Chestertons Notting Hill reviews in Kensington and Chelsea

★★★★★ 5/5

Trustpilot

Amazing!

Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!

Kabir · 16 November 2022

★★★★★ 5/5

Trustpilot

Hannah was so helpful and thanks to her…

Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.

Emre · 16 December 2024

★★★★★ 5/5

Trustpilot

Juliette is the best

Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.

Nicole · 13 August 2024

★★★★★ 5/5

Trustpilot

Excellent Renewal

Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.

Sir · 16 October 2024

★★★★★ 5/5

Trustpilot

Lily from Chestertons in Chelsea went…

Lily from Chestertons in Chelsea went above and beyond to find an amazing place for myself and my beloved four legged friend in the heart of Chelsea. I initially found it very difficult to find pet friendly accommodation- but Lily and her team really looked after us and within 3 days of finding something I liked - we signed. Highly recommend her.

Kubo · 9 November 2022

★★★★★ 5/5

Trustpilot

Zoe Birch at Chestertons Battersea went…

Zoe Birch at Chestertons Battersea went well above and beyond to help us out in a set of extraordinary circumstances. She was well supported by her helpful colleagues, Alice Karn, Lina Small and Gary Noone. Together they worked as real team to achieve success on our behalf. It's been refreshing dealing with "can do" people who are really willing to work and think outside the box to get things done.

Julie · 12 October 2021

★★★★★ 5/5

Trustpilot

Superb property management agent

Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.

Young · 22 July 2024

★★★★★ 5/5

Trustpilot

Chestertons have definitely been the…

Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.

Anna · 22 July 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience, Would Not Recommend

I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.

Sofia · 9 October 2024

★★★★★ 5/5

Trustpilot

My friend and I have recently started…

My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!

Nicole · 25 October 2023

★★★★★ 5/5

Trustpilot

Thanks to Conor Bunn

We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor

Alex · 20 August 2024

★★★★★ 5/5

Trustpilot

Iona Serban

I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.

Millicent · 16 July 2024

★★★★★ 5/5

Trustpilot

Orchid Ho is very helpful and…

Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!

Fish · 21 December 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!

Lee · 1 August 2024

★★★★★ 1/5

Trustpilot

Terrible viewing appointment

I had a viewing appointment for a rental property with their office at 40 Connaught Street at 13:00 on 03/10/2024.The agent arrived late and made a phone call to find me even though I was the only one standing in front of the property. She did not even bother to apologise for being late and snapped at me saying that it took her to find a parking space and she did not provide any proper viewing experience because she was too busy sulking. I find her attitude very unprofessional and unpleasant.Note: No response is required from Chestertons as all you do is to disclose my personal information here; I had to repost this.. In addition to your poor service, you do not appear to have any consideration about how this review system works. Shame on you,

Anonymity · 4 October 2024

★★★★★ 5/5

Trustpilot

Can’t thank Ravi enough for his…

Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far

Caroline · 23 September 2022

★★★★★ 5/5

Trustpilot

Chestertons are great!

Highly recommend Gary and his team at Chestertons! They put up our house in the rental market, helped us find the best tenancy deal and now manage the property. We’ve rented our house out for 3 months now and we’ve never had to worry. The Chesterton team is very efficient in dealing with any issues from our tenants and we’ve had a stress free experience working with them. Highly recommend!

Sudtosh · 5 August 2021

★★★★★ 5/5

Google

I had a great experience with Chestertons. I found a property to rent and was connected with Jessica Rozo. I needed to move quite quickly with the process and Jessica was extremely helpful. Jessica worked hard to get the formalities carried efficiently and I moved into the property within a number of days. Highly recommended and would absolutely work with Jess/ Chestertons again.

Alex · 11 October 2024

★★★★★ 5/5

Trustpilot

Highly recommend them

Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.

Shiv · 28 March 2024

★★★★★ 5/5

Trustpilot

Great Experience

Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!

Ala · 16 July 2024

★★★★★ 4/5

Trustpilot

Edited - good recovery

I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.

Sam · 20 May 2026

★★★★★ 5/5

Trustpilot

Had a super experience with Molly

Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much

Christine · 20 September 2023

★★★★★ 5/5

Google

For us Chestertons certainly lead the way - a step above the others. Speed, efficiency and their vast portal of potential clients was impressive. They delivered a sale in an amazing timeline - key was their belief in the property. As a negotiator, Will Bennett in Notting Hill office, showed great tenacity, initiative and maturity in his strategic approach with prospective purchasers. Thanks again Will - great job. Mr & Mrs Graves

Malcolm · 12 January 2025

★★★★★ 5/5

Trustpilot

Gregor was amazing

Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!

Krista · 25 September 2024