Dexters South Kensington reviews in Kensington and Chelsea

★★★★★ 4/5

Trustpilot

I lived in a Dexters new build (Ambrose…

I lived in a Dexters new build (Ambrose House) for about 18 months from 2022-2023. Although there were some promised amenities that weren't delivered (gym, Tesco express, etc), a lower score wouldn't reflect the service we received from two attentive members of the team who went above and beyond.I was particularly impressed by Petros when he came on board. I found him personable, responsive and helpful. He and Suzy, another fabulous associate, are great members of the Dexters team and every interaction with them was pleasant. Suzy provided clear and consistent phone and email support and advice during our moving out period and Petros was proactive in ensuring we received our deposit once the necessary checks were done on our apartment.

Oreoluwa · 7 December 2023

★★★★★ 5/5

Trustpilot

Where do I start?

Working with Kiera and the team at the Property Management department has been extremely smooth, The fast response and accurate measures taken by Kiera has helped us swiftly run alongside both Kiera and the team, The professionalism provided by Kiera is outstanding; as they say experience is key and thats what Kiera provides on every contact ! We have been working with Kiera just under a year and it is a pleasure working with Kiera and the team ! The property management team are very proactive with little, to no mistakes. Why choose another agency after reading this review? Stick to dexters thats all I can say.

Saem · 4 December 2023

★★★★★ 5/5

Trustpilot

Best in Class Property Management Services

I have been with Dexters for several years and what i really appreciate is that they go above and beyond. They really partner with customers to ensure the best outcome. Their entre team are amazing and take customer service to a whole new level. I would always recommend Dexters to any Landlord or tenant for efficient and best-in-class services. A personal thank you to Property Manager Marco Correia, for being an excellent solution oriented and very prompt manager.

Janet · 16 January 2024

★★★★★ 5/5

Trustpilot

Team Dexter's kudos!!

My experience with Dexters has been pleasant. Ever S nice Jada had taken over the management responsibilities of my property, all issues were being addressed with utmost care and promptly. She is on the ground the moment we raise an issue or concern in relation to property. She has taken the effort to personally visit and inspect the issue and bring it to a resolution in no matter of time. Thank you Jada for addressing our issues, especially making the effort to understand and sort the whole flooring repair in a matter of 5 days. You rock!!Cheers! - happy tenant

Chaitanya · 23 November 2023

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026

★★★★★ 5/5

Trustpilot

High quality property management

I have been a customer of Dexter's now for almost a year. I wanted to single out Donalina Gargrupe for excellent customer service in the day to day management of my account. - Payments are on time- Email communications are timely and well written- Work to address any issues flagged by my tenants have been timely and completed to a high quality at a decent priceIt is great to work with an agency who put as much care and attention into the day-to-day management as buying and selling properties. Thanks Donalina

100003788584045 · 21 November 2023

★★★★★ 5/5

Trustpilot

Great Property Manager

I rent a property that is managed by Stephanie Thame. She is a complete professional who returns my calls and emails in a very timely manner. When I have an issue with something in my flat Stephanie takes care of it immediately and I never have to make a second request. She is a superb property manager and a credit to both the landlord and Dexters.

Elaine · 12 October 2026

★★★★★ 5/5

Google

Ismail was incredibly professional, knowledgeable, and attentive throughout the entire process. He took the time to understand my needs and preferences, and he worked tirelessly to find the perfect home for me. His expertise in the real estate market was evident, and he provided valuable insights and advice that made the buying process smooth and stress-free. I highly recommend Ismail to anyone looking for a dedicated and trustworthy real estate agent.

Yuyang · 26 May 2024

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa was a tremendous, conscientious, and thorough resource for my wife and I as we settled into our flat managed by Dexters. The property was not in an ideal condition after the prior tenants' departure and required a lot of attention to bring things up to par. Jadasa masterfully managed the process, tactfully engaging both the owners and contractors to complete the various tasks in the most time efficient manner possible. Moving is always a gut wrenching experience but Jadasa helped ease many of the difficulties we encountered along the way. We are grateful for her help and vigilance and are hopeful Dexters recognizes her contributions to the company.

Thomas · 18 November 2023

★★★★★ 5/5

Google

All the staff were amazing especially Tiger,Connor,Thomas and Kristina all very Professional and very helpful. Thanks again 🙏 …

S · 16 February 2026

★★★★★ 5/5

Trustpilot

Petros Giorganios

Inspection with Petros went very smoothly. Much appreciated!!!

Areena · 12 May 2026

★★★★★ 5/5

Trustpilot

My name is Alex Mroue (Mroue…

My name is Alex Mroue (Mroue Maintenance LTD). I have been working with the North team for over a year now and I must say they are all amazing at what they do! The director, definitely knows how to motivate and support his team! The communication and listening skills are really good and they are always understanding. I really enjoy working with them and carrying out variety of different jobs! On that note, I would like to say that Paris Marshall is always willing to help us as a business and go the extra mile, he is certainly the person to go to if you are looking for a solution! Friendly, caring and always in a happy mood! Thank you all! Alex Mroue Mroue Maintenance LTD

Alex · 8 November 2023

★★★★★ 5/5

Trustpilot

Great property management team

My family and I have several properties rented out by Dexters for a number of years now. I also have properties with different management agents and can honestly say they have been one of the best. Special thanks to Natasha Benedik for all she has done for me over the years, and the rest of her team including Lydia Beesley, Rachel Sapurco and John Miller - very proactive in getting new tenants in, quick to reply to emails and help sort out flat maintenance. All in all, a great property management team and highly recommend them.

Tonia · 8 November 2023

★★★★★ 5/5

Trustpilot

Dexters - Chris McCandlish - Outstanding Property Manager

We live in Australia and Dexters have been our managing agents since 1999. Our principal contact in the firm changed to Chris McCandlish, the Head of Property Management and I have nothing but praise for his work on our behalf. So much so in fact that, only half jokingly, I told him that if he ever fancied a move 'down under', I'd definitely employ him. He's frank in his advice, active in finding the right solutions for you and rigorous in execution. Given the distance between us and the limitations imposed by the time difference, communication is all important. Chris has again set a very high bar, he's even called me a couple of times when its either been very early or very late in the UK. In summary, I can't recall a better property manager that I've dealt with, here or in the UK, in over 24 years. Chris is outstanding and I unreservedly recommend his services. If he ever left Dexter's I'd go with him.

David · 4 November 2023

★★★★★ 5/5

Trustpilot

A big thank you

I had a great experience with Dexters Estate Agents. I rented a property through them 2 years ago, Sonia DE Abreu letting manager provided me with an amazing services from first day she knew how to keep customer happy and satisfied with her great services and a lot of patience. Each time I have an issue she helps me with great service and always make me happy.She is Amazing. Thank you Sonia. I also would like to thank Claudia De Abreu , she is an amazing person, very helpful and friendly. she helped me a lot , she provided me with an excellent great services. She knows how to keep customer satisfied, she provided me with great customer services. Honestly, I highly recommend Dextors Estate Agents. They provide high quality services to their customers. Thank you very much Sonia and Claudia for the great services you provided me . I highly appreciated. Hanan

Hanan · 2 November 2023

★★★★★ 5/5

Google

Excellent service for the sale of my flat. This was a difficult transaction and Dexters persisted diligently until a buyer was found. They kept us informed throughtout the process in a transparent manner and would recommend their services.

Pradip · 11 September 2026

★★★★★ 5/5

Trustpilot

Christian Pengelly is the best ever

I am dealing with Dexters for 5 years now, and I was not happy with them like I am now because Christian Pengelly is the head of property management. He is the best property manager I have ever dealt with. He is keen to solve every problem/ concern in the quickest time he can. He even sends the required emails during the call which I explain the problem in it. If I have the choice, Christian is the manager who I hope deal with him always, not anyone else.

Sameh · 29 October 2023

★★★★★ 5/5

Trustpilot

Can't thank Myra enough...

I have had a great experience with Dexters as my property management company, but I want to give a special mention to my property management consultant, Myra Mettam. I have been letting my property for nearly 5 years, and Myra has been my continued support during the time at my flat. Myra is fast acting, efficient, empathetic and a total delight to liaise with. Every time I have had an issue at my property (and there have been many as it is an old building: faulty boiler, blocked toilet, shower not working etc). Myra has been on hand to find a very quick solution, she really is a magic maker and I couldn't ask for more from her. Myra also often exceeds my expectations with her quick turnaround times and she is an excellent communicator. The Dexter's leadership team should feel very lucky to have her!

Yvonne · 25 October 2023

★★★★★ 4/5

Trustpilot

Natasha and her team contributed to a positive experience

Overall positive experience of using Dexters. Natasha and her team have been very good in managing the property.I have deducted 1-star due to inconsistencies between letting teams - One office forced us (renters) to pay 1 months worth of early-termination fees on the contract despite the rent going up considerably. I understand this is well within their rights but with another office I (Landlord) was told that Dexters would waive the fees for my outgoing tenant who was leaving with 1 month left on the contract so felt slightly cheated!

Ben · 25 October 2023

★★★★★ 1/5

Google

I am now changing my review after 3 MONTHS of running after Dexters for our money back. If I could give -10 stars it still would not be enough to show the amount of unprofessionalism my husband and I are experiencing. As I said below, we were relocating from the US to the UK and trusted Dexters with our apartment search. Two weeks before our move, we were told that the landlord no longer wanted to rent to us. We paid a deposit on March 28, completed the Let Alliance process by April 4 (by the way at Dexters they make you pay for it so go to Foxton’s they don’t over there), and they received the funds of deposit, 1 month rent, and 3 months UPFRONT of paid rent on April 14. On April 26, so ONE MONTH after we had signed the lease and paid a deposit, they tell us that the landlord actually NEVER SIGNED OUR LEASE and now no longer wanted to rent to us !!!! The outrage!!! We were supposed to move to the UK on May 12 to start our new jobs, so you can imagine the insurmontable amount of stress we were experience. You’d think that they wouldn’t continue to lie, and show us (as they promised) apartments that are not even on the market so that we would get priority. As if. They were showing us apartments that had been on the market since February (mind you that they are still not rented!) and completely disregarded us when we asked them to step up the search. We went to Foxton’s and in less than a week, our new home was found. So here we are today; it’s July 6 and they’ve only partially refunded our money back (+we’re still missing the Let Alliance fees). They do not respond to our emails, so they have left me with no choice but to email them with legal representation as I am ready to sue them for the money they stole from us. Mind you, not only should they fully refund us, they should have paying for the 18 days we spent in a hotel as well as the amount of money we had to pay in furniture due to their incompetence. Save your time and money, go to Foxton’s. I’ve never had to write anything like this but I have reached my limits of playing nice. My husband and I are relocating from the US and to be honest we could have not found someone better than Rezarta from Dexters to help us with our search, appplication, Let Alliance, transferring funds. Rezarta was here for us through the whole process. She is so responsive, professional, and all around just a wonderful person to work with. I am so grateful for her and recommend her wholeheartedly!! THANK YOU!

Alice · 24 October 2023

★★★★★ 5/5

Google

Over the years I have purchased and sold a number properties but never until now have I considered the service provided by an agent to be deserving of recommendation. Manon Dechy at Dexters South Ken office is the exception that has me writing my first review. Purchasing a probate leasehold has thrown up many problems which the solicitors had to resolve but it was Manon who brought it all together. She supported her client vendor, the executors, while keeping me as purchaser informed of progress. She successfully organised a meeting of interested parties including the freeholder’s representative so that everyone received comfort as to the future of the property. Manon was always available to progress matters whenever they hit a difficulty. Her professionalism and expertise truncated what would otherwise have been a very lengthy process. My sincere thanks to her.

John · 24 October 2023

★★★★★ 5/5

Google

Manon is, quite simply, the very best. Her skill and tact facilitated the sale of my property at very turn. First, she tirelessly familiarized herself with every detail of the transaction and noted every particular. Second, she applied her knowledge and wide experience to secure the best possible results for me. Third, she kept me excellently informed each step of the way. Finally, she was patient in answering all my questions and performed her duties with discretion, tact, loyalty and personal warmth. She has earned my full trust and highest possible recommendation.

Ludmilla · 24 October 2023

★★★★★ 5/5

Google

Samuel Jahson was very nice and efficient with me and my partner and went above and beyond to help us searching for our apartment. I would like to highlight the fact that we were also based abroad during the search and I want to say that his effort was much appreciated and made this process much easier for us. He has been regularly messaging with relevant choices and always provided pictures and videos of the premises. We also made several virtual viewings when we could not be present in person and he was always available and proactive. Also great attitude. Thank you very much Samuel.

El · 24 October 2023

★★★★★ 5/5

Trustpilot

Brilliant team

Many thanks to Gaz, Alice and team for all their hard work and help with the sale of my property. Throughout all the many twists and turns they were there to move things along and Alice worked incredibly hard to make sure it was a success, going above and beyond while I was abroad. I couldn't have had better people handling it, I can't thank them enough. The whole team is brilliant and very responsive from start to finish - from marketing, to setting up multiple viewings very quickly, right through to the end. Very highly recommended.

Jennifer · 22 October 2023