Trusted Agent profile · Kensington and Chelsea

Dexters Chelsea reviews in Kensington and Chelsea

4.4

★★★★★ Great

2,227 reviews across 3 platforms

45 Sloane Avenue, Chelsea, London, SW3 3DH, Kensington and Chelsea, SW3 3DH

Dexters's office in Kensington and Chelsea, at 45 Sloane Avenue, is rated 4.4 out of 5 across 2,227 reviews on three platforms, including 333 Google reviews rated 4.9.

Google logo

4.9 / 5

333

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,892

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.

5/5

Google

My husband and I have been working with Hannah to find our new flat. She's fantastic to work with, friendly, kind, professional, and always timely. She consistently answered our questions with great care and provided detailed explanations. She made the process much more enjoyable and personable than any other experience we've had. Thank you, Hannah.

Soukaïna · 28 January 2024

Agent replied · 24 October 2024

Dear Soukaina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from Hannah. Kind regards, Asma, Customer Relations Team

5/5

Google

Such devotion and professionalism can only be rated as 5 stars. I was very pleased with my experience with Dexters. Special thanks to Eugenie who provided a high level of professionalism, friendliness and efficiency all the way. Highly recommended.

Omar · 26 October 2018

Agent replied · 24 October 2024

Dear Omar, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chelsea Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team

5/5

Trustpilot

Nice business to work with

Nice business to work with. Natasha has been very helpful.

Paul · 25 October 2023

Agent replied · 22 December 2024

Dear Paul, Thank you for taking the time to leave a wonderful 5* review. Natasha will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Bunch of aggressive cowboys

Bunch of cowboys. Aggressive agents, lied about school catchment area to show us properties we didn’t want to see. Other agent didn’t want to show us properties until our house was on the market. They force sellers and buyers to use their solicitor service which in our case resulted in a dispute and had to find another solicitor half way through. They are sleazy as hell.

Phil · 13 March 2023

Agent replied · 22 December 2024

Dear Phil,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very helpful response from Huseyin Tas…

Very helpful response from Huseyin Tas in regards to a problem we had. Clear and prompt communication giving peace of mind. Thank you so much.

Charlotte · 16 March 2026

1/5

Trustpilot

Avoid

We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.

Betty · 17 November 2022

Agent replied · 22 December 2024

Dear Sir/Madam, we are concerned to read your comments and are very keen to look into this . If you could email me to advise which office you have been dealing with, we can take this up with them. Kind regards asmachughtai@customerrelationsteam.co.uk

5/5

Trustpilot

The entire team at Dexters Acton have…

The entire team at Dexters Acton have been wonderful. Incredibly attentive and professional. Its a pleasure as a landlord to work with them. Furthermore, the property management team totally lifts a huge weight of my shoulders as they run my properties seamlessly and are always on hand to help. Really a 10/10 experience from the whole team!

Cyrus · 10 November 2023

Agent replied · 22 December 2024

Dear Cyrus, Thank you for taking the time to leave a wonderful 5* Google review. Our Acton office will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My girlfriend and I have been looking for a flat and have gone though many agencies, but dexters and more importantly Hugh where by far the most effective at helping us find what types of flats we want to live in. With such difficult economic times we sadly haven’t been able to take anything just yet but will only use Hugh for the future in finding our new home. Would truly recommend to everyone!!!PositiveResponsiveness, Quality, Professionalism, Value

Thomas · 25 October 2021

Agent replied · 24 October 2024

Dear Thomas, Thank you for your kind words regarding our Chelsea office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Very solid management service .Tenancy…

Very solid management service .Tenancy Renewals, compliance & an ability to help solve difficult issues Particularly helpful is Claire Gallagher-Doherty who heads the Management team is super efficient & helpful. I send her a request and she responds very quickly. She adopts a tough pro-active approach to tenancy issues such as rent arrears & serving notices efficiently.

Kate · 8 November 2023

Agent replied · 22 December 2024

Dear Kate, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

"Exceptional Service and Care: A Review of Dexters with Daragh Power"

I’ve had an exceptional experience with Dexters. Daragh Power, from the management team, exceeded my expectations. Dealing with a challenging tenant who went MIA, Daragh swiftly resolved all issues and even secured compensation on my deposit, which was unexpected. His genuine concern for his clients’ needs truly stood out.

Jehan · 27 April 2024

Agent replied · 22 December 2024

Dear Jehan, Thank you for taking the time to leave a lovely review regarding Daragh. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Donalina provides a great service

Donalina is very efficient and prompt. Happy with Dexters service.

Rina · 11 October 2023

Agent replied · 22 December 2024

Dear Rina, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent customer service

I had the pleasure of dealing with Dexters North Property Management Team and more specifically with Petros Giorganios who provided excellent customer service. Petros has helped me a few times in the past year and has always been excellent in dealing with any potential issues that my property had, being always pro active and finding the best solutions.

G · 9 October 2023

Agent replied · 22 December 2024

Dear G. Giamaloglou, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We dealt with Alister Maclean on a sale…

We dealt with Alister Maclean on a sale transaction, he was friendly, professional and very efficient and we would highly recommend Alister.

Rachel · 20 September 2022

Agent replied · 22 December 2024

Dear Rachel, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

I had the most horrendous experience…

I had the most horrendous experience ever with dexters old Brompton road office. Particularly with the unprofessional and useless director called Eleanor. She constantly lied to me about the amount of viewings and whether the keys were actually working. Please do not use the service of this agency. It was disorganised and terrible. I had to leave them after 3 weeks where they wasted my time. I will never use these people again.

Simone · 10 May 2022

Agent replied · 22 December 2024

Dear Simone, Thank you for your feedback. I am sorry to hear what you have experienced. I have forwarded your comment on to our Area Director for them to review with the team. Kind regards, Asma Chughati, Customer Relations Team

5/5

Trustpilot

It was an absolute pleasure working…

It was an absolute pleasure working with Alistair once again and he is very reliable and easy to communicate with. Always very patient and helpful. He helped our client on their purchase of 7 York Way which was exchanged today.

Amila · 26 September 2024

Agent replied · 22 December 2024

Dear Amila, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Google

We were on a rush to find a place in the area and luckily we met Ellie Bowers from Dexters. The current market is quite complicated and she was extremely helpful and quick to guide us to get our current place, very diligent with everything, always answering queries right away and keeping the communication line open. I totally recommend this branch and Ellie B. based in my great experience.

Javier · 25 October 2022

Agent replied · 24 October 2024

Dear Javier, It’s great to hear that you have had a brilliant experience with our Chelsea & Belgravia office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I recently acquired a property through Dexters Chelsea. Percy Lendrum was my agent and was very proactive with all my needs, was very impressed and he made the transaction run as smoothly as possible. Will certainly use in the future

Hugo · 26 October 2016

Agent replied · 24 October 2024

Dear Mr Empson, Thank you for your review. We look forward to assisting you in the future and would like to take this opportunity to wish you the very best. Kind regards, Anna Devey Customer Relations Administrator

5/5

Trustpilot

OUR BEST :)

OUR BEST :)Senior property manager JADASA ANDJADIUMI has truly made a difference with her assistance in addressing the shortcomings in our home. Through dedication and professionalism, she has created a warm and inviting atmosphere. We appreciate her attention to detail and solution-oriented approach in helping us with every aspect of our home."

Mahmut · 16 February 2024

Agent replied · 22 December 2024

Dear Mahmut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Friendly team

Konrad is friendly and has been very helpful and accommodating in our property hunt

Andrea · 13 June 2023

Agent replied · 22 December 2024

Dear Andrea, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Mia has been so helpful and responsive…

Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.

Fleur · 9 March 2022

Agent replied · 22 December 2024

Dear Fleur, Thank you for your review, and mentioning your experience with Mia. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent property management team

I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.

Rebecca · 23 October 2023

Agent replied · 22 December 2024

Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

A friendly and dedicated team who work…

A friendly and dedicated team who work hard together to provide an excellent, highly professional service that delivers a successful completion. Alistair, Jenny, Nick and Carlo were great, always readily and cheerfully available throughout the process, smoothing the way. We are delighted with every aspect of the service received and highly recommend Dexters.

Glyn · 17 October 2022

1/5

Trustpilot

The worst letting and property…

The worst letting and property management company ever!! They do not care about the tenants, only the landlord. As long as the landlord gets a good offer, they won’t bother helping with issues in the property. And they trick you with adding stuff to your contract after you’ve signed and paid deposit / rent so you are left with no choice but accept whatever they add into the contract.

Alex · 13 October 2022

Agent replied · 22 December 2024

Dear Alex, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good Property Management

Good Property Management- Louis Preston is great.

Nicola · 6 December 2023

Agent replied · 22 December 2024

Dear Nicola, Thank you for taking the time to leave a wonderful 5* review. Louis will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

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