Trusted Agent profile · Kensington and Chelsea
★★★★★
1,601 reviews across 2 platforms
8 Hornton Street, Kensington, London, W8 4NW, Kensington and Chelsea, W8 4NW
Hamptons's office in Kensington and Chelsea, at 8 Hornton Street, is rated 4.3 out of 5 across 1,601 reviews on two platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleMy partner and I were very pleased with the service and professionalism of the whole team, principally Benedetto, who dealt with our application from start to finish. We are extremely grateful to him for liaising with the landlord and putting in the extra mile for us.PositiveProfessionalism
5/5
TrustpilotCall the professionals
I cannot praise too highly the performance of the Hamptons team that organised the recent sale of our house . In particular, Jason Harvey,Pippa Kilby and Andrew Blagdon, who managed and controlled the whole exercise including all the sales visits. A real talented and professional team.
1/5
TrustpilotWorst in the market
I had the worst experience so far! Absolutely the worst agency I have worked with. After we moved to our house, the agent stopped answering our questions, emails, didn't share any user manuals, never helped us about the issues that we had with the flat. They don't event care about you.
5/5
TrustpilotNice Guys To Do Business With
On top of finding us a top tenant, Hamptons input from the outset has been nothing short of brilliance. Jack Quoroll's attention to detail and great communications skills, made the process seamless.Thanks, Jack for always going the extra mile for us, this was noted and much appreciated.
1/5
TrustpilotPoor service
Very poor service!!!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotVery efficient
Very efficient, keep me informed regarding either renting my flat or problems and remedies regarding tenants etc.
5/5
TrustpilotThe team provided an excellent service…
The team provided an excellent service from marketing to continuous support throughout . Sold first week.
Thank you for your feedback, we look forward sharing your review with the team.
5/5
TrustpilotMy experience with Yoanna at hamptons…
My experience with Yoanna at hamptons has been nothing but a joy, from start to finish, it has been a pleasure to deal with Yoanna and I can’t recommend her enough. Thank you for all your hard work
5/5
TrustpilotPrompt notification of any problems…
Prompt notification of any problems with the property and quick remedial action taken. And very friendly service
5/5
TrustpilotJust purchased a house through Hamptons…
Just purchased a house through Hamptons in Amersham, great service from start-finish. Highly recommend! They were very easy to deal with, good and effective comms and helped us throughout the process. If your looking to buy or sell a house in the Amersham area I would absolutely point you in their direction.
5/5
GoogleFantastic service and assistance from the team in Kensington throughout the whole negotiation/documentation process, specifically Simon Horne and Jenny Lawrence.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Jenny and Simon. We take great pride in our people and look forward to sharing your review with them. Thank you again!
5/5
GoogleWe would like to say a very big thank you to the Hamptons team for all that they did in order to sell our property. They were very professional and helpful when we needed them and most of all their perseverance paid off.PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent service and help
We have experienced wonderful guidance and responses from Hamptons and especially from Katie in regards to us renting a property with them.Any issue we have brought up was dealt with almost immediately (some next day) and we really appreciate their patience and assistance during the pandemic.
5/5
TrustpilotGrace with Hamptons have managed the…
Grace with Hamptons have managed the parish properties during vacancies for many years and they are always knowledgeable, courteous and professional. The properties are let right away and well maintained and looked after. Thank you
5/5
TrustpilotAnca
Anca, our property manager, is super responsive for both parties and helps get issues sorted efficiently.
5/5
TrustpilotProperty Manager Anca Ciobanu
This refers to Property Manager Anca Ciobanu: courteous, efficient, conscientious, reliable, quick to respond and act.
5/5
TrustpilotI'd recommend Hamptons staff to proposed tenants.
I found Hamptons staff were professional and efficient in the way they handled my tenancy. Camillie Solomons, Standen House office, was especially helpful in the way she completed matters.
5/5
TrustpilotVery responsive and empathic
Very responsive and empathic. In particular my rented managed property manager - Ms Lucy Desborough. She tried her best in resolving issues and all that was dependant on her effort and will was fixed immediately.
1/5
TrustpilotSales before safety
Disgraceful, marketing properties at Old Bellerbys Cottage, Wadhurst Place, Wadhurst with known defects and safety concerns. Safety last approach.
Thank you for leaving us a review. Unfortunately we have no record of working with 'Old Bellerbys Cottage' and are not currently marketing Wadhurst Place, albeit we were several months ago. We are not aware of any safety concerns within the building nor were we involved in the development process, so are unfortunately unable to assist. As we have no further information, we would advise you contact the developer or your managing agent should you have concerns. We apologise we are unable to help further as we have no current involvement but do hope you are able to find a suitable resolution.
5/5
TrustpilotSpeedy & hassle free property letting agents
I’ve been renting a property out for many years & have always used Hamptons. Melissa, the property manager’s help, advice & professionalism has consistently impressed. Liaising any issues or queries to the tenants are always dealt with effectively through Hamptons. Very happy with the service.
4/5
TrustpilotPrompt & Efficient
Turn around on presenting & providing solutions to issues regarding the efficient management of our apartment was quite evident. Gemma Ward, at Hamptons, was particularly helpful and delivered timely and cost effective solutions to problems.
5/5
TrustpilotHampton Property Management Services.
Hampton Property Management Services.The management of our rental flat is handled by Lucy Desborough at Hamptons. She is always responsive when queries are raised by the tenant or ourselves. Issues are sorted out before they become problems. We are very satisfied with Hamptons's management service.
3/5
TrustpilotDealt with Hamptons as a buyer
Dealt with Hamptons as a buyer. Not pleasant experience - lacking customer focused communication, and politeness. Would not want to go through that again.
4/5
TrustpilotI’m a new tenant renting a house…
I’m a new tenant renting a house through Hamptons. A month in and so far Ashley Odea has responded to all my questions and requests.So far everyone has been helpful except the concierge service they recommend to help set up services etc
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