Trusted Agent profile · Kensington and Chelsea
★★★★★
2,488 reviews across 2 platforms
30 Ledbury Road, Notting Hill, W11 2AB, Kensington and Chelsea, W11 2AB
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 30 Ledbury Road, is rated 4.5 out of 5 across 2,488 reviews on two platforms, including 187 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotI would like to thank Stephanie Russo…
I would like to thank Stephanie Russo for very personalized, customized approach, 24/7 availability and professionalism.
HI Vladimir, thank you for great review and kind words. We are so glad Stephanie was professional and provided a personalised service. Should you need anything further, we will be happy to help.
5/5
TrustpilotSuzan has been so helpful
Suzan has been so helpful! She’s answered all my questions/queries quickly and in a way that’s easy to understand. This has made our move in process run smoothly. Would definitely recommend :)
Bobbie,Thank you for your 5* review of the recent service you received from our James Pendleton Move In Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotWonderful to deal with
This is the 3rd time I have used Chestertons to find a rental property. They are absolutely wonderful and really listen to what you need and are looking for. Jessica Wilson in the Barnes office was a joy to deal with- she found the perfect property and made sure we secured it. The whole process was as stress free and easy as it could be. She even met us early one morning to pick up the keys before the office was open. She is a pleasure to deal with and I highly recommend this office.
Hi Gaby, congratulations on your latest move! We're absolutely thrilled to hear you've chosen Chestertons multiple times to help you find a rental property and that Jessica made the process easy for you. Should your circumstances change in the future, you know where we are. Best wishes!
5/5
TrustpilotThe Chestertons team did a fantastic…
The Chestertons team did a fantastic job advising us through the sale of our flat. Since the first visit, Sabatino provided insightful advice regarding valuation and believed in the potential of the property. Alasdair and the sales team worked tirelessly to find potential buyers and we ended up receiving multiple offers on the property. We achieved completion last month and couldn’t recommend them highly enough.
Hi Zaira, thank you for taking the time to leave a review and congratulations on the sale of your property. It's great to know the team's knowledge, advice and hard work led to multiple offers and a successful completion. Should you need anything else in the future, please do let us know. Best wishes!
5/5
TrustpilotI had the pleasure of using Tamara…
I had the pleasure of using Tamara Price at Chestertons South West lettings. Tamara was really efficient at sending across the offer form to us so we could put in our offer ASAP. Tamara was friendly and Informative over the phone and answered all of my questions. Thank you Tamara!
Tamara sends her best wishes, and thanks you for taking the time to post a review.
5/5
TrustpilotVery Good 😊
Suzan Salih was a pleasure to work with and made the transition into our new flat seamless. The communication was excellent!
Dear Bella,Thank you for your 5* review of the recent service you received from our James Pendleton move in department We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotChestertons South West Lettings- Kate
Throughout our entire renting process, from placing our offer on the property to having moved in, Kate Bennett has been endlessly supportive and helpful with every query we have had, making this move as smooth and easy as possible and continues to do so as we settle into the property.
Thank you for sharing!
5/5
TrustpilotConor Bunn
Conor Bunn has been very responsive, professional and helpful throughout our house buying journey!
Hi Ben, thank you for leaving a review for Conor. We'll make sure to pass on your compliments to him. Best wishes!
5/5
TrustpilotRang up to ask many questions as I am a…
Rang up to ask many questions as I am a first time renter and Millie Brandon was nothing but a fantastic help, managed to help me get all the information I needed and couldn't of asked for a better person to speak to!
Thank you for your review!
5/5
TrustpilotGreat agents
Hands down the best agents in SW6. Conor is a pleasure to work with
Hi Oliver, thank you for the great review. Conor will be thrilled by your kind words. Wishing you all the best.
5/5
TrustpilotI would especially like to thank James
I would especially like to thank James. As my first point of contact, he's always been very helpful and proactive. All my emails were replied promptly, showing commitment and genuine interest in the costumer.
Dear Silvio,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our Property Management team. Thank you for feeding this back to us. Wishing you all the best for the future.
5/5
TrustpilotA TOP PROPERTY MANAGER
Risida Geeganage is the best !
5/5
TrustpilotI have always received a reliable and good service.
I have always received a good service from from Chestertons. They are accurate, very user friendly and helpful. They are also very reliable and pleasant to deal with. The only reason we are not using them in the immediate future is that we are selling the property that they managed. If they were in Leeds where we are buying I would not even consider anybody else. We’re had a very good experience throughout our relationship with Chestertons.
Hi Paul, thank you for taking the time to leave this review, this is amazing feedback for our Property Management team. Wishing you all the best with your sale and move to Leeds!
1/5
TrustpilotFirst time I leave a bad review.. horrible!
First time I leave a bad review at a business but we are shocked at the level of service. We had made an offer for a family home of 5bedrooms and it was accepted by the landlord among other offers as he liked our profile (Respected professionals). 30 min later at 8pm we thanked the agent Milan for the news and we asked two questions by email. Literally the next day at 9am Milan called us to tell us that it is red flag that we have not yet registered at the website (without having responded to our email with our questions)then him and his manager Eleonore rushed us to wire the money immediately. We only had requested to view the property a second time as we only viewed it for 10 minutes and potentially to speak to previous tenants which was in our initial offer. We have rented properties for many years and we have excellent references, we were never treated with such disrespect. Even after we communicated our concerns, they did not apologise, tried to turn this around and say that they didn't respond to our email because it was late at night, and still had the audacity to call us at 9am to claim we are the red flag. We ended up pulling our offer as we wouldn't want the property to be managed by them. Really a shame as we loved the house!Be aware as a tenant but also a landlord!
Hi Io, thank you for taking the time to leave this review and raising this issue with us. We apologise for the inconvenience and frustrations caused by the process and service provided, please be assured that this was not our intention. We will review the processes and make sure this does not happen in the future. Should you wish to raise anything further, please do reach out to us by emailing social@chestertons.co.uk.
1/5
TrustpilotChestertons Fulham misrepresented my…
Chestertons Fulham misrepresented my property for client who was rented from abroad which leaded him to end contract early. They never helped me to deal with this difficult situation. They have never replied my formal complaint. Further they promised to find for me another tenant, however they removed my property from advertisement without informing me, simply to punish me for complaining. I wouldn’t recommend this agency, poor management, no complaint handling. They taking money and go, If there is a problem they simply ignoring you. Totally disorganised, left hand doesn’t know what right hand doing.What is interesting, that now after that review I received email from customer service that they submitted my complaint to the same director of Fulham office who I complaint about to deal with my complaint. This is really a joke! Chestertons head management management simply doesn’t care.
Hi Anna, thank you for providing us with further details so we could look into this for you. We've been made aware that the Lettings Manager tried to get in touch with you yesterday. Please do get back in touch with him so we discuss this further with you.
5/5
TrustpilotI’d like to acknowledge the services of Mr Sam Philips
I’d like to acknowledge the professional service afforded to us as renters in Battersea for 2 years by Pendletons Property Manager Mr Samual Philips. He was very responsive to any/all queries we had and arranged quick answers/solutions to us with knowledge, expertise and efficiency. Every tenant should be so fortunate to have a Mr Sam Philips as their rental property manager!
Hi Paul and Leigh Ann, thank you for taking the time to leave a review for Sam. We're happy to hear that he was on hand throughout your tenancy and you had a great experience. Wishing you all the best!
5/5
TrustpilotGreat personal experience
Dawn was a pleasure to work with. She really took the time to get to know me and understand my requirements and search criteria. Eventually, I was able to find what I was looking for and place an offer. Great to work with Chestertons, and thanks Dawn!
Thank you for sharing your experience Luca!
5/5
TrustpilotTamara Price has been great throughout…
Tamara Price has been great throughout our whole application and has taken the time to go through our application with us which is very rare from my experience. Overall great experience
Hi Sam, thank you for your kind words about Tamara! We're happy to hear that she's helped you throughout the process of finding a property. Should you need any further assistance, please feel free to reach out. Best wishes!
5/5
TrustpilotGreat Lettings Team!
I have been a client of Chestertons for many years. The Lettings Team were fantastic as always in recently securing a large number of potential tenants, incredibly quickly. I'm very grateful to them (in particular Eleonora, Madi and Sarah) for their hard work and friendly, professional service.
Thank you for sharing your experience!
5/5
GoogleJamie Walker and Catriona Mackay were quick, reliable and efficient. Gave great advice throughout as our letting agent. Superb service. I would highly recommend Chestertons Notting Hill lettings team.
Hi JJ, Thank you for taking the time to leave this lovely review. It's fantastic to read how efficient Jamie and Catriona were as your letting agents. Please do keep in touch if you need any further assistance!
5/5
TrustpilotLeusa and her team did an excellent job…
Leusa and her team did an excellent job in securing an ideal tenant. A big thank you to Chestertons.
Hi Thomas,Thank you for writing a great review.We are glad Leusa and her team secured you an ideal tenant. We appreciate the support.Best WishesChestertons
5/5
TrustpilotCynthia - Chestertons
I had the pleasure of dealing with Cynthia recently while searching for a rental property. She was most enthusiastic, helpful, informative, flexible and proactive in quickly closing out the formalities. I would recommend Cynthia to anyone looking to rent a property in the area. A delight to deal with.
What a wonderful review!Thank you
5/5
TrustpilotProperty management on point
I’ve been renting with Chestertons since 2019. The latest consultant following the property we are living is just magnifique. He’s very professional and reliable. I can definitely count on him. Thank you Jonathan
Hi Massimo, great to hear you've been renting with us since 2019! We'll make sure to pass your compliments on to Jonathan and the rest of the team. Should you need any further assistance, please feel free to get in touch. Wishing you a great summer!
5/5
TrustpilotProfessional, responsive and friendly
Nishaad is very professional and friendly. He has shown great capacities to adapt to his clients needs and always finds solution to satisfy his clients. Nishaad is also very responsive and has great communication skills. I recommend you to deal with him for any property search.
Thank you for sharing!
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