Trusted Agent profile · Kensington and Chelsea
★★★★★
1,606 reviews across 2 platforms
8 Hornton Street, Kensington, London, W8 4NW, Kensington and Chelsea, W8 4NW
Part of Hamptons, see every office.
Hamptons's office in Kensington and Chelsea, at 8 Hornton Street, is rated 4.3 out of 5 across 1,606 reviews on two platforms, including 187 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with property manager
Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.
1/5
TrustpilotPersistent harrassment
2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotAmeesha Florant - Hamptons Int
Ameesha Florant has been managing my property for only a few months, however, she has restored my faith in the human population. I am 250 miles form the property and having her on hand, being diligent and available, is a god send.
Thank you for leaving us a review, it is wonderful to hear how helpful Ameesha has been and we look forward to making her aware of your feedback.
5/5
GoogleAm a tenant at one of Hampton's managed properties. Their service has always been timely and courteous. Very much keep the customer at the heart of the service they provide. Amy Goldstein is the best. She is so accessible, so reassuring, so polite.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that you are having such a positive tenancy with us. It is particularly great to hear that you feel supported by Amy and her communication with you is to a high standard. We take great pride in our management services and look forward to sharing this feedback with the team. Thank you again!
5/5
TrustpilotSharon James is a fantastic Lettings…
Sharon James is a fantastic Lettings Agent. She dealt with an incredibly fast turn around on my property in Hampshire and has now let the same property twice. She goes above and beyond in her service and I could not recommend her nor Hamptons more. Thank you.
5/5
TrustpilotHamptons are absolute winners!
Joe and the team at Hamptons have been incredibly responsive and helpful. We moved into our flat in August and there have been a couple issues but Joe has always been on top of them and really responsive. This is our first flat in the UK and we had very little knowledge going in so their assistance has been amazing.
1/5
TrustpilotEndless spamming after just one viewing
I’ve booked one viewing with Hamptons and have been spammed ever since. I never signed up for their mailing list, and have repeatedyl unsubscribed but keep receiving their mails. I have even emailed them to request that they remove my details from their data base, and I’ve called, but I simply receive no response or actions. I will be reporting them as this is a GDPR violation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons is a friendly and helpful…
Hamptons is a friendly and helpful estate agency. I am renting an appartment from them. The post rental support and exceptional. Each time there is a problem with the place, it gets attended to super quickly. Especially Lucy is highly responsive and organises to get things done quickly and also double checks with me to ensure resolution.
5/5
TrustpilotA quick sale with a full offer
A quick sale with a full offer. Ella Smith was always available to talk over any questions and actioned any requests that I asked of her.Great service and a company I will definitely use in the future should the occasion arise.
5/5
TrustpilotHamptons professionalism
Rebecca has been an awesome property manager to communicate with. Eversince I moved into my property she's been very helpful interms of getting things sorted as quickly as possible and also being really nice about settling in! Overall she's been really helpful and communicative as well, which is not something thats easy to find nowadays in property management
1/5
TrustpilotNo hot water for 3 weeks!!
No hot water for 3 weeks!!The level of urgency in Hamptons is shambolic. We have been without hot water for 3 weeks now and seem to be no closer to a resolution.Hamptons only hire cheap contractors, who attend your property and leave within 2 minute as they have no clue what they are doing.The level of communication from Hamptons is arguably non existent. All we do is chase and chase and get nowhere.As long as the landlord get their rent paid, nothing else matters. Absolute shambles of a company.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
Google5/5 Sarah Parker, thank you for the efficient, quick and the friendly service. Well done!
Hi Gordon, we are delighted that you enlisted Hamptons Estate and Letting Agents Kensington and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleHad the experience of working with Koroush in a professional setting. Truly a great experience.
Thank you for taking the time to leave us a review Kambiz. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleBought and sold through Kourosh on multiple occasions. Phenomenal service and knowledge every single time.
Thank you for the great feedback Ahmed. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensington was exceptional. The team will be pleased to read your review!
5/5
GoogleAlways a pleasure dealing with Kourosh. Him and his Kensington team are fantastic every time
Thank you for taking the time to leave us a review Sarah. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotHamptons in Dulwich Village is an…
Hamptons in Dulwich Village is an absolutely outstanding agency. Not only have Mel and Callum been extraordinarily hardworking and energetic on our behalf but also very friendly and hugely supportive. Whenever we’ve turned to them for advice, it has been prompt and wise
5/5
TrustpilotFlat rental
I have used Hamptons to manage the rental of my flat for many years and have found them to be efficient, professional and friendly. I would absolutely recommend them
5/5
TrustpilotWe have been with Hampton for 10 years…
We have been with Hampton for 10 years and we have had very good relationship with them. Some ups and down,very few... but problems always resolved by them Our Present manager Mya Miller has been excellent,can recommend her.
5/5
TrustpilotI have been letting out my property…
I have been letting out my property with Hamptons using their fully managed service for the last 6 years. Mandy has been really helpful with any issues that have occured. I would recommend Hamptons to any landlords and tenants.
5/5
TrustpilotJacob Forster at Hamptons in Stratford-Upon-Avon…
Jacob Forster at Hamptons in Stratford-Upon-Avon was primarily instrumental in achieving a far better price for my property, far exceeding other Estate Agents. He kept me well informed along the process every step of the way. It was a pleasure doing business with him rather than the fraught experience it might have been after living in my property for almost 23 years.
1/5
TrustpilotHorrendous service
Horrendous service, avoid at all costs if possible!!! Rude staff who contact you on their terms but unreachable when it’s the other way around. I was v accommodating to the estate agent (Josh from the West Hampstead branch) when they were asking for when he could arrange viewings in the property I was moving out of however, one day I got ill and whatsapped him early morning saying unfortunately I was at home not well please cancel the viewings for that day - I appreciate this sounds inconvenient but it was unavoidable. I got no response and had to call the office late morning when extremely ill to explain to them. Whoever answered the phone was also rude saying how it was v last minute and signing down the phone - I explained I had messaged Josh earlier and had no response / I’m also very ill so least of my concerns. Two weeks later I had to have emergency surgery related to previous illness and whatsapped Josh to ask him if there were anymore viewings booked in as I would be at home recovering ….. once again ….. no reply, and only one tick so no idea if he’s blocked me. I assume the flat got taken quickly so luckily there were no viewings but his lack of communication was super inconvenient especially at a time I was unwell. Just unnecessary stress wondering if people are going to show up to the property and I’m bed ridden - even more annoying how he was very active and responsive, relentlessly pestering me when he wanted something from me but couldn’t be bothered to reply to me when I wanted something. Both encounters, Josh and the lady I spoke to in the office when I called, just so rude - v bad business practices made a stressful time in my life 10x worse would not recommend.
1/5
TrustpilotAn abomination of customer service…
An abomination of customer service during my tenancy. Our property manager, Victoria, was a psycho-maniac with procedurial methods, and withheld information regarding the processes used until once it was too late and we were liable to pay the bills. For instance, our electricity meter was not functioning, and upon notifying her, she took the liberty of immediately dispatching an electrician without warning us we were responsible for paying the astronomical bill for his 2 minute visit. The flat was left in very good condition, cleaned to a professional standard as requested in the contract. The only replaced piece of furniture was a damaged lamp which electrocuted my flatmate. I do not recommend signing a contract managed by this property.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotThey still haven’t returned my deposit
They still haven’t returned my deposit. Two and a half months after leaving a property! Communication was non existent for weeks. They’ve now come out of the woodwork recently and made a load of nonsense claims. I’ve asked them for proof, they have provided none. It’s a crime that these companies get away with wringing money out of tenants. And the way they do it is so blatant. They undermine, belittle and obfuscate with their communication. I looked after the property I rented, I had a cleaner come in every week and I stayed in touch with the repair man when there was a fault (the owner preferred this as they thought Hamptons were useless, they were right). I replaced the curtains with new plain curtains, as the ones the owner used were around 30 years old, thin, stained and they smelled bad, hamptons, charged me for leaving the new curtains, not hanging the old smelly curtains back up (I left them in a bag, I didn’t want to touch them let alone hang them up) and charged me another £90 for someone to supposedly take the new curtains out of the house (I suspect they’re still there). They also charged me for a broken kitchen unit, the back had fallen off, so I realised, when emptying the kitchen cupboards on moving out. This kitchen, again, was 30 - 40 years old, the units were rotting, I left the part on the kitchen bench for the repair man, kerching, another excuse for Hamptons to charge me. This company has no soul. Heartless, mindless, and useless at looking after houses and their inhabitants, just awful.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
2/5
TrustpilotUnhelpful and all round bad at their job
I rented a flat recently with Hamptons Tower Bridge and the property manager DEFINITELY didn't check the flat properly. I had to figure out lots of things myself - how appliances work, how the boiler works, etc. There are no manuals or basic instructions to let the tenants know basic things around the flat. My parents rent out a property in Battersea to tenants and they say it's standard that property managers should help "onboard" the tenants and leave them with manuals and things for appliances etc. What's worse - the shower drain was totally blocked. Kitchen light fixtures are not working. Fridge lamp is not working. Tumble dryer not working...all these things the property manager should have checked first. The agent harassed me before signing on to become a tenant even when I told her that I had caught Covid so I couldn't respond within 24 hours which she never mentioned that it had to be such a quick turnaround in deciding whether to rent the place or not. It feels like they reel you in so they can earn the commission from the landlord, but then ditch you once they've "sold" you the property. On top of this - I've notified them that I'm a single occupant and would therefore need them to also back me up to the Council that I'm eligible for single person discount. The rest of the tenants are moving in 3 months later. Despite the fact that they blatantly know this, they refuse to let the council know just because there are 3 tenants on the tenancy agreement - that level of rigidity and unhelpfulness is just second to none. I'm looking to buy my first property soon - I would definitely avoid buying through Hamptons.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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Tell us what you need and we'll put you in touch. Hamptons Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
