Trusted Agent profile · Kensington and Chelsea
★★★★★
2,228 reviews across 2 platforms
31 Lowndes Street, Knightsbridge, SW1X 9HX, Kensington and Chelsea, SW1X 9HX
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 31 Lowndes Street, is rated 4.5 out of 5 across 2,228 reviews on two platforms, including 82 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chestertons Knightsbridge & Belgravia hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotBest experience!!!
Megan, the lead negotiator/Agent was forthright, professional and helpful. She kept us informed every step of the way. This same level of support was received from all the subsequent team members we interacted with.
Hi Stella, thank you for taking the time to leave a great review. We are so glad Megan was professional and helpful and kept you informed. Wishing you all the best.
5/5
TrustpilotReliable Service
The team at Chestertons have done a great job in securing new tenants for my property, at an increased rate, within a matter of days. Shout out to Isaiah Samuels, who is currently facilitating repairs and agreements with great dependability.
Thank you so much for taking the time to leave this excellent review. We will make sure to pass on your kind words to Isaiah.
5/5
TrustpilotGreat experience letting flat
Chestertons let my one-bedroom flat quickly and completely stress-free. I had tenants in place very soon after advertising, and the whole process was handled smoothly from start to finish.
Thank you, Alex! We’re thrilled to hear that your experience was stress-free and that Christie has provided excellent management for your flat. We appreciate your recommendation and look forward to continuing to support you in the future!
5/5
TrustpilotThanks to Juliette Dartois
I have dealt with many agents from Chestertons here and there, and I can say that Juliette Dartois is the nicest and friendliest person. She always responds to me promptly, and the entire process has been smooth with her.
Hi Hae, thank you for the great review and sharing your experience with Juliette. We are so glad she was nice and friendly and responded promptly. We appreciate the support and wish you all the best.
1/5
TrustpilotNo morals. Avoid
Property agents generally get a bad rep and my experience with Chestertons rammed home why. I put in an offer on a property marketed through them. I made clear at the time that I was walking away from another property I was also considering. My offer was accepted by the seller on whose behalf Chestertons was acting, at which point I had assurances the property had been taken off the market. A few days later I get a call from Chestertons to inform me I had been gazumped. Not only had I now lost this property, I had lost the other one I had been considering. Utterly despicable behaviour. On top of that the agent I had been dealing with through the process was suddenly “ill”, meaning a new agent had to step in and do their dirty work of breaking the news. Avoid. All morals out the window with these ones.
Hi Chioma, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
4/5
TrustpilotVery smooth and pleasant experience
Very smooth and pleasant experience. The communication with Stav was great and he was very helpful. The only bad experience is that Chestertons operates with TenantShop. They will call you a thousand times even though you decline the service and in our case they processed an electricity company change without our consent. It would be great not having to deal with the TenantShop and only with Chestertons. Highly recommend Chestertons as an agency.
Thank you for sharing your experience Arantxa! We are very pleased to hear this.
5/5
TrustpilotExcellent service
Anna has been managing our property for the last 6/7 months and I couldn’t ask for more! She has been very diligent and excellent with communication and managing everything that has needed to be sorted (which has been quite a lot).
Hi Alison, thank you for sharing your feedback with us, it's lovely to hear. If you need any further assistance, please do not hesitate to contact Anna and the team. Wishing you the best!
5/5
TrustpilotChesterton's review
I worked with Joanna Wojciechowska and Catia Coelho at Chestertons to find my new flat. Joanna was the agent who showed me the flat first thing when it was on the market. She and Catia worked with me and walked me through the process of getting all of the paperwork done. They were kind and informative and very responsive. I am very happy that I got to work with them.
Thank you for the five star review
5/5
TrustpilotMichell at Chestertons
Michell at Chestertons has been of great help during my tenancy. Michell is responsive and follows up to ensure issues have been resolved. I found Michell to be highly professional and great to deal with.
Hi Kyle, thank you for the positive feedback. We appreciate your kind words and wish you all the best.
5/5
TrustpilotVery good service from the team
Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotI recently dealt with Chestertons…
I recently dealt with Chestertons regarding a property that I was interested in and was passed over to Millie Brandon to help me with my enquiry.I don’t often write reviews but felt that I should on this occasion to give praise to Millie for her excellent communication skills, personable approach and great sense of knowledge in the market.Thank you Millie for all your help, you’re a star!
Thank you for your review Lewis!
5/5
TrustpilotDanielle Lisbon Recommendation
I am writing to commend Danielle Lisbon for her exceptional service. Having been a tenant for over 10 years with Chesterton's, I have always found the company's service, responsive, and Danielle has made my experience excellent.I highly recommend Danielle Lisbon and Chesterton services.
Hi Luiz,Thank you for taking the time to write a review. Its great to hear how Danielle made your experience excellent.We really appreciate the support and should you need any further assistance, we will be happy to help.Kind regardsChestertons
5/5
TrustpilotSuccessful Tenancy Renewal
With help of Ms Emily Rowland, Tenancy Consultant at Chestertons, I have just successfully completed a renewal of tenancy. Ms Rowland conducted the negotiations with the tenants rapidly, effectively and with courtesy to all concerned. I am happy with the result and very grateful to her for her help.
Thank you, Peter! We're thrilled to hear about your positive experience with Emily and the successful tenancy renewal. Our team strives to provide efficient and courteous service, and it’s wonderful to know we met your expectations. Your feedback means a lot to us!
5/5
TrustpilotThank you to Conor Bunn!
Conor recently helped us find our first flat. He made the process feel as stress free as possible and made us feel like a priority. Extremely professional and always super quick with his responses. Thanks Conor, 5 stars!
Hi Hisham, congratulations on your first home and thank you for sharing your experience with Conor. If you need any help moving in the future, please do get back in touch. Wishing you all the best!
5/5
TrustpilotJoyce Pau at Chestertons is a very good…
Joyce Pau at Chestertons is a very good liaison for my property, contacts me only when needed and provides options and solutions to make it very easy for me. And is quick to respond with questions I may have.
Hi Richard, we're thrilled to hear that Joyce has been a great liaison for your property and made things easier for you. Please let us know if you need any future help. Best wishes!
5/5
TrustpilotThank you Jack
We worked with Jack to rent our property and he was brilliant . He is always there to give advise about the market and is accurate in his evaluations . The first viewing and the deal was done . Thank you so much Jack to you and your team ! Also when ever I call him for any information or evaluation he provides it , a very considered view point
Thank you for sharing Sabina!
5/5
TrustpilotNishaad Ali Marla Chestertons
Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!
Thank you for the wonderful review
5/5
TrustpilotProfessional and Kind
I would like to thank Amanda Goodman and Lavie Kim for their excellent support throughout the tenancy renewal process. They are professional, attentive, efficient and responsive.
Hi Kathy, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
1/5
TrustpilotKatherine is awful!!!
I waited for the agent named Katherine to come with a client today at 09:30AM to see the flat that i’am currently staying.The day before I asked her to RECONFIRM the viewing because sometimes people cancel last minute.1. She did not call me to reconfirm the viewing!2. She was 20 minutes late for viewing and of course I thought it was cancelled!3. The BIGGEST problem: She didn't even ring the doorbell to allow entry into the apartment. She just opened the door with the keys and I woke up with her in the flat and a man (the customer).I was undressed and I am also 9 months pregnant.Disappointing!!!!!
Hi there, thank you for your review, it's great to hear Lilly made the process of agreeing a tenancy an easy one! Should you need any future assistance, please feel free to get in touch. Best wishes!
5/5
TrustpilotVanessa is a true professional
Vanessa is a true professional. She is always available and answers our inquiries straight away. She is very pleasant and nothing is too much trouble. We are really pleased that she is looking after our property Dr and Mrs Joshi
Hi Hasmukh, thank you for your wonderful feedback. We're thrilled to hear that Vanessa has been such a professional and pleasant support for you. Should you need anything else, please do not hesitate to reach out to us. Best wishes!
5/5
TrustpilotGreat team!
We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!
Thank you for leaving your review with us Sabina! We are so pleased to hear this.
5/5
TrustpilotOutstanding team
The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.
Hi Mak, thank you for sharing your experience with our Fulham team. Wishing you all the best for the future!
5/5
GoogleVanesa from Chestertons KB has been assisting with my lettings search. She is extremely reactive and efficient! Vanesa somehow always manages to arrange several visits on short notice, understands our needs, and is a pleasure to work with.
Thank you, Elisabeth, for your wonderful feedback! We're thrilled to hear that Vanesa has been so helpful in your lettings search. Our team strives to provide excellent service, and it’s great to know we’re meeting your expectations. We appreciate your support!
5/5
TrustpilotWould use again, Bobby went above and beyond
I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable
Thank you for the five-star review!
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Tell us what you need and we'll put you in touch. Chestertons Knightsbridge & Belgravia hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Kensington and Chelsea.
