Trusted Agent profile · Kensington and Chelsea
★★★★★
2,228 reviews across 2 platforms
31 Lowndes Street, Knightsbridge, SW1X 9HX, Kensington and Chelsea, SW1X 9HX
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 31 Lowndes Street, is rated 4.5 out of 5 across 2,228 reviews on two platforms, including 82 Google reviews rated 4.6. See how it compares with other estate agents in Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional lettings team
Very helpful and courteous service from the Kensington High Street lettings team - Mark and Dean were very good and very supportive. Even my outgoing tenant thought Chestertons was more professional than other letting agents instructed on the property.
Thank you for sharing!
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotColette O’Sullivan
My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.
Hi Janet, we're really happy to hear you found Colette supportive throughout the process. Wishing you all the best!
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
1/5
TrustpilotCheck insurance policy before moving in
Property management team of chestertons is a total disappointment. Even in emergent conditions instead of trying to be responsive, they are counting pennies. They left me in a drainage water flooded flat without any support, advising putting the heaters to max and opening the windows. In the fight of building and flat managements’ insurances, what you experience is totally meaningless to them. Their main concern is serving insurance companies. What I’ve learned is, getting and checking the insurance policy before you move in a rental is a MUST!!
4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotChestertons South West Lettings - Sean
I had the pleasure of engaging with Sean at the Chestertons to help me out and finding a place around Twickenham. The beauty I see in Sean is speed, efficiency and professionalism. Nice combination of traits!A real asset to the Chestertons brand...thank you Sean!
Thank you for sharing!
5/5
TrustpilotRichard Parkin - Chesterton's deliver again!
It has been a pleasure to deal with an effective and proactive property manager, who has excellent communication skills. Richard Parkin gets the job done and delivers an excellent service. He is a credit to both the team and to Chesterton's as a property service provider.
Hi Tom, we're sorry to see you have left this review and understand that our office manager has since been in touch with you to discuss this further. We appreciate how frustrating it can be to lose out on a property you love but in this instance, we had multiple prospective tenants in the same situation as you.All interest parties were given the option to submit a best and final offer and unfortunately, on this occasion, the landlord decided to accept a higher offer and longer tenancy term.We're sorry it did not work out on this occasion but wish you all the best in your property search.
5/5
Trustpilot5* - Highly Recommend!
With the help of Charlie in SW Lettings, the process of searching for and moving into a new apartment was effortless. Charlie went above and beyond to help find the perfect spot for my partner and I, cant recommend him and this agency enough!
What wonderful feedback! We thank you for taking the time to write a review.
5/5
TrustpilotGood experience so far!
Zoe has been great in organising our recent rental deal. Very friendly and helpful, and quick to respond on the phone. We are only at the very first stages of the contract but have been very happy with our experience with Chesterton’s so far.
Thank you for taking the time to post a review. It is great to hear that you are happy with the service provided so far, and endeavour to ensure this continues.All the best.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was incredibly helpful with our transaction. She worked around our schedule to give us a virtual tour and helped get us the answers about the property. We were very happy to find such a wonderful place. Highly recommend working with Chestertons and Melissa.
Thank you for sharing!
4/5
TrustpilotGreat service from Joyce
Joyce has been really helpful with managing our property and tending to the needs of our tenants.She is an asset to Chesterton.
Thank you for your feedback Joanne! We'll make sure to pass your compliments on to Joyce and the rest of the team.
5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotBrilliant job done by Chestertons
Brilliant job done by Chestertons! Isabela Thompson made all the diference being a wonderful agent. Chestertons has given us all the necessary support and it was great to work with them!
Hi Ana, thank you for your kind words regarding Isabela, she'll be delighted to hear this! Should you need any further support, please let us know. Best wishes!
5/5
TrustpilotExcellent agency with fantastic…
Excellent agency with fantastic managers. I am a tenant in the flat they manage. I had issues with the washing machine and lighting - and my manager, Isaiah Samuels, had all the work organized on the same day!They respond fast and help with all problems.
Hi Unkmas, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotZelda was super-efficient
Zelda was super-efficient, responded to a request straight away.
Hi Anna, thank you for your review. It's great to hear that Zelda was super efficient and came back to you straight away. Feel free to reach out again if you need anything.
5/5
TrustpilotConor Bunn 5*
Second time working with Conor Bunn at Chestertons and it was just as smooth/ pain free as the first! Conor sold my first flat and I have just bought my dream property with him. He sent to me off market, taking into consideration my spec, needs and eventually got the deal over the line.Couldn't recommend enough!
Hi Will, thanks for sharing your experience with Conor and congratulations on your new home! If you need any help in the future, please do reach out to the team again.
5/5
TrustpilotGiorgio was fantastic to deal with
Giorgio was fantastic to deal with. Always available for quick call on questions and helped me navigate the process of securing a house really easily. He even met us on his day off (a Sunday) to give us the keys. Would highly recommend him
Giorgio was very pleased to receive this feedback!Thank you.
5/5
TrustpilotExcellent service
Juliette is very professional and proactive very impressed.
Hi Samantha, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotGem and his team have come up trumps…
Gem and his team have come up trumps once again with great tenants.
Hi Steve,Thank you for taking the time to write a great review. We are so glad you were pleased with Gem and his team.We appreciate the support.Chestertons
4/5
TrustpilotStand out agent: James Smith
Overall we had a good experience with the agency but James Smith was brilliant at resolving our issues swiftly. On occasions acting on our behalf during his holidays and evenings, we can’t all thank you enough for your help.
Dear Benjamin,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotJuliette Dartois was great
Juliette Dartois was great. Very effective and personable.
Hi Altaf, thank you for taking the time to write a review. We are so glad Juliette was effective and personable. We appreciate the support and should you require any further assistance, we will be happy to help.
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