know they can get away with it. KFH rarely responds to emails about these issues and when they do fixes are slow to come by. This is all coupled with the fact KFH still haven't addressed our cladding issues after several years. We've not even had an update from them on it in over 10 months.I'm amazed what they do is legal.
5/5
TrustpilotExcellent …
Really communicative and attentive estate agent. Many thanks to Millie and the Catford team for all they’re help in making it a positive first time buyer experience.
5/5
TrustpilotReceived excellent service from Anton…
Received excellent service from Anton and his team at Earlsfield, I would recommend KFH
5/5
GoogleWorking with Soroush and Claudio from KFH has been a real pleasure. Both were attentive, engaged, knowledgeable, and gave excellent nuanced advice. They were a great help.
5/5
TrustpilotI highly recommend Leigh and his team
I highly recommend Leigh and his team. They sold our property which was quite complex with multiple stakeholders. They kept the sale moving for over 5 months until completion. They definitely earned their fee.
5/5
TrustpilotGreat service, Sawan is very good
Sawan was the most helpful mortgage advisor. He rang us on 2 occasions as the mortgage rates had dropped, to ensure we got the best deal available. 10/10 would recommend
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