Trusted Agent profile · Kensington and Chelsea
★★★★★
1,605 reviews across 2 platforms
8 Hornton Street, Kensington, London, W8 4NW, Kensington and Chelsea, W8 4NW
Part of Hamptons, see every office.
Hamptons's office in Kensington and Chelsea, at 8 Hornton Street, is rated 4.3 out of 5 across 1,605 reviews on two platforms, including 187 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotOur Hamptons Property Manager April Keane …
Our Property Manager April Keane has been unfailingly helpful and efficient over the many years we have worked together.Her expertise in dealing with Contractors has been particularly appreciated.
1/5
TrustpilotHow Hamptons totally left us high and dry
we had arranged to move in to a new property with Hamptons, everything was going fine. the last minute the current tenants of the property we had hoped to move in to fell through, it happens. how ever at that point baring in mind we had signed the tenancy agreement, also considering we had given our notice on our current property. the landlord/ Hamptons should have been liable to sort us out accommodation in that situation. Hamptons came back with a statement saying, they had signed but not dated the contract and therefore were not obligated to help at all. this is the shadiest thing ive ever witnessed. during that phase, where you have given notice and signed new contract, its imperative you are protected by the tenancy contract for situations just like this. if you are going to do business with Hamptons, triple check everything. we had a week to find a new property, we ended up somewhere far less than ideal. I would sincerely recommend not doing business with Hamptons
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent service
We had been with Hamptons for more than 2 years and I would like to send my great appreciation for their exceptional service. Especially to Ms Harleigh Doherty who had been our property manager. She was always prompt with just about everything that we had concerned about. Had the property was not put on sale, we will definitely be staying and wouldn’t think of moving out. Thank you so much for all the help and outstanding service!
1/5
Trustpilotas u all know that some people are new…
as u all know that some people are new to uk so we are new to uk and we contact this agency for letting they used to show us a home and we submitted all the documents at the end they said that we will not give home to u and we deposited 600 pounds and we did not get the deposit back this is the worst experience we had with this agency and if any contacting this agency do not connect with them.
4/5
TrustpilotSandra McCrae
Sandra McCrae - leaving a tenancy is never easy but leaving one under harder stressful circumstances was made easier with the clear and courteous communication from Sandra. Sandra has been so helpful and so kind and I appreciate how much she did to help myself.
5/5
TrustpilotHamptons Property Managers
We have been renting through Hamptons since April 2022. Our property managers (we have had 3 during that time). Katie Tucker our first and Lucy Pickles our current, have always been helpful and responsive, with any issues been dealt with speedily and professionally. We are grateful for their continued communication and assistance. Lucy is a great asset to the company!
5/5
GoogleFrom the moment I expressed my interest in finding a suitable property in the area, everyone at Hamptons has been extremely helpful. Both Thaisa Cowin and Simon Horne made every effort to suggest and show me properties based on my preferences and needs. Moreover, Gentiana Krusha has assisted with every possible admin detail and ensured everything was done exactly as agreed. Overall, I had a very pleasant experience with the team at Hamptons Kensington and I recommend them without any reservation.
5/5
GoogleWe deal with different clients and they always expect a very good service from us and our partners. Hamptons Lettings Kensington is a very helpful estate agency which helps us to deliver AA customer service to our clients. They are very supportive and helpful. Elizabeth Charman and her team are accessible and good to deal with at all times, from the comparison market until the agreement is completed. They guide us with useful information about the market and make available when we need her assistance in finding the best tenants for our properties. As property Management Company we believe it is essential for running our business and as priority to achieve the satisfaction of our clients. Definitely we always consider Hamptons Kensington to introduce to our clients and help them throughout the letting process.
5/5
TrustpilotVery helpful!
Just moved into our new home and had some issues we needed help with. Emma Martin, Senior Property Manager, was very helpful, prompt and we were impressed with how quickly and efficiently Emma was able to help us get things sorted. Great and clear communication. Very grateful.
1/5
Trustpilotwe've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety.
TLDR: we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety. After reference check, and accepted offer, the landlords kept delaying signing the contract for over 3 weeks. The agent (Evelyn Aragundi) communicated to us that there are no reasons for the delay, and motivated the delay with very interesting arguments "so we have everything confirmed", "they are really relaxed personalities", "they're currently travelling,", "they're very busy people", "there's no reason for this as such, I mean it's not like they're unsure". After some very involved week, we've got an email from a manager (James White) of the agent saying that "date was a bit vague until a more conclusive timeframe was confirmed".That clearly demonstrated that agent lied to us, stating that "so we have everything confirmed" while it was not. We wont make an offer in the first place, if we knew that. Worst of all, during the process we've seen no intention to clearly comunicate situation to us, and no intention to find a solution that would work for both parties.
5/5
TrustpilotQuick resolution
Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.
5/5
GoogleWorked with William Sterning and Janny to rent my apartment due to work relocation. The process is very smooth and William is very organised and helpful. It took me less than a week from viewing to get my keys. Highly recommend William and Janny.
Thank you for leaving us a review. We take customer service very seriously and as a result it is wonderful to hear that the team had such a positive impact on your experience with us. It is particularly fantastic to hear that Jenny and William have ensured a smooth transaction for you. We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!
5/5
TrustpilotSamantha and the team are wonderful
Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!
1/5
TrustpilotAssumingly a "large" company but plays "dirty little" tricks wasting buyers and vendors time
We wish having seen the review titled "As untrustworthy as they come"The Canary Wharf office of Hamptons did the same to us. They confirmed in WRITTING the acceptance of our offer last Friday. We provided IDs and proof of funds on the same day that they were happy with. However, 1st thing on Monday morning they say the solicitors acting for the Vendors accepted another offer when Solicitors do not even work during the weekend. Worse still, the offer was put forward by the same office which is really odd as the property was marked SOLD on the portals already. So we echo the feedback below:As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time... Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. We even made the offer that they say the vendors would accept. Now they say someone offered much higher once THEY told the new buyer that some one else made an offer being accepted already hence the property is off the market. What Hamptons is playing here, is encouraging Gazumping which is bad for all parties. Not surprisingly some of their other transactions fell through thus, Vendors lose out on sales and time. Buyers and vendors wishing to work on fair market price should be wary of this dirty games as some one definitely gets hurt by wasting time and money unnecessarily.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotWe have been using Hamptons for 11 years
We have been using Hamptons for managing our rental property for 11 years. They are extremely professional especially our Property Manager Gemma Ward. Gemma is always prompt in dealing with Tenants issues on our behalf and keeps us updated on any works/repairs that are needed We feel we can relax about our property knowing it is in her capable hands
5/5
TrustpilotEllie Marsters is a Property Manager at…
Ellie Marsters is a Property Manager at Hamptons. She is in a league of her own, when it comes to responsiveness, taking accountability to get things done and being engaged with both the tenant and landlord. Having had some experience with other Property Managers in other companies, I would recommend anyone to seek out the services of Ellie at Hamptons.
5/5
GoogleMy mother (Mrs. Phavinee Nana) and I are customers of Olivia McSweeney of Hamptons Kensington branch. We are very impressed by her dedication and efficiency in helping us find a great flat. She is a very reliable and trustworthy senior lettings negotiator who look after the best interests of her clients. She is a very valuable human asset to Hamptons and deserves to be recognized by her supervisors. We highly recommend Olivia to potential clients looking for properties around Kensington. We have been very happy with her services. Best, Mrs. Phavinee and Ms. Ploycarat Nana
5/5
TrustpilotShort-term rental of property
Hamptons managed a 12-month rental of my property whilst I was abroad. From the first meeting with Andrew who visited my property intially, it was a pleasure dealing with them. They were clear, prompt to reply to questions and very helpful on the whole process which put my mind at rest - especially as I was not going to be in the country!The daily management with Minneaux and then Natalie could not have been better and nothing was too much trouble.I thank them for their professional attitude and helpful manner and would recommend their service without hesitation.
5/5
TrustpilotSo far, no complaints
We have been tenants in a flat managed by Hamptons and have been very happy with the service that they - Ellie Marsters in particular - have provided thus far. Ellie is very responsive, well-organized and professional. Worth saying that we have not gotten to the deposit withdrawal phase, which several reviews complain about. But, so far, so good.
1/5
TrustpilotTerrible
Sometimes beautiful flats or houses are in the hands of terrible agents; be careful! As tenants, they only come to you when they need you to do something. You can hardly contact any of them when you are looking for help.The renting agent ghosted after all documentation was done, leaving me a flat with much to fix. When moving out, they were supposed to contact me in advance for at least 24 hours, but most did not. They told me the people I hired for end-of-tenancy cleaning were not professionals (because I wasn't using one of their business partners) and had the inventory clerk go in before the cleaning was done; they allowed people to move around your items when they were doing the viewing.
5/5
TrustpilotProperty management by April Keane
Property management by April Keane, especially towards the end of the tenancy. April has been quick to respond to any queries (often picking up the telephone) and has been very helpful and efficient in resolving some important issues at my flat.
5/5
TrustpilotGrace is great
Grace is a great asset to Hamptons, she is always friendly, efficient & helpful. We are delighted to have her managing our property for us & she makes us feel that we are in safe hands with her.
5/5
TrustpilotFantastic service
Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended
5/5
TrustpilotGreat experience with property manager
Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.
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Tell us what you need and we'll put you in touch. Hamptons Kensington Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
