Trusted Agent profile · Kensington and Chelsea
★★★★★
424 reviews across 2 platforms
125 Gloucester Road, London, SW7 4TE, Kensington and Chelsea, SW7 4TE
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Kensington and Chelsea, at 125 Gloucester Road, is rated 3.9 out of 5 across 424 reviews on two platforms, including 141 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. John D Wood & Co. South Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
5/5
GoogleWe just JDW for the rental of our new flat purchased just before lockdown. The support, advice, communication and professionalism. Ivanka in particular was amazing, going above and beyond at every point.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
5/5
GoogleSamantha has so far been very helpful in helping me find and begin the process of renting out a place in London to stay during a placement year.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
5/5
GoogleOutstanding service and I would highly recommend using this particular branch of John D Wood. George Henderson could not have been more efficient throughout the whole buying process and we cannot thank him enough! Clare Rogers
Thank you so much for the excellent feedback. I will ensure your comments are passed on to George and the rest of the team in Gloucester Road. We are proud of the lengths our staff at John D Wood & Co. go to, to ensure customer service is delivered above and beyond. Many Thanks.
5/5
GoogleCouldn't be happier with how Sebastian helped us obtain our new rental property in South Kensington. Very communicative and he was definitely working to get a good match between landlord & tenants.
Many thanks Graham for your excellent 5* review of the service you received from our local John D Wood & Co team. Kind regards, Lucy.
5/5
GoogleMs. Stefania Cisco helped me getting the best apartment in London. She was very professional. I recommend working with her and John D Wood.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWas able to find a lovely flat fast and in an organized manner thanks to the help of Stefania Cisco who was always available and professional.PositiveResponsiveness, Professionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleJohn D Wood have been both professional and pleasant to deal with in selling my flat, which they have done promptly and efficiently. I couldn't have asked for more.
Thank you for your 5 star review in relation to the professional and efficient service you have received from John D Wood in Gloucester Road. I would also like to congratulate you on the recent sale of your property and best wishes for the future, Maryjane.
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
5/5
TrustpilotI am very happy with the attention…
I am very happy with the attention Alexandra Crocker, Emily Hughes and Harry Crookenden are given to me in regard to the short-let tenancy of my flat.Any issue I have they try to solve immediately .I recommend John D Wood for the very professional and experienced people they have.
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
GoogleI recently rented a property through this branch and was especially impressed with Stephania. I was slightly tight on time to move-in and Stephania endeavoured to make sure all the necessary was done prior to that. I was given very honest suggestions and information when requested and I am very pleased to have chosen John D Wood, definitely recommended.
5/5
GoogleThe property search was done professionally and exceptionally by an experienced associate. Stefania provided various options within the set frame.PositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleExcellent service from Sebastian (Lettings Negotiator) at Gloucester Road. Very kind and eager to help with the many questions and requests I had.
Thank you Edson for your 5* review of the service you received from Sebastian at our John D Wood & Co branch on Gloucester Road. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. John D Wood & Co. South Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
