Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs- harrassed us
Avoid at all costs- harrassed us, tried to contact out financial adviser to see if we could afford to move at a different date behind our back. Do not use
Thomas · 22 February 2019
Agent replied · 24 October 2024
Good Morning, thank you for taking the time to leave us your feedback. Hamptons International take customer service very seriously so we are naturally disappointed to read your review. We would like the opportunity to look into this matter further and ask that you provide us with the name of the branch you have been communicating with and send any further information to customercare@hamptons-int.com. We look forward to hearing from you and addressing your concerns further.
★★★★★ 5/5
TrustpilotGemma Ward
I have been dealing with Gemma Ward since she recently took over her new role at Hamptons and what an absolute pleasure it is to deal with someone that is on the ball, answers emails straight away and gets the job in question sorted. She makes dealing with Hamptons painless!
Jane · 1 April 2022
★★★★★ 5/5
TrustpilotExcellent agents
All of the staff at the Godalming branch of Hamptons are a shining example of how estate agents should act on behalf of their clients. Knowledgeable, hard working, sympathetic and efficient we felt expertly guided at every stage of the process. We would strongly recommend them.
Elsa · 14 September 2022
★★★★★ 4/5
TrustpilotSwift Action in replacing the bath panel
We are happy with the service to replace the bath panel which I raised with Jennifer Powell. Thanks for acting swiftly and replacing it. Happy with the service.
Arul · 13 February 2024
★★★★★ 5/5
GoogleExcellent
Annabel Ward instantly caught the essence of our requirements.
Then processed things rapidly thru the negotiation and close.
As a high level deal maker I understand the process and Annabel executed
brilliantly.
Other staff were also VG. In moving the Tenancy to Contract Sign and Completion
Overall an Excellent out come for my family.
Many Thanks to all at Hampton's Kensington
Graham Mair
Graham · 26 October 2016
★★★★★ 5/5
TrustpilotUsed Hamptons to relocate to the UK
Used Hamptons to relocate to the UK. Extremely good service and approach from them as a company and especially our lettings negotiator Jack Quoroll. Would definitely recommend.
Sebastian · 24 February 2020
Agent replied · 24 October 2024
Thank you for leaving us a review, customer service is very important to us and as such it is wonderful to hear Jack had such a positive impact on your relocation. Than you again, we look forward to sharing your feedback with him.
★★★★★ 4/5
TrustpilotProfessional, friendly & efficient!
Our first experience of renting and also dealing with Hamptons - we received a professional, friendly and efficient service throughout.
David · 8 July 2024
★★★★★ 5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
Bob · 7 November 2022
★★★★★ 1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Wenying · 5 June 2020
Agent replied · 24 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
★★★★★ 5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
James · 18 August 2023
★★★★★ 5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
Natarin · 3 November 2022
★★★★★ 5/5
GoogleNow that all the formalities with my tenancy have been completed, I just wanted to write a note of Thank You for your kind assistance and help throughout the tenancy. You dealt with all my queries in a very timely and professional manner and left me with little to complain about. I will definitely be recommending Hampton’s to my friends and family, when required.
Rahul · 27 October 2014
★★★★★ 5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
Snake · 4 August 2022
★★★★★ 4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
Alexander · 3 January 2023
★★★★★ 5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
Ciara · 1 May 2024
★★★★★ 5/5
GoogleHampton has always helped us to look for our home in Kensington. In this period Amy Goldstein and Paul Anderson are really helpful! Thank you very much!!!
Letizia · 26 October 2019
Agent replied · 24 October 2024
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that both Amy and Paul have provided you with a 5* service, we look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
Aslan · 10 October 2024
★★★★★ 5/5
GoogleGreat service and very professional, found me the perfect property. Special thanks to Annabel.
Daljit · 26 October 2016
★★★★★ 5/5
GoogleAlways a professional office, and Gentiana is very helpful and pleasant to deal with
Ben · 26 October 2016
★★★★★ 5/5
GoogleMy Client instructed Hamptons to let a high end property in Kensignton. My contact at the Branch (Boutaina Cansick) managed our expectations very well. We were marketing the apartment through another local agent at much higher rent. Boutaina advised that we should drop the asking rent immediately. We took her advice and found tenant in no time. We will use Hamptons again.
Kaka · 26 October 2016
★★★★★ 4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
Marco · 9 July 2021
★★★★★ 5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
Simon · 22 March 2024
★★★★★ 1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Martin · 9 June 2022
Agent replied · 24 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
Carlos · 23 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
