Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat services & very helpful staff
Great experience! Bradley Jenkins helped me find my new flat and took care of everything from viewings, through referencing, all the way to signing the contract. He’s been very helpful, patient and flexible throughout the whole process and went out of his way to promptly respond to my queries.
Zuzana · 8 November 2022
Agent replied · 22 October 2024
Hi Zuzana, thank you for your kind words and feedback, Bradley will be thrilled to hear this. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotChestertons UK
Super easy to deal with and always quick to respond. Michell Vasquez, my property manager, is especially great, she really makes sure I’m taken care of. Couldn’t be happier!
Jamal · 26 July 2025
★★★★★ 5/5
TrustpilotHighly recommend professional services
Fiona recently assisted me with a change of sharers . Her service was extremely professional with the complete transaction and would highly recommend. We really appreciated your time and efforts.
Rodney · 2 April 2024
Agent replied · 22 October 2024
Hi Rodney, thank you for taking the time to leave a review. We're happy to hear that Fiona provided a professional service and that everything went smoothly. Should you need anything further, please do get in touch.
★★★★★ 5/5
TrustpilotStephanie Langton
Stephanie Langton, our property manager at Chestertons, has been consistently professional, knowledgeable, responsive, and helpful. We appreciate how she communicates any problems in the property and coordinates the solutions. We look forward to continuing to work with her in the future.
Adriana · 28 February 2025
★★★★★ 5/5
Trustpilotgood!
Had a great experience with Preya in property management - sad to see her move onto another area of the business, as she was always so helpful and friendly.
Caroline · 13 April 2024
Agent replied · 22 October 2024
Hi Caroline, thank you for your kinds words about Preya. We'll make sure to pass your feedback on to her and should you need anything else, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!
Cyrus · 13 April 2024
Agent replied · 10 February 2025
Dear Cyrus,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
TrustpilotVery good experience with Chestertons
Very good experience with Chestertons, especially with Mr Ravi Vasantha-Raja. He’s very helpful and considerate when it comes to finding a property both within my budget and of good quality. I really appreciated the fact that he always responded quickly and never felt bothered explaining things to me.
Linda · 17 November 2022
Agent replied · 22 October 2024
Thank you so much for your feedback Linda, Ravi will be delighted to hear this! Should you need any further assistance, please do not hesitate to get in touch. Have a great weekend!
★★★★★ 5/5
TrustpilotMichell Vasquez - Property Manager
Michell Vasquez (Property Mgr at Chestertons) has done a great job managing my flat. She is very responsive and has liaised effectively with my tenants to resolve a number of unforeseeable maintenance issues that have happened in the last 6 months.
Steph · 24 February 2025
★★★★★ 5/5
TrustpilotGood experience as tenants
We have a very good experience with our property manager Xiaoyi. No query left unanswered and all are dealt in a timely manner.
B- · 29 July 2024
Agent replied · 22 October 2024
Hi B, thank you taking the time to write a great review. We are so glad Xiaoyi left no query unanswered and dealt with everything in a timely manner. We appreciate the support.
★★★★★ 5/5
TrustpilotSpecial thank you to Ed Rice at Chestertons, Barnes…
Special thank you to Ed Rice at Barnes branch. He found us a gem in Barnes and negotiated great price. Throughout the process he was very helpful and went extra mile to secure the deal. True professional. As a real estate professional with over 16 years of experience in the field I can highly recommend Ed. Well done!
Pawel · 14 June 2021
Agent replied · 22 October 2024
Thank you for the five star review! Your kind words have been shared with Ed!
★★★★★ 5/5
TrustpilotSelling our flat
It was a pleasure to work with the team at Chestertons Kew while selling our flat. Lizzy, Natasha, Daniel and Chloe are friendly and professional and were responsive to our needs throughout the process. They found us a great buyer and helped to steer us through the ups and downs of moving home. Thank you very much!
Richard · 18 August 2021
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 5/5
GoogleJessica did an amazing job helping me to find a short let property during a short timeframe. She was very friendly, helpful, professional and reliable during the whole process. I would highly recommend Chestertons Notting Hill team!
Elna · 11 October 2023
Agent replied · 22 October 2024
Hi Elna,
Thank you for taking the time to leave this review. It's fantastic to hear how Jessica was able to help you find a short-let property so efficiently and professionally! We wish you all the best in your new home, and please do get in touch if you need anything else.
★★★★★ 5/5
TrustpilotExcellent customer service
Thanks to agent Nishaad Ali Marla my experience of service from Chesterton agency is the best. I really feel very grateful for his professionalism, kindness, availability and honesty to answer all the doubts and questions that one may have in the process of finding a property. Excellent service. Thank you very much!
Carolina · 23 May 2022
Agent replied · 22 October 2024
Thank you for sharing! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotGreat experience with Chestertons South West lettings
We recently rented an apartment with Chestertons. Our experience with Heather Phillip-St Louis has been very satisfactory. She answered all our questions, helped us during the process and was always extremely respectful. I highly recommend her, she is a great professional.
Raquel · 15 August 2021
★★★★★ 5/5
TrustpilotThank you Stav
Hi Stav,Thank you so much for all of your help! We are so grateful for all of the hard work you've done to find our home & also the smooth process after that. We are grateful to have you as our point of contact and couldn't be happier with the way everything worked out.
Amruta · 9 February 2022
Agent replied · 22 October 2024
Thank you for sharing your experience! We are so pleased to hear.
★★★★★ 5/5
TrustpilotFiona Davidson really came through
Fiona Davidson really came through on a tricky renewal. Always hard working and responsive, I can't thank her enough for sorting all out seamlessly.
Lisa · 5 July 2024
Agent replied · 22 October 2024
Hi Lisa, we really appreciate you taking the time to leave a review for Fiona and happy to hear that everything went smoothly. Wishing you all the best!
★★★★★ 1/5
GoogleProvided false information about the property.
I had to find a replacement tenant but they claimed agent fees for leaving a tenancy early for each remaining month which is illegal!
Sean · 12 March 2024
Agent replied · 22 October 2024
Hi Sean, we're sorry to see you have left this rating. We have been in touch with our Notting Hill team and unfortunately they do not recognise your name or situation described. If you could email us at social@chestertons.co.uk with some more details, we will be more than happy to follow up on this for you.
★★★★★ 4/5
TrustpilotFantastic service
Fantastic service. Amanda at the Chesterton team was so quick and helpful with our tenancy process, on hand to help resolve any issues and get the process done as smoothly as possible.
Katie · 29 January 2024
Agent replied · 22 October 2024
Hi Katie, thanks for taking the time to leave a review. We're happy to hear that Amanda and the rest of the team made your tenancy process an easy one. Wishing you all the best for 2024!
★★★★★ 5/5
TrustpilotConsistently Reliable.
I have always found the Chesterton team, be it letting, management or sales, to be extremely helpful and professional. I have used them for over 20 years and very happy to recommend them to anyone that asks my opinion.. best Charles
Charles · 19 June 2023
Agent replied · 22 October 2024
Hi Charles, this is amazing to hear! Thank you for sharing your experience with us, we'll be sure to let the relevant teams know. Should you need anything further, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
GoogleJust wanted to say a huge thank you to Daniel Sie for all his assistance and hard work throughout the letting process. He was professional, respectful and an incredible help. Thanks Daniel!
Carlin · 23 October 2022
★★★★★ 5/5
TrustpilotExcellent service from Juliette.
Had a great experience with Juliette who was always available to help and assist in any way she could! Great experience throughout!
Gianni · 4 August 2024
Agent replied · 22 October 2024
Thanks so much for the review!
★★★★★ 5/5
TrustpilotGreat viewing
Went on a viewing recently with a young man called Ollie. Very professional and felt extremely taken care of. Wouldn’t hesitate to book again.
Annabel · 28 June 2024
Agent replied · 22 October 2024
Hi Annabel.Thank you for the great review and sharing your experience with Ollie. We are so glad he was professional and took care of you.Thank you for the support and should you require any further assistance, we will be happy to help.Best WishesChestertons
★★★★★ 5/5
TrustpilotContacted Juliette for a flat viewing…
Contacted Juliette for a flat viewing and she was really helpful. Very responsive and made herself available quite quickly. Pretty smooth operation
David · 1 August 2024
Agent replied · 22 October 2024
Thank you
★★★★★ 5/5
TrustpilotGood phone support
I got a very clear solution to my problem and immediate support to get it fixed when I contacted my phone the agents.
Marta · 15 July 2024
Agent replied · 22 October 2024
Hi Marta, thank you for sharing your experience with our team. We're happy to read that everything was resolved efficiently. If you need any further assistance, please let us know.
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