Trusted Agent profile · Kensington and Chelsea
★★★★★
1,560 reviews across 2 platforms
8 Hornton Street, Kensington, London, W8 4NW, Kensington and Chelsea, W8 4NW
Hamptons's office in Kensington and Chelsea, at 8 Hornton Street, is rated 4.3 out of 5 across 1,560 reviews on two platforms, including 146 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
1/5
TrustpilotPaid £9000 in rent over 6 months & still cannot shower
Unfortunately I have had a horrible time with Hamptons Caterham, to my real surprise as a brand as esteemed as Hamptons, you’d expect perfect service.I moved in, in May 2024, paying £1500 a month for a 2 bed flat. A nice flat, I expected some small teething pains upon move in of course, but not to spend 6 months with no bathroom hot water - meaning I am left to boil 4 pots of hot water a day to have a hot bath.Not only that, since moving in, the dishwasher didn’t work and had to be totally replaced. The shower unit was broken and also had to be totally replaced.Thereafter, I have had no hot water in the shower. The plumbers they use, Homeserve, are so inadequate they have no clue what they’re doing. They have been here 3/4 times, and the issue persists. They now blame the shower manufacturer, the manufacturer blames the plumbing - who knows. Ultimately, it’s been 6 months with an inability to shower - when I’ve now paid £9000.I am fed up, drained, stressed, it’s impacted my skin (long term eczema) and is now impacting my everyday wellbeing.Their complaints department also do nothing. You are really just left to suffer and pay your rent - regardless of the environment you’re left in. The landlord throughout all of this has refused to discount my rent. I will therefore take legal action for pain and suffering and my partial of my rent money back as I have not received what I paid for.If you are a potential tenant my advice would be to:-thoroughly check all appliances and plumbing yourself *before* you move in. Do not take Hamptons word for it that all is working.-do not accept Hamptons inventory report that all is working, as they said on mine all appliances and hot water was working fine, when it wasn’t.-be prepared that any issue you have may take 6+ months plus to be resolved and you will not have a rent reduction.The best thing to do is save more money and buy your own property, so you can be in control of all repairs and the quality of those repairs. Do not rely on Hamptons or a landlord to be fair or give you the service you pay for.Jessica
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
5/5
GoogleI am so glad to be given this opportunity to be able to express my gratitude to Annabel Ward for her exceptional professional when dealing with all and every aspect of our new letting. Annabel worked extremely hard and fast to secure us new tenants. In fact so successful has she been, we seem to have had one of the shortest void periods we’ve ever experienced as a result - all thanks to Annabel's determination and commendable attention to detail. I am very glad she is looking after us. It has been an absolute delight dealing with her.
Thank you for leaving us a review! We take great pride in the knowledge and experience of our people and whilst we are not surprised, we are thrilled to hear Annabel provided you with such a positive experience! Customer service is very important to us and we appreciate you taking the time to leave us your feedback, thank you again!
5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
2/5
Google[Great experience - Olivia was very professional and was available and helpful through the entire process. Class act. ] Sadly, I have updated the review from 5 stars to 2 stars, as Olivia has left and the rest of the Hamptons team have performed very poorly. Non-responsive, and generally very unhelpful. As a tenant, they have acted very underhandedly and at times not in good faith and with a view of facilitating a friendly relationship with b/w landlord and tenant.
Thank you for taking your time to leave us your feedback. We are glad to hear your excellent feedback regarding Olivia however I am really sorry to hear of your recent experience. Please do not hesitate to contact our customer care department in relation to this matter: customercare@hamptons-int.com. Many Thanks.
5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
5/5
GoogleAlex Finch was constantly on hand to answer questions, and made my search that much easier - would highly recommend!
Thank you for taking the time to leave us a review Hannah. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
5/5
GoogleDuring our search we worked with about 20 different agents over 2 months. Many we worked with were pushy, overly enthusiastic and some just downright arrogant and exhausting. Annabel was the last agent we worked with and was quite the opposite. Professional but friendly, and while giving us all the details we wanted for the flat, she also gave us privacy to view and discuss the flat alone. I would highly recommend working with her.
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear that Annabel provided you with such a professional and personal service. We take great pride in our people and are extremely pleased to hear that Annabel stood out from our competitors, we look forward to sharing your review with her. Thank you again!
1/5
GoogleNegligent, lying and careless! They lied about the noise levels before signing the rental agreement, I specifically asked about the noise during my viewing. 2 weeks later the owner of the building (also my landlord) started construction noise and this wasn’t done on a whim, the letting agents surely knew but chose to ignore i. I issued a council complaint 3 times and recorded the noise and complained to Hamptons countless times. No help. My mental health declined due to lack of sleep due to noise - yes construction going on at night! I took 2 months off from work due to stress and lack of sleep, no help from Hamptons in trying to sort this, they just casually brushed it off, I spent most of my time away from the flat to avoid the loud construction noise - it was that bad. Long story short, the stress from this has had medical consequences and if I have a case to take legal action I certainly will. Additionally, the wardrobe rail collapsed on me, the 25th year old washing machine ruined 2 sets of washing and the shoddy landlord they’ve engaged with refused to offer a refund- even the engineer said he didn’t have the tools to fix such an old machine. The person hamptons hired to fix the wardrobe rail was abusive - police report filed. In short, Hamptons have not only ignored these issues I raised but they actively encouraged bad behaviour from the landlord by not putting a stop to his ridiculous behaviour such as loud construction noise at night! It’s impacted my health and I’m glad I’m not living there anymore. You all should be ashamed of yourselves for treating tenants in this way - in particular the management team for allowing such negligence to take place. Shameful
Hi, We appreciate you taking the time to leave a review. We sincerely apologise for the experience you have had with us. Please send your contact details to customercare@hamptons.co.uk and we will happily help rectify this matter.
5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience. We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately. Thank you again for bringing this to our attention.
5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
5/5
GoogleAlex Finch was an absolute lifesaver during my property hunt. Thanks a bunch for all your help!
Thank you for taking the time to leave us a review Jack. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleColette is amazing, very responsive, organised and efficient in what she does. She went out of her way to get me the best deal on the property and delivered more than I expected. Very welcoming and warm person to work with, highly recommended.
Thank you for your positive feedback of Hamptons Estate and Letting Agents Kensington. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
5/5
TrustpilotIt was smooth process to buy a property from Farnham Hamptons
We just bought our home with the help of the wonderful Farnham Hamptons team and honestly, they were an absolutely helpful team, especially Riccardo Sapia, and Caroline Holley. They weren't just attentive, they were truly there for us, every step of the way. Surprisingly, they even seemed to know more about the process than our own solicitors did. From answering our endless questions to smoothing out every bump we encountered, they transformed what could've been a stressful journey into something straightforward. We couldn't be more grateful for their support and professionalism. Buying a home can be tough, but it was easy with Farnham Hamptons, Great thanks to Riccardo Sapia and Caroline Holley.
5/5
GoogleCheers for helping me during my home search Alex Finch! You were extremely helpful throughout!
Thank you for the great feedback Tom. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensington was exceptional. The team will be pleased to read your review!
5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback
5/5
TrustpilotExcellent service received to date!
I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.
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