John D Wood & Co. Earls Court Sales reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

No no-obligation market appraisal

Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now. Fifteen minutes before the appointment on the 7th March Lisa rang and asked if I still wanted a market appraisal and I said, “Yes, please.” I am in my 70s and had spent days tidying and rearranging furniture! Lisa arrived at the door and I took her around the house but she didn’t measure the rooms, which surprised me. She said it was a unique house and she couldn’t give me an off the cuff appraisal so would Monday do. I don’t have an English accent but I have lived in the UK since Harold Macmillan was Prime Minister so I am aware when someone is taking the micky but let it pass. In the past estate agents have valued this house without the passive aggressive tones I’m now feeling. I said that would be fine. I am not thinking of selling this house right now but at my age who knows what the future will bring? My family were interested in knowing and they will likely be dealing with selling it. Lisa did not send me an appraisal or reply to the short email I sent her at Monday close of business. She didn’t note anything during the entire visit but I am a trusting soul and thought it would be general. I get letters all the time from estate agents, including today, as the road is convenient. Countrywide Estate Agents must be very aggressive with their employees if Lisa found my request so insulting.

Mrs · 12 March 2025

★★★★★ 5/5

Trustpilot

Very good experience

I know the area well and had a really good experience with the Notting Hill team. Paris was easy to deal with, knowledgeable, and clearly understands the local market. The whole process felt straightforward and well managed. Would happily recommend.

Michel · 9 April 2026

★★★★★ 5/5

Trustpilot

High level of tenant service

As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.

Alex · 6 October 2026

★★★★★ 5/5

Trustpilot

Great experience

I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him

Cliente · 20 April 2026

★★★★★ 5/5

Trustpilot

Really solid experience with the…

Really solid experience with the Notting Hill branch. Paris was great to deal with and made sure everything ran smoothly. Always easy to reach, friendly, and on the ball. The whole process felt well handled from start to finish.

Ana · 10 April 2026

★★★★★ 5/5

Google

We had excellent service from John D Wood, Earl’s Court on the sale of our flat. Sophie Ling and Simon Hardie were brilliant: proactive, always on top of things, great communicators and thoroughly professional throughout. It was a pleasure dealing with them. We would definitely recommend these guys.

Mike · 22 February 2025

★★★★★ 1/5

Trustpilot

Withholding deposit despite contract terms, Avoid.

Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied." They are completely passive and take no responsibility for enforcing the contract they signed. We are now having to fight for our deposit through the TDS. Unprofessional and unhelpful.

Will · 5 January 2026

★★★★★ 5/5

Trustpilot

Great experience

Ollie was accommodating and communicative - allowed me to drop off my ID at another branch and made the experience easy for me and my partner from viewing up until move in day. Thanks Ollie from Battersea branch!

Katie · 14 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!

Toby · 27 April 2026

★★★★★ 5/5

Google

A massive thank you to David Mendel’s team at the Earls Court Branch for their help in selling our flat. Communication was fantastic, service was second to none with a special shout out to Simon, who went above and beyond, to get our flat sold in extremely challenging market conditions. I would have absolutely no hesitation in recommending them to handle your property sale. Professional from beginning to end. You won’t regret it!

Andrew · 11 October 2023

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 5/5

Google

Simon at John D Wood sold our flat for us on Redcliffe Square (nearby to the Earls Court branch) and did an absolutely fantastic job holding our hand throughout the process and navigating a challenging market and complicated sale process. We are absolutely delighted and would certainly recommend them and are looking forward to hopefully also buying our new place via Simon and his colleagues.

Ed · 11 August 2026

★★★★★ 5/5

Trustpilot

Easy five stars from me!

From a local point of view, the service from the Notting Hill branch was excellent. Paris was approachable, informed, and clearly knowledgeable about the area. Everything felt organised and hassle‑free from start to finish.

Laura · 10 April 2026

★★★★★ 5/5

Google

We recently looked for a flat to rent and had a multitude of bad experiences with local estate agents until we were lucky enough to find Hugo Reeve at John D Wood. Hugo was professional, responsive and extremely pleasant to deal with and the other members of the team we dealt with were like minded making the whole experience effortless. We highly recommend Hugo and the team at John D Wood.

Charlotte · 11 October 2023

★★★★★ 5/5

Trustpilot

Quick and stress-free move

I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.

Zuzana · 23 April 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience…

I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.

Josh · 28 August 2026

★★★★★ 1/5

Trustpilot

Unprofessional, delayed response, terrible experience

To the Management Team, I am writing to formally lodge a complaint regarding the unacceptable service we received during our move-in process. My brother secured this tenancy by paying the security deposit and 12 months of rent in advance. Despite this significant financial commitment and the fulfillment of all our obligations, the agency failed to provide the keys on the agreed-upon date. We were left without access to the property for four days. To make matters worse, upon finally receiving the keys, we discovered there was no hot water in the flat. This meant that after a four-day delay, we were still unable to live in the property comfortably. This level of negligence is unprofessional and a clear breach of our rental agreement. I expect a formal apology and a pro-rata refund for the four days we were denied access to the property. Unbelievable service!!! Would definetely not recommend this agency....

Lara · 20 April 2026

★★★★★ 1/5

Trustpilot

Desperately waiting for the keys

It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration. Day 3: The cupboard door is broken and there's no hot water in the house. My disappointment is at its peak. Andrea and Prue, whom I was in contact with during the rental process, unfortunately haven't responded to my calls or messages. They always had an excuse. They haven't inspected the premise once for any defects before renting it.

Sinan · 17 April 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved. Their communication was excellent, and they made what could have been a stressful experience feel much more manageable. I wouldn’t hesitate to work with them again, and would certainly consider using them if I were to sell my own property.

EJJ · 17 April 2026

★★★★★ 5/5

Trustpilot

Kate Martin is the best!

I have worked with Kate Martin for a number of years and she is very knowledgeable and gives great property advice. If you are looking to rent in North London, she's the best!

Rachel · 8 April 2026

★★★★★ 5/5

Google

Simon Hardie has been fantastic in helping us over a period of one year, until we closed on a property, that was part of a probate process. He ensured regular follow up, facilitated information sharing with the sellers, and promptly responded to all our queries. We recommend him highly.

Kulsum · 12 November 2024

★★★★★ 5/5

Trustpilot

We had an excellent experience working…

We had an excellent experience working with Charlie! From the very beginning, he really took the time to understand exactly what we were looking for, and it showed in every property he recommended. The flats he showed us were spot on, exactly what we had in mind, which made the whole process so much smoother and more enjoyable. Charlie clearly has a great instinct for matching people with the right homes. He’s knowledgeable, attentive, and genuinely listens, which made us feel confident we were in good hands. We never felt pressured, just well-guided.

Sonia · 14 April 2026

★★★★★ 1/5

Trustpilot

Terrible experience as a buyer

Terrible experience as a buyer, felt scammed by this agency particularly the agent called Fee. I was told various lies to try and drive the price up (which I later found out she was trying to get me to pay a further 100k to the offer they had but led me to believe the other buyer was offering similar) I was also the highest offer and last minute told they had another similar offer. Just a mess and would never go near this agency again.

Sarah · 14 April 2026

★★★★★ 5/5

Trustpilot

Excellent agency

Paris has been a real pleasure to work with. He managed to fit me in for a viewing at very short notice and helped me close all formalities at impressive speed.

Elena · 16 April 2026