Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSharon Chattalis was very helpful
Sharon Chattalis was very helpful, and patient along the way. Instructions are clear, and letting everyone know what happens next and expectations! Highly recommended for everyone to use their services.
Charley · 18 June 2024
Agent replied · 6 February 2025
Dear Charlie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotPaid Rent and Deposit, Denied Access to Property
I had a very disappointing and stressful experience with Chestertons and would strongly caution others to be careful.
Nihat · 1 May 2026
Agent replied · 28 May 2026
We genuinely regret hearing about your experience, Nihat. Your feedback is invaluable, and we take it seriously. We're committed to improving our processes and ensuring better support for our clients. Thank you for bringing this to our attention, and we hope to make it right in the future.
★★★★★ 5/5
GoogleWe had the pleasure of working with Sumyee while searching for a property in Kensington, and I couldn't be happier with the service provided. From the very beginning, she displayed a deep knowledge of the local market, offering valuable insights and, with her interior design background, she helped us shaping the decision of renting the property we needed!
Highly recommend to anyone who is looking for a serious property person!
Vincenzo · 27 October 2024
Agent replied · 10 November 2024
Hi Vincenzo, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotTamara has been an enormous help when…
Tamara has been an enormous help when renegotiating my tenancy, informing me of the recommended rental price and ensuring I am fully aware of all my options. Very efficient.
Penelope · 3 July 2024
Agent replied · 22 October 2024
Hi Penelope, thank you for your feedback and congratulations on the renegotiation of your tenancy. We wish you all the best!
★★★★★ 5/5
TrustpilotRecommendation of Chestertons/Lamar Joseph
I recently rented a flat in Kensington with Chestertons. Our property manager, Lamar Joseph, was great to work with….he showed us the property we fell in love with and helped us put in an offer and set up the lease. Lamar is responsive, knowledgeable, and a great communicator. Overall, I recommend him if you’re seeking a new rental accommodation!
Diana · 30 January 2022
Agent replied · 22 October 2024
Thank you for sharing, we are so pleased to hear!
★★★★★ 5/5
TrustpilotTamara Price was really helpful in…
Tamara Price was really helpful in guiding us on the perfect application for a rental. We are new to the UK rental market, and we really appreciated all the help in giving context and advice for us to find a place to live!
Claudia · 7 September 2023
Agent replied · 22 October 2024
Hi Claudia, congratulations on your new home! We're happy to hear that Tamara was on hand to guide you through the process. Should you need any future help, please let us know. Wishing you all the best!
★★★★★ 5/5
TrustpilotKind and helpful staff
Mitch at Chestertons in the lettings department was wonderful to speak with this morning, very knowledgeable and super helpful with my queries. He had a lot of patience and was a joy to speak with. Thank you Mitch!
Alice · 3 January 2024
Agent replied · 22 October 2024
This is great to hear Alice, thank you for taking the time to leave a review for Mitch. Please do let us know if you need anything further. Best wishes for 2024!
★★★★★ 5/5
TrustpilotI had the pleasure of having Madi from…
I had the pleasure of having Madi from the Fulham branch assist me with finding a new home. She was outstanding from start to finish. I am so thankful to her for helping making a stressful situation so much better. She is professional, helpful, friendly and goes above and beyond her job role. Thank you Madi!
Nicci · 7 June 2022
Agent replied · 22 October 2024
Thank you so much Nicci! We are so pleased to hear of your experience with Chestertons.
★★★★★ 3/5
TrustpilotMixed experience
My experience with Chestertons has been mixed. The people I spoke with has been friendly, however the communication could be greatly improved.I constantly had to chase for information for moving in, I didn't receive any information at all about the scheduled time for check-in to the apartment, no information about how to register for concierge, gym, etc. Another thing, which was surprising to learn, is that I will be dealing with the landlord directly instead of Chestertons - I was never informed of this throughout the process and only learnt this on the move-in day..
Daniel · 28 April 2024
Agent replied · 22 October 2024
Hi Daniel, thank you for highlighting this to us, we've passed this feedback on to the relevant team so they are aware. Whilst we feel that feedback was given during the process, we appreciate your comments regarding specific info for the building and how to register for certain facilities. If there is anything else we can assist with, please do not hesitate to reach out directly to the team or email social@chestertons.co.uk.
★★★★★ 5/5
TrustpilotWonderful care and customer service!
Sharon Chattalis has been nothing short of wonderful in handling our lease swap, from prompt communication, to clearly outlining next steps and negotiating with the landlord. The process felt quick and stress free thanks to her care and dedication to finding the best solution for all parties.
Amy · 5 May 2023
Agent replied · 6 February 2025
Dear Amy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. We are delighted to hear of your positive experience. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and in particular Sharon. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotThanks to Xiaoyi anf the Team
Thanks to Xiaoyi anf the Team. Xiaoyi Fan, together with Ryan Briggs and others has been doing a good job, being responsible and quickly responsive in dealing with various matters. Thanks also to other Chetertons Teams, selling and leasing, etc.
Paul · 7 November 2023
Agent replied · 22 October 2024
We're thrilled to hear this Paul, thank you for taking the time to leave a review. If you need anything further, please do let us know. Best wishes!
★★★★★ 4/5
TrustpilotWith a difficult tenant and an ageing flat
With a difficult tenant and a flat and block which have suffered from neglect, I have greatly benefitted from the work and advice of Shakil. He has responded promptly to an increasing number of issues. He has persevered in getting access to the flat and implementing various maintenance tasks. Pa-Reis has faced similar problems of lack of response from the tenant but is persevering in the efforts to secure a renewal contract. Thank you both.
Neil · 25 July 2024
Agent replied · 22 October 2024
Hi Neil, thank you for taking the time to leave a review for Shakil and Pa-Reis. We know they are still working with you to secure a renewal contract so if you need anything else, please do let them know. Best wishes!
★★★★★ 5/5
TrustpilotThank you Shakil
Shakil has been most attentive and diligent in dealing with a complex situation. I am very grateful for his input and professionalism at all times. Thank you.
Raj · 25 July 2024
Agent replied · 22 October 2024
Hi Raj, thank you for sharing your experience with Shakil. If you need any further help, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotThank you Ellina!
Ellina was so lovely and helpful, she kept pushing to get us the flat we wanted and didn’t pressure us into accepting anything we weren’t happy with. This was a much more positive experience than I’ve had with estate agents in the past and now we have an amazing flat we can’t wait to move in to!
Daniella · 6 April 2022
Agent replied · 22 October 2024
Thank you for your review Daniella! We are so pleased to hear this!
★★★★★ 5/5
TrustpilotNew Home!
Olivia Arnell made a typically difficult experience to an organized and efficient one. She showed me the property the same day I emailed her. She was able to answer all my questions and guide me through the whole process and I now have a new home! Thank you Olivia!
LITTA · 16 February 2023
Agent replied · 22 October 2024
Congratulations on your new home! We're delighted to hear Olivia helped you find it, we'll make sure to pass on your compliments to her. Should you need anything else in the future, please let us know. Wishing you all the best in 2023!
★★★★★ 1/5
TrustpilotShady people -- will not miss any opportunity to fleece tenants
1. They took more than a month to return my deposit from the time when the checkout inventory report was generated. During that one month, each time, I had to initiate the conversation and they would send me a meaningless response -- "the landlord hasn't responded yet".2. After 1 month of the report generation, the agents said that the landlord proposed £100 charge for an item that costs £12 on Amazon citing that it had "sentimental" value. Luckily, the end of tenancy cleaners, who broke the item agreed to replace but even they were shocked to hear the £100 quote.In the end, the cleaners confronted their BS and it was all sorted.
Preet · 17 April 2024
Agent replied · 22 October 2024
Hi Preet, we're sorry to see you have left this review. We can see that you have since deleted your Google review but would like to reshare our response to this situation here.We are aware that your tenancy ended on the 18th January and on the 23rd January, when in receipt of the check out report, our team wrote to your Landlord advising that your full deposit should be returned to you. Ultimately, as you will appreciate, the decision relating to the return of the deposit lies with your Landlord and our role is to communicate their instructions to you. The Landlord proposed a deduction of £100 to replace an item that your nominated cleaning company had unfortunately disposed of. Following further conversations between the cleaning company, our team and the Landlord, an agreement was reached for the cleaning company to compensate the Landlord directly for the error they had made.The full deposit was then returned to you on the 23rd February. Whilst we were notified that you had contacted TDS to initiate a dispute through their adjudication service, the monies had already been refunded to you in full prior to this process commencing.
★★★★★ 4/5
TrustpilotThank you Lorna and Suzan
Both Lorna and Suzan were extremely helpful and friendly when it came to helping us find and securing our flat. I am very grateful for there help and for making the renting process stress free!
Emily · 13 February 2024
Agent replied · 22 October 2024
Thank you very much for leaving your review Emily!
★★★★★ 5/5
TrustpilotProfessional, friendly service
As a landlord wishing to avoid the stress and hassle of renting, JP and in particular Suzan Salih provided a professional, personable service which made the whole process very straightforward.
David · 21 May 2024
Agent replied · 6 February 2025
Dear David,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotWe have used Chestertons letting agency…
We have used Chestertons letting agency for a good few years now and have been impressed with their efficiency and friendliness. The Lettings Manager Stephen O'Connell has been particularly responsive and helpful and the ethos he has created has spread through all his staff.
J · 4 July 2023
Agent replied · 22 October 2024
Hi there,We're so pleased to hear that Stephen and the team have provided such an friendly and efficient service throughout the years! Thank you for taking the time to leave this review, and please don't hesitate to reach out if there's anything else we can support you with.
★★★★★ 5/5
TrustpilotGreat service from Nishaad
Nishaad was extremely helpful and quick to answer any queries I had when looking for a rental property. He was professional whilst being personable, thorough when detailing property information and I felt that he really had my best interests at heart. I will definitely be using Chestertons again and highly recommend requesting Nishaad as your estate agent.
Ksenia · 28 February 2022
Agent replied · 22 October 2024
Thank you for sharing your experience with Chestertons. We are so pleased to hear this!
★★★★★ 5/5
TrustpilotGood all round!
We had a transition from the previous letting agent over to Chestertons - and they have always been freindly, happy to help, and quick to respond. Thanks especially to Risida Geeganage (our property manager). We have not had to use the team much, but when we have they have always made sure they get to the bottom of the issue and keep us updated.
J · 22 December 2025
★★★★★ 4/5
TrustpilotStephen was a great help when renting…
Stephen was a great help when renting out my property. He gave sound advice and was around to assist throughout the whole process. Chestertons as a whole company seems reliable and competent. Do watch out for the number of auto emails sent out though!
Morag · 1 July 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us a positive review, we'd love to get to the bottom of the amount of auto-emails you are receiving to stop that. Please email social@chestertons.co.uk with more details so we can investigate. Best wishes
★★★★★ 5/5
TrustpilotI was so impressed with the service
I was so impressed with the service, one of the guys Conner was really polite and went above and beyond, would highly recommend them.
Alan · 29 August 2024
Agent replied · 22 October 2024
Hi Alan, this is lovely to hear. Thank you for sharing and if you need anything else, please do not hesitate to let Conor and the team know.
★★★★★ 5/5
TrustpilotHad a great experience with South West…
I never usually write reviews, but we had a great experience with South West Lettings. Zoë Birch is by far the best estate agent my flatmates and I have had in the area. She was quick to respond and incredibly helpful in finding us great properties during the busy summer season. Thank you Zoë for all of your invaluable help!
Paige · 25 August 2021
Agent replied · 22 October 2024
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
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