Trusted Agent profile · Kensington and Chelsea
★★★★★
2,227 reviews across 3 platforms
45 Sloane Avenue, Chelsea, London, SW3 3DH, Kensington and Chelsea, SW3 3DH
Dexters's office in Kensington and Chelsea, at 45 Sloane Avenue, is rated 4.4 out of 5 across 2,227 reviews on three platforms, including 333 Google reviews rated 4.9.
333
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
1,892
Reviews on Trustpilot
Business-wide
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotDexters North and Petros Review
Dexters North Property Management Team and Petros in particular do a great job in helping out whenever there is an issue. They are responsive and empathetic to anything that may come up. Overall, a great experience.
Dear Daniel, Thank you for taking the time to leave a wonderful 5* Google review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you Petros!
I’ve lived in a property managed by Petros for a year now and he’s brilliant! He’s always on hand to solve any issues quickly and with minimal fuss.
Dear Siobhan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent customer service drom Donalina
I have had the pleasure of experiencing for the past year excellent customer service and communication from Donalina. She has been attentive, helpful, and went above and beyond to assist and respond to all my queries.
Dear Laura, Thank you for taking the time to leave a wonderful 5* Google review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Fabian who was exceptional in helping me find a rental property. His expertise, responsiveness, and understanding of my needs made the process efficient and enjoyable. Highly recommend.
Dear Thomas, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Experience!
We are so happy we just got our flat!! Daniel Scott from the City branch was just the best so helpful and so on it at all times. He got us that flat! Very happy with our experience :)
Dear Cecilia, Thank you for your kind comments regarding the team. We really appreciate you taking the time to leave a 5* review and wish you all the best in your new flat. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTerrible
Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.
Dear In Absentia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
GoogleHaving dealt with a fair amount of estate agents in the past, I must say that Dexters have surpassed my expectations. Promptness, courtesy and efficiency are some of the qualities that come to mind when I think of their Chelsea sales office. I would recommend them without hesitation.
Thank you for leaving a 5 star review. It’s great to hear that you have had a brilliant experience with our Chelsea and Belgravia office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBig thanks to Nina
Very grateful to Nina for helping me secure my property. It was a tough process with a few issues but she was a great communicator and found ways to workaround the setbacks. Big thank you!
Dear Amy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI would definitely recommend using Dexters as your estate agency. Very professional people, extremely proactive, polite and thorough. Special mention to the agent that helped me out during my search for a flat, Josh, who followed me during my procedures for renting my flat and was able to explain every step of the way and making me trust this agency. Would recommend 100%
Dear Hedi, Thank you for taking the time to write a review about the great service you received from our Chelsea Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotKeep it up Dexters
Great experience so far with Dexters. Timely responses with issues/advice. Excellent and efficient customer service by Olivier, Senior Property Manager. Director, Mary Ann found to be very professional, helpful and understanding. Keep it up Dexters!Thank you
Dear Yve, Thank you for taking the time to leave a lovely review regarding Olivier and Mary Ann. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Tenancy Renewals
I am a landlord who has been liaising with Rebecca at Dexters Admin regarding Tenancy Renewals and she is a total professional at her job. Faultless!
Dear Sareen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
GooglePercy and Eugenie at Dexters Chelsea have been absolutely amazing from start to finish: professional, experienced, realistic and a total pleasure to deal with. They managed to secure a quick sale for us at these very challenging times with a purchase price that exceeded expectations. They come highly recommended and we would not hesitate to use them again.PositiveResponsiveness, Professionalism
Dear Deborah, We greatly appreciate you putting aside the time to submit a review about our Chelsea Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotAttentive staff members
Attentive staff members, accommodating to our work schedules, supportive in seeing problems are dealt with swiftly and accordingly, very prompt responses to emails and phone calls
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThanks Graziana!
First time we’re with Dexters and all the credits go to Graziana who’s so knowledgable and experienced, professional and yet friendly. She’s helped us with some valuable maintenance advice that saved us money and time!
Dear Stefania, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHad to call them 10 times and still was…
Had to call them 10 times and still was unable to get information on the contract extension. They hang up the phone with all sorts of excuses. They were absolutely unprofessional when I moved in, asking for rent payment 1 year in advance. Worst agency I ever had to deal with. Never again.
Dear Mike, I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had a great experience with Percy Bodington - he was able to secure a dream apartment in a very short time frame and helped liaise and negotiate super quickly and effectively. Highly professional, friendly and efficient! The best apartment search experience one could wish for and definitely a highly recommended agent and agency.PositiveResponsiveness, Professionalism
Dear Anna. Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotGreat communication
Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.
Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotElle and Elli @ Dexters were amazing to…
Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time
Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat support from Graziana
We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!
Dear Lucia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotWater Pressure resolved
Olivier really took it upon himself to take ownership of the situation with our ongoing water pressure issue and owned it, ensuring it was carried through to completion!
Dear Paul, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma, Customer Relations Team
5/5
GoogleAs a first time home buyer, I can't imagine going through this process without Percy & his team. Not only did they find the dream home for me in Chelsea, they were also very supportive / reliable throughout the whole process. Thank you for everything!
Dear XXX, Thank you for your great 5 star review, and mentioning your experience with Percy in our Cheslea & Belgravia office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood end-to-end experience
Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.
Dear Sandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service. My agent was George Gibbs, and I strongly recommend this person. He is an agent who really listen your request and try to do all his best for you.
Dear Олександр, Thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotThis was the worst experience I have…
This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.
Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Chelsea hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
