John D Wood & Co. Earls Court Sales reviews in Kensington and Chelsea

★★★★★ 5/5

Google

Marty is a fantastic agent. Within days after our initial communication, he found me the most suitable housing. The entire procedure was stress-free due to to his professionalism, expertise, and friendliness. Marty was always understanding and quickly took care of any issues I had. His communication was excellent, making sure I was updated at every step of the way. I am overjoyed with Marty's assistance and would endorse him to anyone looking for a place to live. An ideal 10/10 I'm grateful to Marty for making my house hunt so easy.

Shreyas · 11 October 2024

★★★★★ 1/5

Trustpilot

Extremely Unprofessional

Extremely Unprofessional and Disrespectful Experience with Munroe Graham I had one of the most frustrating experiences with Munroe Graham. I viewed a property and placed an offer within two hours. My offer was accepted the same afternoon, and I immediately transferred a holding deposit. The next day, the agent became practically unreachable, I had to keep calling and texting just to get any updates. I was told there were some “issues with the landlord” but that everything was sorted and not to worry. Despite those reassurances, I was never sent a tenancy agreement, even though I was supposed to move in the following week. On the third day, after I had already turned down other offers based on their word, I received an email, not even a phone call, telling me the deal was off and that my money would be refunded. The reason given was that the landlord had fallen ill, which makes little sense since the property was empty when I viewed it. Even if that were true, the lack of professionalism was shocking. There was no respect, no communication, and no accountability throughout the process. I would strongly advise anyone to think twice before dealing with Munroe Graham.

Lilian · 9 October 2025

★★★★★ 5/5

Trustpilot

We had a great experience selling through John D Wood

We had a great experience selling our house through John D Wood, Southfields. The whole team was very helpful throughout the process, and Lewis was particularly professional, patient, and efficient in helping us overcome the inevitable hurdles that arise during a house sale. A big thank you to everyone involved.

Flora · 4 June 2026

★★★★★ 1/5

Trustpilot

End of Tenancy Check Out - Battersea Branch

Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us. Communication was terrible. Calls went unanswered, promised call backs never came, and replies took weeks. Our damage deposit wasn’t released for four months, forcing us to go through the Tenancy Deposit Scheme to recover it. Thankfully, we eventually received all of our money back. While we got our deposit in the end, the whole process was unnecessarily difficult. Expect poor communication, lack of support, and unhelpful agents.

Rowena_family · 18 September 2025

★★★★★ 5/5

Google

If you want to maximise your chances of selling in this sliding market, appoint Simon from this office to get the job done 🏅 this agency didn't just generate viewings, but also secured two offers when other agencies failed and got the complex leasehold transaction over the line 👏🏻 …

Liza · 11 September 2026

★★★★★ 5/5

Trustpilot

How is this for service

How is this for service. I renovated a property to sell, and 4 weeks into a back to brick conversion, Lisa from Beckenham branch found me a buyer. We developed and completed selling a property in 6 months! Aside from the service, Lisa and team seem genuine, know their stuff. Couldn't recommend them more!

Chris · 13 April 2026

★★★★★ 5/5

Trustpilot

Our sale of a property in Surbiton

Our sale of a property in Surbiton was complicated by the fact that everything had to be managed from overseas. We were fortunate in being directed to John D. Wood and Co at the Surbiton branch, where we have nothing but praise for the professionalism and efficiency of Luke Dwyer and Theo Harding. There were many issues which caused delays in the process of this sale, but at all times Luke was quick to be in touch and to advise on the way forward. Although we did not meet in person, we very much appreciated his reassuring manner as we negotiated both legal and practical setbacks.

JustAnswer · 15 August 2025

★★★★★ 5/5

Trustpilot

Excellent experience with John D Wood Wimbledon

We recently completed the purchase of a flat in Wimbledon through John D Wood & Co and had a very positive experience from beginning to end. A particular thank you goes to Peter Woods, who was excellent throughout the transaction. He was always professional, approachable and responsive, communicated clearly with us and was very helpful whenever we needed information or something needed to be followed up. Buying a property inevitably involves moments when you are waiting for different parties to do things, so having someone who communicates well and helps keep the process moving makes a real difference. I would also like to thank the wider Wimbledon team. Everyone we dealt with was friendly and helpful, right through to completion and the collection of the keys. Overall, we felt very well looked after and I would have no hesitation in recommending Peter and the John D Wood Wimbledon office.

Norayr · 6 September 2026

★★★★★ 5/5

Trustpilot

Cannot recommend Julian Denson highly…

Cannot recommend Julian Denson highly enough for his help with my family house sale - very grateful for the professionalism and care taken over this sensitive issue

Frances · 6 October 2026

★★★★★ 1/5

Trustpilot

Mice infestation by a John D Wood managed property

I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road. I was a tenant at the property for two years and am sharing my honest experience… Repeated mice infestation During my tenancy, my young daughter and I experienced three separate episodes of mice infestation, including mice regularly appearing in our living space and kitchen. Despite repeated requests for help, I was at times ignored for weeks. On one occasion, pest control attended to remove a dead mouse from our kitchen. They advised that entry points needed to be properly sealed to prevent recurrence and that the landlord had been made aware. Despite this, the landlord chose not to act, so we continued to cohabit with mice. P.S. The pest control agent told me they had previously attended the flat for exactly the same issue during an earlier tenancy and it had also not been addressed. Living through recurring mice infestations with a young child, when preventative measures had been recommended, was totally unacceptable. The way the landlord chose to handle (or not handle) the matter was completely (insert your own adjective here). Which, quite unsurprisingly, led to the even more ridiculous handling of my deposit… Deposit handling I was not contacted for over two months, despite repeatedly trying to contact the responsible person, James (listed as Kieran on their website), by email, telephone and attending the branch twice. On one occasion I even saw him in the branch. Yet James denied receiving any communications from me despite clear evidence and witnesses. I eventually made contact only after escalating to his seniors. When communication resumed, I was presented with several deductions I considered totally unreasonable and disproportionate, including a £390 cleaning charge despite the property having already been professionally cleaned, as well as proposed replacement costs for “wear and tear” items which, in my view, could reasonably have been remedied and should not be used to fund refurbishment of the property. When I disputed the deductions, I was repeatedly asked for further evidence and explanations, including proof of professional cleaning and detailed recollections of how alleged damage occurred, which I provided in good faith. Despite this, my evidence and explanations seemingly went unnoticed and the landlord’s position remained “firm and unchanged”. I couldn’t help wondering why they asked for this evidence in the first place, if not simply to make the process more drawn out. Then, after approximately two and a half months, I was informed that the landlord’s position had changed again and additional charges, including possible carpet replacement, were being considered. I was also told their cleaning contractor had been asked to attend again to update the cleaning quote, and I had to wait for details needed to escalate to TDS, further extending a process that had already taken months. At this point, returning a tenancy deposit appears to have developed into a considerably more complicated project than dealing with three separate mice infestations ever was… Jokes aside, I was a tenant for two years, paid my rent, including increases in line with inflation, six months upfront at a time, and caused very little difficulty throughout my tenancy. I was consistently accommodating when it came to problems with the property and landlord. It is unfortunate that the same flexibility seems to disappear rather quickly when there is money to be deducted from a tenant’s deposit. So, to anyone considering renting in South Kensington / Gloucester Road, and particularly this property: please do your due diligence, document everything and keep every email. I sincerely hope your experience is better than mine. As for my deposit, perhaps one day it too will successfully find its way out of Flat 9.

Dianni · 12 August 2026

★★★★★ 5/5

Trustpilot

Great experience at Beckenham Branch

Great experience at the Beckenham branch of John D Wood - Lisa and her team go above and beyond to help. Friendly, attentive service every time - highly recommended! I’ve also called Lisa for advice on other general housing matters, and she has always been incredibly helpful.

Guest · 9 April 2026

★★★★★ 5/5

Trustpilot

In the past i have used John D Wood’s…

In the past i have used John D Wood’s Beckenham branch to help sell my home and the customer service was great! one person that really stuck out from the rest was Lisa Who was really helpful in every aspect along the way. Thank you :)

Louie · 9 April 2026

★★★★★ 5/5

Trustpilot

Professional and helpful

Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.

B · 14 May 2025

★★★★★ 1/5

Trustpilot

Unprofessional and frustrating

My experience with this letting agency has been disappointing. Communication was consistently poor, and I often had to follow up multiple times to receive even the most basic updates, whether it related to urgent maintenance issues or my tenancy deposit. Throughout my time in the property, I found myself repeatedly having to chase responses. There was very little initiative shown on their part, and when replies did come, they were often delayed or lacked clarity. It left me feeling like I had to manage things entirely on my own. Even now, months after the end of my tenancy, I am still waiting for my deposit to be returned, with no clear communication or resolution provided. It's unfortunate to have had such a stressful experience.

RM · 7 May 2025

★★★★★ 1/5

Google

They have intensionally misled me by charging unauthorized items on rent collection which is fraud. They have also forgotten to collect rent on time and are charging very high fees on rent. A very bad office to do rental business with.They don’t care about their clients at all.

Vasilis · 11 July 2026

★★★★★ 5/5

Google

Marty is a fantastic agent. Within days after our initial communication, he found me the most suitable housing. The entire procedure was stress-free due to to his professionalism, expertise, and friendliness. Marty was always understanding and quickly took care of any issues I had. His communication was excellent, making sure I was updated at every step of the way. I am overjoyed with Marty's assistance and would endorse him to anyone looking for a place to live. An ideal 10/10 I'm grateful to Marty for making my house hunt so easy.

Shreyas · 12 November 2023

★★★★★ 5/5

Trustpilot

5 Star Service

Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.

Taelia · 18 April 2026

★★★★★ 5/5

Google

My partner and I recently moved to a lovely flat in Earls Court. We expected the property search to be quite onerous given the current state of the rental market. However, thanks to JDW, and in particular Hugo, we were able to find a new property in days. Hugo ensured that the process was smooth from the viewing date to the move in date. Hugo and the team were easily contactable and very responsive. Certainly the most professional and friendly estate agents I have come across.

Alex · 11 October 2023

★★★★★ 5/5

Trustpilot

Hannah was honest

Hannah was honest, up front and good humoured. Told me exactly what to expect in rental and succeeded in doing so. No lies or false promises. Got me an excellent tenant, good remuneration and long tenancy with prospect of further renewal. March/April 2026

Ann · 7 April 2026

★★★★★ 5/5

Trustpilot

We have just sold our dad’s flat…

We have just sold our dad’s flat through John D Wood. We would highly recommend them as they have been outstanding with the service they provided, especially Lisa and Kirsty. We thank the whole team for making our sale happen. Liane and Russell

LW · 2 April 2026

★★★★★ 5/5

Google

JD wood just sold our flat in Earls Court and provided a fantastic service. David and Simon took time to answer all our questions and patiently talked through various worries and concerns. I felt we had a proper partnership as they presented their action plans for our consideration and input. They clearly have years of experience of people as well as markets and apart from anything were friendly, interesting and very helpful. Many thanks David, Simon and your team.

Chrissie · 11 October 2023

★★★★★ 5/5

Trustpilot

My experience with John D Wood & Co was…

My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.

Hannah · 21 May 2026

★★★★★ 5/5

Trustpilot

As someone local to the area

As someone local to the area, I had a really good experience with the Notting Hill branch. Paris was great to deal with, super switched on, easygoing, and clearly knows the neighbourhood well. Everything was handled smoothly and communication was always clear.

June · 10 April 2026

★★★★★ 5/5

Trustpilot

My experience at John D Wood with…

My experience at John D Wood with Oliver was amazing. He went above and beyond to assist me with my move. He was always available when ever I has questions or needed assistance. I would highly recommend working with him.

Denise · 15 April 2026