5/5
TrustpilotThank you Shakil for your reactivity…
Thank you Shakil for your reactivity and help.
Agent replied · 23 October 2024
Thank you for the 5 star review
Trusted Agent profile · Kensington and Chelsea
Chestertons Knightsbridge & Belgravia reviews in Kensington and Chelsea
★★★★★
2,228 reviews across 2 platforms
31 Lowndes Street, Knightsbridge, SW1X 9HX, Kensington and Chelsea, SW1X 9HX
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 31 Lowndes Street, is rated 4.5 out of 5 across 2,228 reviews on two platforms, including 82 Google reviews rated 4.6. See how it compares with other estate agents in Kensington and Chelsea.
Reviews
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMultiple change of sharer
Fiona, I hope you have survived the multiple change of tenants and contracts that I have put you through these last few months.It must have been one of the longest and most frustrating experiences of your career!I just want to thank you for your patience, perseverance, determination and diplomacy over the many months to finally get the process over the line.Your efforts are really appreciated.
Agent replied · 23 October 2024
Hi David,Thank you for your great review and we are glad to hear Fiona was so helpful and patient. If you need anything else, we would be happy to help.
1/5
TrustpilotSpamming forever
It has been almost a year, 5+ people told that they removed my email address from their list, but I can see that this was just a lie and they only wait for a few months instead of removing the email address and then send emails again. Don't even give your mail email address, get a temporary one and use that instead
Agent replied · 23 October 2024
Updated reply: Hi Barış, thank you for confirming your details. After looking into this further, we can see that you have now been added to our exclusion lists and should no longer receive further communications from us. You had previously been linked to a short let in 2023 and were registered as an applicant with us up until 13th April. This is why you would have received some emails last week. Original reply: Hi Baris, we're sorry to hear you are still receiving emails. In order for us to look into this, we have sent you a request via Trustpilot to confirm your email address. As soon as we receive this, we can check our systems to find out why you are still receiving communications from us and remove this where applicable.
5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Agent replied · 9 February 2025
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
4/5
TrustpilotProperty management
I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.
Agent replied · 23 October 2024
Thank you for your feedback Isobel, it's great the hear that you've used Chestertons for a number of years and Mark has been on hand when needed. Let us know if you need anything else, best wishes!
5/5
TrustpilotDawn is the best agent!
Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!
Agent replied · 23 October 2024
Thank you Bhavika for sharing your experience at Chestertons!
5/5
TrustpilotGreat experience- Myha has been very…
Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable
Agent replied · 23 October 2024
Hi Jenny, thanks for your feedback! We're delighted to read that Myha and the rest of the team made the process easy for you. Feel free to reach out to us again should you have any further questions. Wishing you a great week!
4/5
TrustpilotMy experience with Chestertons has only…
My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.
Agent replied · 9 February 2025
Hi Safiya, we are sorry you have had a deposit dispute but are so glad Kacey has been responsive and patient. Thank you for the review.
1/5
TrustpilotChestertons
Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.
Agent replied · 23 October 2024
Hi Amruta, we are sorry to hear of your complaint. We have reviewed the situation with the relevant team and whilst we understand you were eager to get the contract, there are certain elements and documentation required from both parties before we can complete the contracts.We're aware that you were booked in to view the property twice once you arrived in the country so this request was not ignored, however, on both occasions the current tenant cancelled due to her child being unwell. This was unfortunately out of our control as we cannot enter the property without the current tenant's consent.The current tenants advised towards the very end of their tenancy that they would not be able to vacate as they were unable to find alternative accommodation. Melis contacted you as soon as we got this news and provided evidence when you requested it, to confirm the current tenant's situation. Due to the laws in the UK, we cannot do anything to speed up the vacation process until this has gone through the courts. Melis offered the closest comparable properties that we had on the market at that time to try and assist you as we did not want to leave you without options.Our teams have checked our accounts and we can see your holding deposit was returned to you on the 21st of November and the balance was refunded on the 23rd of November.Whilst we appreciate this has been less than ideal for you and Deepak, the situation is beyond our control.
5/5
TrustpilotEffective and professional workers with Alice
Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!
Agent replied · 23 October 2024
Hi Lisa, thank you for your review and compliments for Alice. Should you need anything further, please feel free to reach out to us. Best wishes!
4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Agent replied · 23 October 2024
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotRental Renewal
Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.
Agent replied · 23 October 2024
Hi Chris,Thank you for taking the time to leave this review. We're so pleased to hear how Niema was able to offer such an efficient service! Wishing you all the best, and please do get in touch if there's anything else we can support with you.
5/5
TrustpilotFriendly and helpful!
My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.
Agent replied · 23 October 2024
Thanks for the 5 star review!
5/5
TrustpilotHad such a great experience with Chestertons, helpful, friendly and knowledgable staff.
Had such a great experience with Chestertons! All the staff so were knowledgable and helpful. Myha Reid, who was the main agent I was speaking with was super friendly and so helpful. I was sent a video tour of the property after the viewing which was great to look back.Also, every time I called the office, they knew the phone number and addressed me by name straight away which I thought was a great touch! By far one of the best agencies I have used.
Agent replied · 23 October 2024
Thank you for your review Olivia, what glowing feedback for Myha and the team! Should you need any further assistance, you know where we are. Best wishes!
5/5
TrustpilotAmazing Sales Person Kerl Thank you so much.
I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.
Agent replied · 23 October 2024
Hi Ilker,it's great to hear how Kerl was able to offer such amazing customer care and helped you find what you were looking for. We wish you all the best, and thank you for leaving this review!
5/5
TrustpilotThe service from Chestertons is just…
The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .
Agent replied · 23 October 2024
We're glad to hear that Martin and the team were able to provide an outstanding service! Wishing you all the best, and please don't hesitate to get in touch if you need anything else from us.
5/5
TrustpilotProfessional and friendly!
Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.
Agent replied · 6 February 2025
Dear Emily,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matt and Suzan will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
2/5
TrustpilotAs a Landlord we find that more than…
As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!
5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Agent replied · 23 October 2024
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
1/5
TrustpilotWORSE THAN HELL
This is the worst agency that's ever operated in the UK. They only care about signing the tenancy agreement, after this, you can completely forget about receiving a dignified customer experience. First of all, they are able to tell you that the property you are renting has features that you've requested (such as AirCon), assure you of this through multiple emails, and even show you the AirCons through virtual tours, in cases when you are renting from abroad. Then, when you arrive at the property and the AirCons don't work, they don't fix it even after you specified that the AirCons were a MUST to rent the property. They simply laugh at your face after signing you as a client, worst customer service EVER, simply DON'T USE THEM. They ignore your messages and your calls, and they make you feel like you don't matte after paying for everything. And when you're done with your tenancy agreement? Behold, because to get your deposit back you must be a magician. I've been trying to contact them for 2 weeks, sending e-mails, calling them, in order to obtain an expected date of my deposit return, but NO ONE ANSWERS. It's exhausting and if this message can help you to avoid all the horrible situations that my flatmate and I went through, this message was completely worth it. I work with real estate in my home country, and I've never seen such a service that tends to advertise itself like it has some sort of "standard" to only receive the most horrible of services that this market has to offer. SAVE YOUR MONEY, TIME, AND PEACE OF MIND, and AVOID THIS AGENCY AT ALL COSTS.
Agent replied · 23 October 2024
Hi there, we are very concerned about your review and would like to investigate this matter further. In order to do so, please could you reply to our request for additional information? Once received, we will be able to look into this as soon as possible. Thank you.
5/5
TrustpilotProfessional and efficient
Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.
Agent replied · 23 October 2024
Hi Adam, thank for taking the time to leave a review for Niema. Should you need anything further, please feel free to reach out to her and the team. Best wishes!
5/5
TrustpilotChestertons South West Lettings, Zoe
Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!
Agent replied · 23 October 2024
Thank you for sharing!
5/5
TrustpilotKensington and Chelsea Chestertons
Always professional, courteous and reliable. Never let us down and keep closing deals within days. A huge thank you to Aki, Alexandra, Cory, Sam and Stephanie, undoubtedly you are masters of your craft.
Agent replied · 23 October 2024
Thanks Igor, we've shared your wonderful review with the team.
5/5
TrustpilotMichell Vasquez - Property Manager
Michell Vasquez (Property Mgr at Chestertons) has done a great job managing my flat. She is very responsive and has liaised effectively with my tenants to resolve a number of unforeseeable maintenance issues that have happened in the last 6 months.
Agent replied · 23 October 2024
Thank you for taking the time to post a review.It is great to receive your feedback.Please do get in touch with your local branch, if we can be of any further assistance.
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