Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon’t go with Chestertons or you’ll…
Don’t go with Chestertons or you’ll regret it. 4 renegotiations, to be told a week before I move for work purposes it’s not worked out. Horrible service, pressure sales, texts at 1am. Wouldn’t recommend to my worst enemy.
Jack · 14 October 2021
Agent replied · 23 October 2024
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
★★★★★ 5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
David · 8 January 2024
Agent replied · 23 October 2024
Dear David,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. We are delighted to hear of your positive experience. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotWorst experience as a landlord
Property management demonstrates lack of understanding, knowledge, capacity and plain complacency.
Canary · 1 April 2024
Agent replied · 23 October 2024
Hi there, we're sorry to see you have left this rating. In order for us to investigate this, we have sent you a request via Trustpilot for further details. If you could please reply to this at your earliest convenience, we would really appreciate it.
★★★★★ 5/5
TrustpilotDawn, Knightsbridge office
Dawn in the Knightsbridge office is outstanding. She understands what you need and doesn't waste time showing you properties that aren't suitable. Her service, and professionalism are impeccable and her market knowledge impressive.
Margaret · 29 June 2022
Agent replied · 23 October 2024
Thank you so much for your review!
★★★★★ 5/5
TrustpilotReally great estate agents
Really great estate agents and very helpful to find our flat. Giancarlo, who my partner and I dealt with directly, has been super responsive and lovely! Thanks so much :)
Ella · 18 October 2022
Agent replied · 23 October 2024
We're so happy to hear what a great help Giancarlo has been. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotI have had the pleasure to work with…
I have had the pleasure to work with Chesterstons and in particular with Charlotte who has been incredibly professional and wonderfully supportive throughout the whole flat search process! Thank you so much! Warmest wishes and gratitude,Beata
Beata · 13 January 2022
Agent replied · 23 October 2024
Thank you for sharing Beata. We are really pleased to hear this.
★★★★★ 5/5
TrustpilotVery professional and helpful.
Rishi · 1 August 2024
Agent replied · 23 October 2024
Thank you for the 5 star review Rishi
★★★★★ 5/5
TrustpilotChestertons always finds great tenants
Chestertons always finds great tenants. Of particular note is their property management - great attention and involvement.
Florian · 7 November 2023
Agent replied · 23 October 2024
Hi Florian, thank you for your review. We're happy to hear that you've found some great tenants through us for your property. If you need anything else, please let us know.
★★★★★ 5/5
TrustpilotExcellent service from Jamie Walker to…
Excellent service from Jamie Walker to let our flat in W2. He gave us an accurate market assessment and found tenants quickly. The process from start to completion was very smooth. Highly recommended.
Richard · 25 May 2022
Agent replied · 23 October 2024
Thank you for your review Richard!
★★★★★ 5/5
TrustpilotGiorgio provided outstanding service…
Giorgio provided outstanding service and was very professional. He went above and beyond to get us our dream property. Thank you Giorgio.
Lily · 5 August 2021
★★★★★ 1/5
TrustpilotI wanted to submit offer for a…
I wanted to submit offer for a property, however the agent over the phone told me to put offer with other agency! I am not sure why agents need to be so arrogant with buyers this days!!
Ellie · 19 September 2021
Agent replied · 23 October 2024
Unfortunately The Property Ombudsman Code of Practice specifies that agents ask clients to go back to the original estate agent to make their offer through them, providing it is within the first 6 months after the first agent was withdrawn from the property. Had we have taken your offer, the owner could have been liable for paying two fees, which may well have meant he not wish to sell to you. The advice given was provided in the aim of increasing your chances of success with this property. If you are interested in any other properties through us, we will gladly put forward any offers you make.
★★★★★ 5/5
GoogleWe worked with Daniel (Idriss) and we are really satisfied with the results. He helped us a lot and gave useful advice! I highly recommend the agency and Daniel personally!
Mikhail · 25 October 2018
★★★★★ 5/5
TrustpilotTamara Price at chestertons south west…
Tamara Price at chestertons south west lettings was super helpful in getting our offer accepted on a flat (even working out of ours to communicate with us and give us advice about our offer). Would highly recommend
Will · 2 September 2021
Agent replied · 23 October 2024
Thank you for the five star review!
★★★★★ 5/5
TrustpilotJust moved into a great flat in Barnes…
Just moved into a great flat in Barnes - Alex Wasey of Chestertons was super helpful - very efficient and professional.
Peter · 2 July 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, we hope you are very happy in your new home. Best wishes
★★★★★ 5/5
TrustpilotNiema Latif
Good communication flow, good responsiveness, good results
UMG · 17 May 2024
Agent replied · 23 October 2024
Hi there, thank you for taking the time to leave a review for Niema. Should you need anything else, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotHaven’t had huge amounts of dealings…
Haven’t had huge amounts of dealings lately though everything seems to be going well. Many thanks
Charlotte · 6 November 2023
Agent replied · 23 October 2024
Thank you for the 5 stars Charlotte :)
★★★★★ 1/5
TrustpilotTerrible company to work for
Terrible company to work for. Terrible / no training & horrible management who don’t support their staff.
Maya · 9 October 2023
Agent replied · 23 October 2024
Hi Maya, we're sorry to see you left us this rating. Training is something we pride ourselves on at Chestertons and we provide all of our employees with the support needed in order to succeed within their roles. We wish you all the best for the future, wherever your career may take you.
★★★★★ 5/5
TrustpilotExcellent service from Vanessa
Toby · 5 July 2024
Agent replied · 23 October 2024
Hi Toby, thank you for your feedback, we're happy to hear you received excellent service from Vanessa. Best wishes!
★★★★★ 5/5
TrustpilotMyself and my flatmates were very…
Myself and my flatmates were very impressed with Tamara Price, she was very vigilant and listened to our needs. She was very easy to talk to was fast at replying.
Jessie · 12 August 2022
Agent replied · 23 October 2024
Thank you Jessie!
★★★★★ 5/5
TrustpilotAndy and Dawn have been amazing
Andy and Dawn have been amazing. Very professional, thoughtful for the client and considerate. Really great service they have provided to me to secure the rental and all the paperwork after.
Mike · 28 June 2022
Agent replied · 23 October 2024
Thanks for the 5 star review, so pleased to hear how helpful Andy and Dawn have been!
★★★★★ 5/5
TrustpilotTeam Chesterton's made everything so…
Team Chesterton's made everything so easy and I can't thank them enough for managing me so well too. Short term letting could have been so stressful, yet it's come and gone effortlessly.Thank youSam
Sam · 23 March 2022
Agent replied · 23 October 2024
Thank you for your review Sam! We are so pleased to hear how seamless your experience was.
★★★★★ 5/5
TrustpilotGreat dealings with Tamara Price
Great dealings with Tamara Price. Easy to communicate with and made the whole process very easy. Highly recommend
Robin · 6 September 2023
Agent replied · 23 October 2024
Hi Robin, thank you for sharing your experience with us. We'll make sure to pass your compliments on to Tamara and the team. Best wishes!
★★★★★ 4/5
TrustpilotYou can rely on Chestertons to deliver
Chestertons are the estate agents you can rely on - both in terms of quality properties to rent and service level the teams deliver. The teams know their stuff and are responsive.
Lorna · 6 May 2022
Agent replied · 23 October 2024
Thank you! We are so pleased to hear this!
★★★★★ 5/5
TrustpilotSuzan responded swiftly to all of our…
Suzan responded swiftly to all of our queries during our move-in process and was always happy to help
Ollie · 29 August 2023
Agent replied · 6 February 2025
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
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