Trusted Agent profile · Kensington and Chelsea
★★★★★
2,364 reviews across 2 platforms
3 Hogarth Place, London, SW5 0QT, Kensington and Chelsea, SW5 0QT
Dexters's office in Kensington and Chelsea, at 3 Hogarth Place, is rated 4.4 out of 5 across 2,364 reviews on two platforms, including 317 Google reviews rated 4.9.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and polite staff.
Dear Brijesh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotReliable and professional service
Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.
Dear Christiana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros is very polite and kind person
Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.
Dear Ryuta, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe are very satisfied with their service, especially with Mattie we had a very nice viewing and she is so supportive. Strongly recommend!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
4/5
TrustpilotExperience with dexters over the past 1.5 years
We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.
Dear Alvaro, Thank you for taking the time to leave a lovely review regarding Bryan. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotChloe was amazing!
Chloe was amazing!! Chloe understood what was happening quickly and sorted out the arrangement to have them fixed!!
Dear Oliver, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleFast and Professional Both Joshua and Dolin were very speedy in getting our property rented. Also many thanks to Angel and Saffron for their help and kindness in the beginning of the process.
Dear D Jones, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGeorge was professional, courteous and helpful during an initial consultation for our property search
Dear Hanna, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
1/5
TrustpilotVery unprofessional and rude attitude.
Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.
Dear Janis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service with helping me…Kieran Chaplin is a hero!
Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.
Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGeorge is really helpful and always there to help with anything
Dear William, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotPetros has been very responsive and…
Petros has been very responsive and helpful during this time of me settling down into my new accomodation. I am grateful for his help.
Dear Aayam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleLizzie Booker has been very responsive and helpful!
Dear Claire, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
3/5
TrustpilotI am a client of 2 Dexters branches
I am a client of 2 Dexters branches. One works very well because there is an individual who can take responsibility and get things done. 5 stars. At the other branch, I have no single contact and when I call the letting branch they say maintenance is not their responsibility (despite being the managers) and I am referred to the property management people (not sure where they are located ) but then still no single person takes responsibility. It can be a very trying experience finding someone who will actually do anything to help
Dear Andrew D, Thank you for providing further information so that I can locate you on our system. I am sorry to read your review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team.
5/5
TrustpilotDexters Property Management
Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.
Dear Deeti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe team have been diligent, supportive, and helped us through the process. Dolin and Josh were really helpful and I would recommend using Dexter's and this team.
Dear Andrew, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotWorking with dexters makes my working…
Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotClaire Gallagher- Doherty at Dexter's…
Claire Gallagher- Doherty at Dexter's is a property manager second to none. As well as providing an excellent service to me as a landlord, looking after my properties superbly, finding excellent tenants and responding swiftly and efficiently to any of my queries, she also goes the extra mile to look after my tenants too. In recent times, with the economic crisis affecting us all, she works tirelessly to ensure that both my tenants and I have the best service. I cannot recommend her highly enough.
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe needed to replace the tenants in our…
We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile
Dear Sylvia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI made the mistake of trusting Dexters…
I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.
Dear Tom C, I am sorry to read your 1* review comments. I have passed them to our Sales Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks to Donalina
I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun
Dear Jae, We appreciate you taking the time to leave a great review regarding your experience with Donalina, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotVery professional, great service
My recent experience with Dexters has been great thanks to Samantha Phillips who helped us with the tenant swap. Very professional, helpful and great communication. Thank you Samantha for your fantastic service!
Dear Sylwia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have to say Nadia was super amazing
I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful
Dear Gili, We really appreciate you taking the time to leave such lovely comments about Nadia. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Dexters team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNina Gallagher at Dexters did the sales…
Nina Gallagher at Dexters did the sales progressing on my sale and purchase and was excellent. I really felt she worked on my behalf. Nina was on the ball always courteous and polite and extremely efficient. She knows her stuff. Thank you Nina. I would recommend her highly.
Dear Barbara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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