Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe have been using Property Management…
We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information
Conrad · 20 May 2024
Agent replied · 6 February 2025
Hi Conrad, we really value your feedback and thank you for using our Property Management service for the past few years. If you need anything else, please do not hesitate to contact Aleesha and the team, they'll be happy to help. Best wishes!
★★★★★ 5/5
TrustpilotAmazing!
Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!
Kabir · 16 November 2022
Agent replied · 6 February 2025
You're very welcome Kabir! Thank you for your review, it's great to see Niema and our Tenancy Services team have been on hand throughout your rental journey with us. Should you need anything further, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotHannah was so helpful and thanks to her…
Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.
Emre · 16 December 2024
Agent replied · 6 February 2025
Hi Emre, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotJuliette is the best
Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.
Nicole · 13 August 2024
Agent replied · 6 February 2025
Hi Nicole, we're happy to hear you would recommend Juliette when searching for a rental. Please do let us know if you need anything else and we'll be happy to help!
★★★★★ 5/5
TrustpilotLily from Chestertons in Chelsea went…
Lily from Chestertons in Chelsea went above and beyond to find an amazing place for myself and my beloved four legged friend in the heart of Chelsea. I initially found it very difficult to find pet friendly accommodation- but Lily and her team really looked after us and within 3 days of finding something I liked - we signed. Highly recommend her.
Kubo · 9 November 2022
Agent replied · 6 February 2025
Hi Kubo,Thank you for taking the time to leave this review. We're so pleased to hear that our team was able to find a new home for you and your four-legged friend! We wish you all the best with the move, and please don't hesitate to get in touch if you need anything else from us.
★★★★★ 5/5
TrustpilotExcellent Renewal
Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.
Sir · 16 October 2024
Agent replied · 6 February 2025
Hi Sir Giles, thank you for taking the time to write a great review and sharing your experience with Amanda. We are so glad she was professional and considerate. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotSuperb property management agent
Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.
Young · 22 July 2024
Agent replied · 6 February 2025
Hi Young, thank you for the kind words and sharing your experience. We are so thrilled Lucy followed up any issues and as efficient. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotChestertons have definitely been the…
Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.
Anna · 22 July 2024
Agent replied · 6 February 2025
Hi Anna, thank you for the kind words and sharing your experience. We are thrilled Xiaoyi has been so efficient and thorough. Thank you for the support, we are always here if you need further assistance.
★★★★★ 5/5
GoogleIrina Obolevica was fab. She's found me a lovely tenant and has been a pleasure to deal with. I've been using Chestertons for a few years now and have found them brilliant to work with.
Nicola · 25 August 2024
Agent replied · 24 October 2024
Hi Nicola, thank you for taking the time to write a review. We are so glad Irina found you a lovely tenant and was a pleasure to deal with. We appreciate the support and are always here to help.
★★★★★ 5/5
GoogleI have worked with Sarah Gawith on many transactions, and she has always been very proactive and helpful in terms of liaising between buyers and sellers and managing people's expectations. I would highly recommend her.
Beidi · 25 August 2024
Agent replied · 24 October 2024
Hi Beidi, thank you for the great review and sharing your experience with Sarah. We are so glad she was proactive and helpful. We appreciate the support and are always here to help.
★★★★★ 5/5
TrustpilotMy friend and I have recently started…
My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!
Nicole · 25 October 2023
Agent replied · 6 February 2025
Congratulations on your new home Nicole! We're so happy to hear that Dan has been on hand to help where needed. Please let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotThanks to Conor Bunn
We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor
Alex · 20 August 2024
Agent replied · 9 February 2025
Hi Alex, thank you for the great review. We are so glad Conor was friendly and had good knowledge of the area making it much more enjoyable experience. We appreciate the support and should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotIona Serban
I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.
Millicent · 16 July 2024
Agent replied · 6 February 2025
HI Millicent, thank you for sharing your experience with Iona. We are so glad Ionas responses were quick and professional. Thank you for the support.
★★★★★ 5/5
TrustpilotOrchid Ho is very helpful and…
Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!
Fish · 21 December 2024
Agent replied · 6 February 2025
Good afternoon, thank you for leaving some positive feedback. We are so glad Orchid was helpful and thoughtful. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!
Lee · 1 August 2024
Agent replied · 6 February 2025
Hi Lee, thank you for taking the time to write a great review. We are so glad Juliette was helpful in finding you a new home! We hope you love your new property and should you require any further assistance, we will be happy to help.
★★★★★ 1/5
TrustpilotTerrible viewing appointment
I had a viewing appointment for a rental property with their office at 40 Connaught Street at 13:00 on 03/10/2024.The agent arrived late and made a phone call to find me even though I was the only one standing in front of the property. She did not even bother to apologise for being late and snapped at me saying that it took her to find a parking space and she did not provide any proper viewing experience because she was too busy sulking. I find her attitude very unprofessional and unpleasant.Note: No response is required from Chestertons as all you do is to disclose my personal information here; I had to repost this.. In addition to your poor service, you do not appear to have any consideration about how this review system works. Shame on you,
Anonymity · 4 October 2024
Agent replied · 22 February 2025
Hi there, thank you for bringing your concerns to our attention. As mentioned previously, we sincerely apologise for the experience you had during your property viewing on October 3rd. We will be addressing this matter directly with the agent involved to ensure that it doesn’t happen again in the future.We value your feedback as it helps us improve our service. If you have any further concerns or if there’s anything we can do to assist you in your property search, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotCan’t thank Ravi enough for his…
Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far
Caroline · 23 September 2022
Agent replied · 6 February 2025
Thank you for sharing Caroline!
★★★★★ 5/5
TrustpilotHighly recommend them
Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.
Shiv · 28 March 2024
Agent replied · 6 February 2025
Hi Shiv, thanks for your review and congratulations on your new lease. Amanda and Meg were delighted to have helped and should you need anything further, they are only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotGreat Experience
Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!
Ala · 16 July 2024
Agent replied · 6 February 2025
Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.
★★★★★ 5/5
TrustpilotHad a super experience with Molly
Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much
Christine · 20 September 2023
Agent replied · 6 February 2025
Hi Christine, thank you so much for your review! We're happy to hear you found a new home and should you need any assistance with a property search in the future, we'll be here to help!
★★★★★ 5/5
GoogleWe had a great experience with Waad. She goes above and beyond to help finding a right home for us.
Thao · 11 June 2026
Agent replied · 11 October 2026
Thank you, Thao! We're thrilled to hear about your positive experience with Waad. Our team is dedicated to going the extra mile for our clients, and it’s great to know you found the perfect home with her help. Your satisfaction means a lot to us!
★★★★★ 4/5
TrustpilotEdited - good recovery
I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.
Sam · 20 May 2026
Agent replied · 6 February 2025
Thank you for sharing your experience, Sam. We sincerely apologise for the challenges you've faced with our property management team. Your feedback is important to us, and we are committed to addressing these issues to improve our service. We appreciate your patience as we work towards a resolution.
★★★★★ 5/5
TrustpilotGregor was amazing
Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!
Krista · 25 September 2024
Agent replied · 6 February 2025
Hi Krista, thanks for sharing your experience with Gregor. Wishing you all the best for the future!
★★★★★ 2/5
TrustpilotLost interest once the letting was done
They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.
Paul · 31 August 2024
Agent replied · 22 February 2025
Hi Paul, thanks for your review. We understand you accepted another offer and advised you to collect the keys from our office. This is often the quickest and safest method to secure keys, the property being minutes from our office. We wish you well in your tenancy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
