Trusted Agent profile · Kensington and Chelsea
★★★★★
1,909 reviews across 2 platforms
116 Kensington High Street, Kensington, London, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 1,909 reviews on two platforms, including 180 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a landlord
As a landlord, Chestertons was very efficient on both the tenant front as well as the paperwork needed for the tax side. Zosia Gray was my point of contact in Battersea/Clapham and she always responded expeditiously.
Hi John, thank you for the great review. Its great to read how efficient Zosia has been, she will be thrilled by the positive feedback. Best wishes.
5/5
TrustpilotChestertons Global Approved Contractors
Working alongside Chestertons as one of their Approved Contractors is an absolute pleasure. We work with many Property Managers and Chestertons set the bar really high, their PM's are some of the most organised, fast acting, organised and professional in property management. If only all our business to business working relationships could be as good as this!
thank you very much it's a pleasure working with you
5/5
TrustpilotExcellent service from Chestertons
We engaged Ian Barrett and Catherine Strachan of Chestertons to help us sell our house in Kensington. They did a really excellent job. They gave us expert advice about pricing and helped us navigate a tough market. They kept in close touch with potential buyers, and made sure anyone interested was fully and fairly informed. After we accepted an offer, they kept the process running, but also took care of the buyers to make sure things ran as smoothly as possible. They saw us through some delicate last minute negotiations before contracts. Even after the contracts were exchanged, nothing was too much trouble. They helped us arrange for the house to be cared for, facilitated visits by the buyers, and even handed over the keys in person at completion. No wonder they are trusted by sellers and buyers alike! We would work with them again. Highly recommended.
Good afternoon, thank you for the great review. We are so glad Niema was helpful, kind and professional. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat Experience
I had really pleasant experience working with chestertons to look for a flat for my family. A special thanks to Emily moffatt. She was very professional in managing the search, accommodating to our requests and search needs, which ended in finding our dream house during difficult period of the year. In less than a month, we moved in to our new flat.
Hi Ahmed,Thank you for taking the time to leave this lovely review. We're so pleased to hear how Emily was able to find the perfect flat for you and your family! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further support.
4/5
TrustpilotGood advice is golden !
Mart has been present since our first search on internet till the day we signed our rental place only 2 weeks apart and thankfully we followed his expert advice throughout the process . We really owe him one for having found the best view in town!
Hi Helena, congratulations on your new home! We're so happy to hear that Mart was on hand throughout the process and found you the perfect place with the best view. Wishing you all the best!
5/5
TrustpilotThank you Stav!
Stav is the most responsive and helpful agent we have ever had the chance to engage with. He saw us through all the ups, downs and doubts that are tied to finding and landing a flat in today’s ruthless, merciless and competitive market. From having lost to having won the same flat, we have come a long way and we are so grateful for having had Stav’s guidance every step of the way.
Thanks for your review! We are pleased to hear of your experience with Chestertons.
5/5
TrustpilotGreat letting experience thanks to Juliette
Juliette was great in helping me find a property. She was very helpful and professional, she knew the market very well and was a huge benefit in this competitive market. Thank you once again, will definitely recommend you to my friends.
Hi Ines, thank you for taking the time to write a great review. We are so glad Juliette was helpful and professional. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
5/5
TrustpilotChestertons Pimlico Top Agents
We recently sold our Apartment through Chestertons Pimlico, the Head of Sales Pavol is very professional and pleasant to deal with, my Sales agent was Jonathan Adams he was an absolute delight to deal with, he was extremely professional, informative and fully supportive through the Sales process, and his honesty and kind personality helped during stressful times. I would highly recommend Chestertons.
Hi Kim,It's fantastic to hear how our Pimilico team were able to provide such an outstanding service during the sale of your apartment! We wish you all the best, and please don't hesitate to reach out if you need any further assistance.
5/5
TrustpilotPraise and thanks for a job well done
As a (distant) landlord, I was left in an unacceptable situation before and over the Christmas and New Year period. I had requested an on-site meeting for a specific date in the second week of the new year but nothing was organised and communication dried-up. Ann Dickson, who does not include my property in her own portfolio, responded to my early new year appeal for help from Property Management and did a marvellous job of recovering the situation. She liaised with a (reluctant) contractor, our tenants and myself to organise a much-needed and valuable meeting on site that had looked a forlorn hope before Ann stepped-in. I am very grateful and wanted to publicly recognise Ann's efforts. She is a credit to her employer. Thank you, Ann.
Hi John, thank you for taking the time to write a great review and sharing your experience with Ann. We appreciate the support and kind words. Wishing you all the best.
5/5
GoogleI am very thankful to Irina Obolevica for her excellent work in finding our place in Kensington, twice! She is absolutely efficient and professional in every way. Helped our family to find the right properties. She is the one! Thanks Irina!!
Hi Malu, thank you for the great review and sharing your experience with Obolevica. We are so glad she was professional and was able to find you a place twice. We appreciate the support and should you require any further assistance, we will be happy to help.
3/5
TrustpilotIoana Serban diligently followed up on…
Ioana Serban diligently followed up on an issue, although the reason her input was needed was prior engagement with other staff was mixed, hence 3 stars here.
Thank you for your feedback, Richard. We're glad to hear Ioana was diligent in following up. We appreciate your insights about communication and will work to improve our team coordination. Your experience is important to us as we strive for better service.
5/5
TrustpilotBrilliant experience
We had the most amazing two years at our flat and a large part of that was due to the amazing work of Christie. She was so responsive and kind in her emails and support and we cannot recommend her enough.
5/5
TrustpilotI’ve worked with Conor a number of…
I’ve worked with Conor Bunn a number of times and his professionalism and pro activeness is second to none. His extensive knowledge of the property market has come in very useful at times and I would not hesitate to recommend him.
Hi Oli, we're really appreciate you taking the time to leave a review for Conor. It's great to hear that you've worked with him a number of times and found him to be professional and knowledgeable during your searches. Please do reach out again if you need anything.
5/5
TrustpilotI am letting my property through…
I am letting my property through Chestertons and Daljinder Kaur is the Property Manager.She has been great, extremely efficient and very easy to communicate with, it has been a total pleasure dealing with Daljinder, who will be moving to Knightsbridge. I wish her every success and hope her replacement will be as good as she is.
Thank you for your feedback Farid, Daljinder will be delighted to see this and she's loved working alongside you. Please do let your new Property manager know if you need anything in the meantime.
5/5
TrustpilotI found Juliette extremely helpful…
I found Juliette extremely helpful throughout the referencing her guidance was exceptional. She followed up on everything ensuring all that was submitted was accurate hence avoiding any delays. I would highly recommend Chesterton for lettings in the future due to Juliettes professionalism
Thank you for the glowing review :)
5/5
TrustpilotCatherine was our property manager for…
Catherine was our property manager for our duration as tenants with Chestertons. Always managed to get back to us and solve the concerns well. Great help in check-out and insuring full deposit was refunded without issues.
Hi Mr Hamza Ali, thank you for your review. We're happy to hear that everything went smoothly throughout your tenancy with us. We'll make sure to pass your compliments on to Catherine and the team. Best wishes!
5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
5/5
TrustpilotDan Midgley
Dan Midgley has been my contact with Chestertons for some years now. He has always been prompt in answering emails and dealing with issues concerning my flat. He is a pleasure to work with and is an asset to Chestertons.
Hi Colleen, thank you for the feedback and sharing your experience with Dan. We are so glad he was prompt in answering emails and dealing with issues. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotEfficient, professional and got the job done!
Gary Noone, Jack Burnett and the team at Chestertons were proactive, communicative and ambitious with how they marketed my rental flat. They listed it for more than other agents had suggested and still got over-asking from all the offers. From listing day to a signed tenant took just a few days!The admin process after that was smooth and simple via an online portal.
Hi Sarah, thank you for sharing your experience! We're happy to hear that Gary and the team found you a tenant within a few days and over the original asking price. Feel free to reach out to the team if you have any other queries. Wishing you all the best!
5/5
TrustpilotCatherine is great
Catherine has been managing our property for a while now. She is one of a few we've had, and she is by far the most proactive. She responds in a timely manner and helps solve some challenging tenant requests. I enjoy working with her.
Hi JS, thank you for your kind feedback. We are delighted to hear that Catherine has been proactive and responsive in managing your property. We greatly appreciate your recognition of her efforts in handling challenging tenant requests and we're glad to know you enjoy working with her. Best wishes!
4/5
TrustpilotThe service provided by Chestertons has…
The service provided by Chestertons has been good over the past year, they’ve always been so helpful when any issues occurred or if we had any questions. In particular, Juliette has been very helpful - highly recommend her! Many thanks
Hi EM, thank you for taking the time to write a review. Juliette will be thrilled by the kind words. We appreciate the support and are always here to help.
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Tell us what you need and we'll put you in touch. Chestertons New Homes UK hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
