Hamptons Kensington Sales reviews in Kensington and Chelsea

★★★★★ 1/5

Trustpilot

Avoid renting with Hamptons as your agent if possible

Whilst they handled most complaints during the tenancy well and efficiently, it became clear at the end of the tenancy that their business model on the lettings side was based on trying to take as much of your deposit as possible, hoping you didn't object so they made money from you, and then when they relented on the absolutely outrageous charges they look like they are behaving "reasonably" by "allowing some charges to be dropped". Whilst at all times we offered to pay for the things we thought were fair, they tried to charge us £200 for a gardening charge which the landlord told us they didn't even employ a gardener for, and £100 for a cleaning fee for about 4 items that on the inventory needed "one final dust". They tried to charge us for items that weren't even in the original inventory and chastised us for not spending enough on the cleaning fee and asked why we didn't get the carpet steam cleaned, even though we didn't have a carpet. When we didn't agree to the charges, they threatened to take us to a tribunal for all of the original charges (around £600) even though they had already agreed to drop them. The final claim we reluctantly settled upon was around £180 so it goes to show how much of the original was made up in the hope they could make a quick buck through threatening behaviour. If you find yourself in this situation then please do not accept the charges as I am sure that if you had to go to the TDS even the "compensatory" charges the landlord is apparently able to claim for some dust 3 weeks after the event would not be something that could be enforced. Crooks.

Naomi · 28 April 2020

★★★★★ 5/5

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Daniel Johnson at Hamptons is very helpful

Daniel at Hamptons is very helpful, always ready to help and very good at looking after our flat and tenants

Naomi · 22 March 2026

★★★★★ 4/5

Trustpilot

Thank you Hamptons and Melanie.

It has been pleasant experience being with Hamptons and particularly Ms Melanie, the property manager, she is very thoughtful and efficient. I am grateful having her over last couple of years. Meanwhile, I would also like to point out that I never really prefer the monthly statement generate by Hamptons, rather than receiving three separate ones, it would be much better to have all combined one to review each month. Understand it is the system produced and not manually can alter it, thus I believe the software / system then should be adjusted to be more flexible. Thank you very much.

Airis · 1 April 2020

★★★★★ 1/5

Trustpilot

Ben Constantinou - Unprofessional

Ben Constantinou - Unprofessional, forgetful, unorganisedCanary Wharf BranchWe were ready to make an offer to rent a property. We emailed him an offer an hour after our viewing at noon. Then at the evening, I called him again to say yes we would like to make an offer. We were then told to wait for some offer documents that he said he was going to send me "in 15 minutes". Never received them and the property was let agreed the next day without a single notice to me. Only found out by myself by checking the Rightmove website. Still no notice/call or whatever the following next day to my partner whom he dealt with directly. Amazing service. Shame on them because I was ready to offer a price way above the asking price.

Sarah · 9 March 2020

★★★★★ 4/5

Trustpilot

Hamptons are excellent quality

Hamptons are reliable, professional and a fantastic quality service. All the team I have interacted with have put the customer at the center of what they do. They went above and beyond expectations and I’m 100% comfortable my property is in good hands. Thanks to Holly, Catherine, Angela, Bethany for your service and support.

Jane · 12 April 2022

★★★★★ 5/5

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Keep up the good work !

Really impressed with the overall quality of service ! My journey with Hamptons started with Jack Quoroll from the lettings dept at Rickmansworth who perfectly understood my criteria and has been very pro-active in his search for the ideal property. It went on really well with Richard Rounding, property Manager, who replies, follows up and sorts maintenance issues by sending his team right away. It is so nice to know that you have a team in place and that your property is actually being looked after, in the most professional way. Keep up the good work guys !

Boris · 17 February 2020

★★★★★ 5/5

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Hamptons are managing the letting of my central Bath apartment

Hamptons are managing the letting of my central Bath, 3 bed apartment. I am more than happy with the service I receive, the team are always contactable and they respond promptly to all tenant and landlord (myself) enquiries. I am kept fully informed of any issues and I am happy to leave them to deal with any repairs, which they do calmly and efficiently, in particular by Melanie Hudson.Hamptons also find and vet tenants for the property well in advance, I am not therefore exposed to unnecessary voids.The signing process is straightforward online, and the tenancy agreement, in my case, is tailored for my property.The Bath office is very central and friendly, particularly should I visit, as I don't always make appointments beforehand.All in all a very worthwhile service that I would recommend.

Paul · 17 February 2020

★★★★★ 1/5

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Hamptons are bullies

We are in a nightmare situation renting at Compton Verney through Hamptons in Stratford. We feel as though we are being held hostage in a house that has had (and continues to need) extensive work done on it from the first week. This includes everything from mould, electrics and heating, to walls crumbling, unsafe water tank to walls being removed due to a shower leak behind a wall that had been happening prior to us moving in! And the problems continue. We have been begging to be Released from our contract but they are trying to penalize us over £4000 pounds! We are currently seeking legal advice and are curious to know if others have done so.

Meghan · 27 January 2020

★★★★★ 5/5

Trustpilot

Big thanks to Hamptons

Big thanks to HamptonsSonsurae McDonald has been our Property manager for nearly two years she’s both helpful and communicative at every step of the process whilst dealing with any issues that arise (and there have been a few) she has been keeping us well informed during the process. I love that she expertly deals with our issues knowing the vulnerabilities we face health wise she has been a Godsend very professional and dedicated in following through repairs as things can be stressful She has shown a responsible maintenance approach and demonstrates care with heartfelt commitment . We appreciate the efforts and the small touches ensuring our safety.Many Thanks to the HamptonsTeam.

Marcia · 22 February 2024

★★★★★ 5/5

Trustpilot

A really excellent service

A really excellent service. Staff were very professional, polite and really listened to our brief, when it came to finding the ideal tenants. I would like to make particular mention of Renae, who always had a smile on her face, and could not have been more more helpful. She found us the perfect tenants. The property was let quickly, and has attracted the rent we were wanting. Many thanks Hamptons. I would recommend you to anyone!

Sue · 5 March 2021

★★★★★ 1/5

Trustpilot

stay away from Hamptons

I am writing this review to tell you that I am deeply disappointed with my experience so far with Hamptons Estate and Management Company. My partner and I moved into our property in The Baynards on 31 October and a number of issues that were agreed via email before our move have not occurred or been put into place. These issues include:1. Putting in the written contract something different to what we had previously agreed, namely repainting only the hallway and not the entire flat (as was previously verbally agreed with the letting agent from the estate company). As a result of this, we have repainted the main bedroom and living room, at our personal expense. 2. Leaving unwanted items in the flat, that should have come unfurnished. This includes a chest of drawers that we haven't had permission to dispose of, despite having flagged it up as a problem the first time we saw the flat (before moving in). We have even offered to dispose of this furniture at our personal expense but have not received the permission to do so. 3. A number of maintenance issues that have taken a long time to resolve and with no visibility or communication about timeline. We have previously contacted you about a number of concerns at the property, for example issues with the boiler, windows, air conditioning, and balcony door. We have received responses stating that these matters will be investigated, but without any further communication about the result of the investigations.4. We have asked several times for the annual report on the air conditioning, including before the contract was agreed, however this has never been sent to us and we have no verification that this report was ever made. We have subsequently asked for this report- numerous times - but without receiving anything.5. We have also complained and contacted you numerous times about the mould growing on the curtains in the entire flat and on the windows, which were not in clean and tidy conditions, and this has not been addressed. This is a serious health hazard and we are very disappointed at the lack of attention to this potentially dangerous problem. We have personally removed the mould on the windows and taken the curtains off, to attempt to get them dry cleaned, but were unable to get them professionally cleaned because of the age of the curtains (we were told that the curtains would very likely disintegrate if attempt was made to clean them, due to their age and poor condition). We have replaced the curtains in the bedroom at our own expense.We have even offered again, as before, to dispose of this furniture at our personal expense but have not received the permission to do so (we reported it the 12th of December and we are still waiting for the Landlord decision as of the 5th of January). 6. When we agreed to the contract we accepted the landlord’s request of a break closure in the contract. We did that on the condition that the above concerns were dealt with. They have not been dealt with, despite the agreement to do so and despite multiple requests to Hamptons’ management, and we still have a number of issues outstanding without the prospect of a solution. We always pay our rent on time, and we are paying a considerable amount of money on a weekly basis to live at this property. We have lived in The Baynards for 5 years, in a different property, and never previously had any issues with the estate and management company or landlord. Our recent experience was completely unexpected, and we are very upset with how we have been treated so far. Before we signed the contact, our communication with the landlord was very prompt, but since we have signed the contract we have been ignored and nothing has been done.I would strongly advised against renting a property that Hamptons manage if you don't want to face similar grief.

Antonella · 5 January 2020

★★★★★ 5/5

Trustpilot

I've experienced the best service ever

I've experienced the best service ever! Charlotte and the team have been absolutely amazing, providing instant responses, being incredibly helpful, and demonstrating unwavering reliability. Thank you all so much!

Jean · 7 May 2024

★★★★★ 5/5

Trustpilot

Excellent Marlow Letting Team

Marlow - Letting Team Sonja & Maxine have been excellent in helping us find a rental property after our house was flooded and made sure the process went as quickly and smoothly as possible Patryk has then done a superb job dealing with any property issues there were in a fast and efficient way to ensure any snags were repaired as soon as possible We have been really pleased with the service we have received and thank them for making a difficult time for us so much easier to deal with

Sean · 16 February 2024

★★★★★ 5/5

Trustpilot

Fast. They get things moving

They were pretty fast handling all the due processes that are required once the price was agreed/accepted. Everything was done professionally from the beginning until the end. I would use them again if we needed to look for another home. Thanks Robert.

Jim · 15 June 2023

★★★★★ 5/5

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Hamptons Weybridge was excellent in the…

Hamptons Weybridge was excellent in the purchase of my property in particular Maya Dean. She was ever so helpful and enthusiastic. She really did push it to get it over the line which was so helpful to meet our deadlines.

Mr · 8 August 2023

★★★★★ 1/5

Trustpilot

Terrible service.. !

Worst agency and service as they did not reply to our emails or calls whenever we had tried to contact them. And they did not release our deposit even after vacating the property till 6 months. We had to contact TDS people and they tried to contact them and they did not replied and finally TDS had to Release our deposit after 6 months.. I wouldn’t give any stars or recommendations for this agency. And yes if your property manager is SALLY CAMPBELL then be careful as she will not reply to any of your emails after you rent the property and vacate the property.

Vaibhav · 13 February 2024

★★★★★ 1/5

Trustpilot

Worst Agency and Services Ever!

We got to Hamptons through Accord Lettings, when we were looking for a apartment in Birmingham City Centre. When doing the paper work and process a lady named Sally did it quite quick like within a few days. But once everything was done. They were ever least bothered to ever respond to mails or any maintenance issues. They would take forever which was quite annoying and disappointing. When we ended the tenancy they wanted to deduct money from our deposit for no valid reason and a dispute was raised no response since then. And then we took action with the TDS and finally got our whole deposit back after 5months of vacating the place, which was quite ridiculous. They do not provide professional service at all. Act all nice during the start of tenancy and later it is disaster. Would not at all recommend Hamptons. When we used to call Sally on office number no response has ever been given nor replies to our emails. Worse and ridiculous. Wish there was a zero star rating.

Bansri · 13 February 2024

★★★★★ 1/5

Trustpilot

Hamptons are the worst!!!

Didn't tell us they had taken over the management of our property and as such nearly lost a whole month's rent because we were never given the correct payment details or even informed we needed to pay our rent into another bank account. Left with a working shower from July to October when we eventually moved out. Left a leak in our bathroom ceiling for two months prior to us moving out then charged us for the mould on our bathroom, which was caused by the leak and poor maintenance of the property. Constantly lied and mislead is in all communications with them. I would strongly advised against renting a property that they manage if you don't want to face similar grief.

Eleanor · 14 November 2019

★★★★★ 5/5

Google

I have recently worked with Hamptons Kensington, specifically Duncan Moneypenny and William Stening within the Company. Having just moved here from the States there was a lot of transitioning to handle, and since my first interaction via RightMove for an interested rental property, my experience has been outstanding. From the original viewing to offer process to communications with the Landlord to the move-in, the communication with the Hampton’s team has been professional, efficient, reliable, and timely. Additionally, Duncan and Will not only helped me in securing my prime property but also assisted me with various moving/tenant protocols/queries specific to the U.K. The service I received throughout could not have been better and is greatly appreciated by this expatriate.

Paige · 26 October 2019

★★★★★ 5/5

Trustpilot

Good agency , good team and professional work

I am so happy to rent my house from this agency.from rent team they help me a lot , then they professional clean the house and when I first check the house, the lady recorded everything and sent me all photos and videos. The house manager who named Melanie Hudson she is very very kind and professional. Somedays I called her many times and she is always friendly and enthusiastic to help me. This agency is my best choice.

Wei · 1 March 2024

★★★★★ 5/5

Trustpilot

I am very happy to have the Hamptons as…

I am very happy to have the Hamptons as an agency and hope to stay in the future. I especially thank Hanna Hornstein that she always helps me when I need, but the thing I like most is her kindness and professionalism in doing her job. My compliments

Valentina · 18 November 2022

★★★★★ 5/5

Trustpilot

Hamptons Rickmansworth

We've thoroughly enjoyed renting through Hamptons! A big thank you to Rebecca Pole who has gone above and beyond in everything we required during our 8 months of renting. Thank you!

Tenant · 20 February 2020

★★★★★ 5/5

Trustpilot

We've had a greatGreat support from our property manager experience with…

We've had a great experience with Hamptons so far. Our property manager Dena Gold recently facilitated the fix of a issue in our flat and made the whole process really easy. Always professional, responsive, and helpful, thank you, Dena!

Oliver · 18 September 2025

★★★★★ 5/5

Trustpilot

Charlotte is diplomatic and very…

Charlotte is diplomatic and very efficient when dealing with my tenants. She also responds immediately to my emails and phone calls as a landlord. Her positive and upbeat personality means both myself and I expect my tenants have felt supported and we know she is a go-to with any queries.

Sarah · 23 August 2022