Trusted Agent profile · Kensington and Chelsea

Dexters Chelsea reviews in Kensington and Chelsea

4.4

★★★★★ Great

2,227 reviews across 3 platforms

45 Sloane Avenue, Chelsea, London, SW3 3DH, Kensington and Chelsea, SW3 3DH

Dexters's office in Kensington and Chelsea, at 45 Sloane Avenue, is rated 4.4 out of 5 across 2,227 reviews on three platforms, including 333 Google reviews rated 4.9.

Google logo

4.9 / 5

333

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,892

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great company experience

Dexters have helped me through the entirety of my property experience. I recently had the pleasure of speaking to Bryan, and he was very eager to help and understand my questions, as well as give quick solutions. Really a great company with great people.

Cathy · 24 October 2023

Agent replied · 22 December 2024

Dear Cathy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good experience especially with Petros

Dexters North Property Management Team has made the process of viewing the property and rental very seamless. To highlight, Petros Giorganios has always given the most excellent service. Always easy to ask for help and he makes renting with Dexters a very comfortable journey.

Aaina · 18 October 2023

Agent replied · 22 December 2024

Dear Aaina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We enquired with Tamara in the Chelsea office about a nearby house, and the whole process was pretty seamless, and very fast. The friendliness and helpfulness stood out, and I would definitely recommend. The only thing that I would suggest for Dexters is to stop doing phone payments! Online feels much safer - I don't think I've made a phone payment elsewhere in the last 10 years.

Simon · 12 January 2021

Agent replied · 11 January 2025

Dear Simon, Thank you for taking the time in providing such lovely comments about Tamara in our Chelsea office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Trustpilot

Dexters has gone above and beyond!

Dexters has gone above and beyond to be responsive to my needs, even during their off hours. All of their team have had the skill to address any maintenance needs that have arisen. I particularly appreciate the courtesy they extend and the professionalism.

M · 10 November 2023

Agent replied · 22 December 2024

Dear M. Estella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

The process was a bit disorganised but…

The process was a bit disorganised but we had a good experience with a few of the agents, inc Dennisha and Petros, who were very helpful and proactive.

Customer · 2 September 2024

Agent replied · 22 December 2024

Thank you for taking the time to leave a lovely review regarding Dennisha and Petros. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent personnel

Natasha Bedenik covered my account for the 8 years i required management services, and she was fantastic. Extremely responsive, efficient and helpful, she is a credit to the company and all you could ask for in an agent.

Fat · 1 March 2024

Agent replied · 22 December 2024

Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great experience

I’ve had a great experience so far with Dexters. They manage 1 property for me, under the guide of Christian Pengelly. He’s been terrific, especially with solving certain issues cropping up. He is also very skilled when dealing with people on all sides!

LvL · 9 November 2023

Agent replied · 22 December 2024

Dear LVL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Really appreciated the helpfulness of Hannah from this branch today. I needed to see a range of properties, and she took a lot of care and time to go out of her way to be helpful, and we saw a number of very good options. Professional, and recommended if you need help with property buying.

Ask · 12 November 2022

Agent replied · 11 November 2024

Dear Ask, Thank you for your great 5 star review, and mentioning your experience with Hannah in our Chelsea and Belgravia office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My son and I have been delighted with the knowledge and prompt attention given to us by Jemima in purchasing a property. She has gone beyond what we expected to ensure the purchase proceeds as smoothly as possible.

Paul · 27 February 2024

Agent replied · 24 October 2024

Dear Paul, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jemima. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thank you Luigi

Once I approached the agent who was in charge of the property I used to live for the last three years. He did whatever was possible to meet my requirements and get them done.

Ramin · 16 May 2024

Agent replied · 22 December 2024

Dear Ramin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

Fantastic experience with Hannah. Provided a one stop shop property search solution, overview of process and timeframe. Last minute viewing arranged in seconds. Greatly looking forward to continuing working together.

Mauro · 26 July 2024

Agent replied · 24 October 2024

Dear Mauro, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Regarding Andy purchasing Howsy

Regarding Andy purchasing Howsy, are you also taking over their debts? we are getting no where with Howsy who still owe us money, I guess as Calum doesnt care anymore as he is no longer CEO merely an employee, please feel free to contact me to discuss everything, thank you (please see corresponding review for context on Howsy review page)

Zeus · 30 March 2022

Agent replied · 22 December 2024

Dear Zeus, we are disappointed to read your 1 star review. I am aware our Director, Colin, has been trying to get in contact with you regarding this matter. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks to Rudy for all his help

Thanks to Rudy for all his help! Would highly recommend to anyone looking to buy!

Michael · 8 October 2021

Agent replied · 22 December 2024

Dear Michael, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Professional and helpful

Alistair MacLean was really proactive in making sure that everything was kept on track to achieve an exchange and completion within the relevant parties desired timescales.

Jane · 26 September 2024

Agent replied · 22 December 2024

Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Highly Recommended

All people working at Dexters are very helpful, prompt and efficient in what they do. Always there, with solutions and answers. I would highly recommend Dexters.

Lia · 25 September 2024

Agent replied · 22 December 2024

Dear Lia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

1/5

Trustpilot

Poorly managed and unprofessional

Mostly, it's a poorly run operation. It takes weeks and weeks to get your deposit back after leaving the flat. They mishandle your rent. The agents schedule flat viewings without first consulting you. Just largely an unprofessional service, which -- given the high fees they charge both tenants and landlords -- should not be the case.

James · 12 September 2022

Agent replied · 22 December 2024

Dear James, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Hannah has given us an outstanding service , she has been incredible, she has worked so hard to help us sell our property. She has been amazing and we finally got a buyer thanks to her perseverance. Dexters should be proud of her.

Libby · 25 October 2023

Agent replied · 24 October 2024

Dear Libby, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Had a great experience with Dexters and working with Percy to view some properties. He was very profession, friendly, promptly replied to all my email inquiries and questions, and he was able to help me reserve some viewings online from the States. Thanks!

NICHOLAS · 25 October 2023

Agent replied · 24 October 2024

Dear Nicholas, We really appreciate you taking the time to leave such lovely comments about Percy. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Chelsea & Belgravia team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Laurent has been doing a great job she…

Laurent has been doing a great job she is Kind and professional

Pamini · 9 March 2022

Agent replied · 22 December 2024

Dear Pamini, Thank you for leaving a lovely 5 star review regarding Laure. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Professional and knowledgeable agents.

With Shayan Waziri back at the helm it’s once again a pleasure to deal with this company. Personable and knowledgeable staff of both the industry and local area means that you are in safe hands for a stress free time both as tenant and landlord. Highly recommended.

Selina · 10 July 2023

Agent replied · 22 December 2024

Dear Selina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Having a great experience with Bushra…

Having a great experience with Bushra working in Dexter, she is easy to communicate and comes back fast with current updates!! I am happy to deal with her!!😊

Samina · 20 August 2024

Agent replied · 22 December 2024

Dear Samina, Thank you for leaving a wonderful 4* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thank you Bailey

Bailey S. - thank you for sorting out the couple of issues we had. Great service! ..and you kept us informed through out, and we’re happy with the resolution. We also appreciate you stepping in on this one.

Jonathon · 9 February 2024

Agent replied · 22 December 2024

Dear Jonathon, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent service

I have used dexters for rental with my last two properties. The team have been amazing. The process is made so simple and I can go to them with any issues with the rental and staff are always happy to help. Would Deffo recommend.

Chris · 19 September 2023

Agent replied · 22 December 2024

Dear Chris, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We had the best experience with…

We had the best experience with Dexters, would 100% recommend.We were managed by Vicky B and she was just amazing! Helped us through every step and constantly communicated with us. The whole team seems to be very knowledgeable and work well together.Thank you.

Alice · 13 October 2023

Agent replied · 22 December 2024

Dear Alice, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

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