Trusted Agent profile · Kensington and Chelsea
★★★★★
1,909 reviews across 2 platforms
116 Kensington High Street, Kensington, London, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 1,909 reviews on two platforms, including 180 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
GoogleWe rented through Chestertons and are very happy with our experience. Irina Obolevica MARLA was great!
Hi Boris, thank you for the great review. We are so glad you were happy with the service you received from Chestertons. If you require any further assistance, we will be happy to help.
1/5
TrustpilotThey increased our rent by £600 a…
They increased our rent by £600 a month, forcing us out to move out. On top of that came back with a £££ list of "repairs" such as £100 for 10 nails in the walls.
Hi Elwira,Thank you for taking the time to leave this review. We're sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter.Many thanks,ChestertonsUpdated Rseponse:Hi Elwira, We appreciate you taking the time to share your concerns with us. We understand that average rents have significantly increased over the past year, with some cases seeing a rise of 25-30% - where possible we work with landlords and tenants to agree a term that suits both. Regarding end of tenancy dilapidations and potential deductions from your deposit, these matters are subject to the check-in and check-out reports, as well as mutual agreement between both parties. If you find yourself unable to reach an agreement with your landlord, there is a dispute resolution service available through the deposit provider. The details regarding this service were provided to you in the initial end of tenancy guidelines.We genuinely empathise with the challenges you have faced, and we sincerely wish you the best in your search for a new property. Should you require any further assistance or have any additional questions, please do not hesitate to reach out to us.Many thanks,Chetsertons
1/5
TrustpilotVery disappointed with chestertons…
Very disappointed with chestertons agency, agent named Lauren didn’t show up for the viewing, didn’t even call me to inform, completely unprofessional even her WhatsApp picture is half naked in her bra,looks like something else but not real estate agent Also all viewings she could do only after 12pm
Thank you for getting in touch Vau.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotGreat experience working with Basil and…
Great experience working with Basil and Cosmo from the lettings team in SW7. We have worked twice together in the last year and actually ended up not being in business on both occasions but their service was the best: thoughtful, responsive and to the point. Highly recommend them.
Thank you for leaving your review with us Antoine!
5/5
TrustpilotJoyce Pau
I currently let my flat through Chestertons and Joyce has recently taken over managing it. She's been an absolute dream, polite, efficient and super helpful, she is a real asset.
Thank you for your feedback Jack, it's great to hear that Joyce has been an absolute dream to work with. Should you need anything else, please let us know. Best wishes!
5/5
Trustpilot5 Stars review for Chestertons - Andrew
Finding a flat could be very overwhelming. Andrew assisted me every step of the process especially the viewing and offer stages. He really understood my preference from the first call that i had with him. The best agency that I have ever dealt with; very professional and experience.
Thank you for your review! We are so pleased to hear of your positive experience with Chestertons.
1/5
TrustpilotGreat letting, Poor management
Very good at letting the property, 5 stars for that. Howebver incredibly poor at managing maintenance of property - huge delays getting quotes or work done. Tenants very upset as well as us
Hi Camila, thank you for flagging this to us and we're sorry to hear your dissatisfaction with the service you've experienced. You should receive an email from Trustpilot asking you to provide further details. If you could please respond to this when you have a moment, this will help us follow up on your concerns with the relevant department.
5/5
TrustpilotToby and Suzan have made the process…
Toby and Suzan have made the process for signing a new property very easy in a time where the rental market can be very stressful Swift responses to emails and calls
Dear Roisin,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
GoogleChestertons is a great state agency, specially their professional letting agents. They are ver professional and proactive. I must say Irina is amazing in particular. She is very professional , proactive and always has a smile to great you.
4/5
TrustpilotGenerally good
Generally good - dealt with many people and departments all pretty helpful and responsive. I was particularly impressed by Sarah Norton who helped and explained what I needed to go forward with the let, EPC reports, inventory etc.. Very helpful and swiftly done.
Hi Gina, thank you for taking the time to leave this review, we are very happy to hear that you've received good service. Please don't hesitate to get in touch if you need anything else!
1/5
Trustpilotdon't use these guys if you want to…
don't use these guys if you want to rent In putney, they are incredibly lax and incompetent, rented through them for approx 18 months, took ages to get faults fixed at various times in lease now can't get my deposit refunded
Hi Peter, thank you for replying to our request for further details, so that we could investigate this for you. After speaking with our Head of Property Management, they would like to apologise for any inconvenience caused and have confirmed that they are actively chasing your previous landlord for confirmation on the release of your deposit. Once this has been received, we will return your funds as soon as possible. Should you have any further queries, please do not hesitate to reach out to us by emailing social@chestertons.co.uk and we'll be happy to help.
5/5
TrustpilotExcellent service and friendly staff
Excellent service and friendly staff. Special thanks to Bronte, who accommodated us on the viewings and provided us with constant updates throughout the process. I would highly recommended them!
5/5
TrustpilotExcellent service
Excellent service I have been using CHESTERTONS for more than 20 + years
Hi Yillmaz, thank you for the great review. We appreciate you using Chestertons for 20+ years. We are always here to help.
4/5
Trustpilot26 Cumberland Mansions
We had a good experience with Chestertons so far. Moving into the property and signing the contract was pretty straightforward. My only concern is that I've complained about a few things that needed to be renewed in the house a few months back and no one took action.
Thank you for sharing your experience with Chestertons, we appreciate your feedback. If you still have any unresolved issues, please accept our request for your contact info so that this can be addressed as soon as possible.
5/5
TrustpilotJuliette Dartois provided an amazing…
Juliette Dartois provided an amazing experience whilst I was doing my apartment search. Highly recommend!
Hi Himi, we love feedback like this! Thank you for sharing your experience with Juliette and we wish you all the best for the future!
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional, do not use Chestertons if you are a prospective tenant. Company did not turn up to check-in appointment (to deliver keys), don't answer emails and sends aggressive emails whenever they want something. Will never rent an apartment through this agency again.
Dear Truls, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
2/5
TrustpilotLethargic service
This company does not nothing for tenants after moving in and are extremely unresponsive when it comes to returning deposits. I had to email the landlord directly to get my deposit returned. It took over 5 weeks to get my money back.
Hi there, we're sorry to read of your experience and thank you for responding to our request for further details. We have escalated this to our Property Management team for further investigation and will provide you with an update shortly. ___Updated Response:Hi AS,Thank you very much for your patience whilst we investigated this matter. Unfortunately the process was delayed by the landlord review when you moved out, and the further discussions between them and yourself to resolve a disagreement around charges. Rest assured, we tried our very best to speed up this process and release your deposit as quickly as possible, sincerest apologies if it seemed like we were unresponsive, that’s certainly not how we want our clients to feel. We wish you all the best, and please do not hesitate to get in touch if you need any further assistance.
5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotXiaoyi Fan
We've had a great experience dealing with Chestertons Docklands and wanted to recognise Xiaoyi Fan for her excellent service.Xiaoyi's professionalism and genuine care for her clients is much appreciated.
This is so lovely to hear Agathe, thank you for taking the time to leave a review for Xiaoyi!
5/5
TrustpilotVery willing and helpful service
Very willing and helpful service. Called me back within 5 minutes after I left a message.
Thank you for the review Elizabeth - we're always happy to help!
5/5
TrustpilotHigh quality
Katherine Ma is very good, highly effectively helping me find room which is suitable for me~
Hi Zhiying, thank you for the great review. We are so thrilled to read that Katherine helped find you a suitable room. Should you require any further assistance, we will be happy to help.
1/5
TrustpilotSTAY AWAY FROM THIS COMPANY
Extremely unprofessional. My landlord uses this company to manage his property, however the property manager assigned to the property does not answer emails. 6 months later, still no answer despite several follow-ups. Do not rent/buy from this company.
Hi Peter, we're sorry to see you have left us this rating and thank you for providing us with further information privately. Based on the details you provided, we are having trouble locating you within our system. Please could you email social@chestertons.co.uk with the address in question so we can assist further? We look forward to hearing from you.
5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
