Trusted Agent profile · Kensington and Chelsea
★★★★★
2,481 reviews across 2 platforms
116 Kensington High Street, Kensington, W8 7RW, Kensington and Chelsea, W8 7RW
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 116 Kensington High Street, is rated 4.5 out of 5 across 2,481 reviews on two platforms, including 180 Google reviews rated 4.7.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotIona Serban
I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.
HI Millicent, thank you for sharing your experience with Iona. We are so glad Ionas responses were quick and professional. Thank you for the support.
5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!
Hi Lee, thank you for taking the time to write a great review. We are so glad Juliette was helpful in finding you a new home! We hope you love your new property and should you require any further assistance, we will be happy to help.
1/5
TrustpilotTerrible viewing appointment
I had a viewing appointment for a rental property with their office at 40 Connaught Street at 13:00 on 03/10/2024.The agent arrived late and made a phone call to find me even though I was the only one standing in front of the property. She did not even bother to apologise for being late and snapped at me saying that it took her to find a parking space and she did not provide any proper viewing experience because she was too busy sulking. I find her attitude very unprofessional and unpleasant.Note: No response is required from Chestertons as all you do is to disclose my personal information here; I had to repost this.. In addition to your poor service, you do not appear to have any consideration about how this review system works. Shame on you,
Hi there, thank you for bringing your concerns to our attention. As mentioned previously, we sincerely apologise for the experience you had during your property viewing on October 3rd. We will be addressing this matter directly with the agent involved to ensure that it doesn’t happen again in the future.We value your feedback as it helps us improve our service. If you have any further concerns or if there’s anything we can do to assist you in your property search, please don’t hesitate to reach out.
5/5
TrustpilotCan’t thank Ravi enough for his…
Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far
Thank you for sharing Caroline!
5/5
TrustpilotAmanda Goodman has liaised between…
Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.
Thank you for your fantastic feedback, Sarah! We're thrilled to hear that Amanda has made such a positive impact during your renewals. Our team strives to create great experiences, and it’s wonderful to know we succeeded for you. Looking forward to assisting you in the future!
5/5
TrustpilotChestertons are great!
Highly recommend Gary and his team at Chestertons! They put up our house in the rental market, helped us find the best tenancy deal and now manage the property. We’ve rented our house out for 3 months now and we’ve never had to worry. The Chesterton team is very efficient in dealing with any issues from our tenants and we’ve had a stress free experience working with them. Highly recommend!
It is wonderful to receive such a glowing review - Gary and his team in Battersea will be very pleased to read this!
5/5
GoogleWe had a great experience with Waad. She goes above and beyond to help finding a right home for us.
Thank you, Thao! We're thrilled to hear about your positive experience with Waad. Our team is dedicated to going the extra mile for our clients, and it’s great to know you found the perfect home with her help. Your satisfaction means a lot to us!
5/5
TrustpilotHighly recommend them
Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.
Hi Shiv, thanks for your review and congratulations on your new lease. Amanda and Meg were delighted to have helped and should you need anything further, they are only a phone call or email away. Best wishes!
4/5
TrustpilotEdited - good recovery
I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.
Thank you for sharing your experience, Sam. We sincerely apologise for the challenges you've faced with our property management team. Your feedback is important to us, and we are committed to addressing these issues to improve our service. We appreciate your patience as we work towards a resolution.
5/5
TrustpilotGreat Experience
Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!
Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.
1/5
TrustpilotI use Chestertons to manage my rental property.
I use Chestertons for property management, but their maintenance costs are making me reconsider. They rely on contractors with highly inflated rates, recently pricing a basic, one-day decorating job at over £1,200.
We appreciate your feedback, Geoffrey. We're sorry to hear about your experience with maintenance costs. Your concerns are important to us, and we're continuously working to ensure our services provide value. Thank you for bringing this to our attention.
5/5
TrustpilotHad a super experience with Molly
Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much
Hi Christine, thank you so much for your review! We're happy to hear you found a new home and should you need any assistance with a property search in the future, we'll be here to help!
5/5
TrustpilotGregor was amazing
Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!
Hi Krista, thanks for sharing your experience with Gregor. Wishing you all the best for the future!
4/5
TrustpilotOverall good service
Have used Chestertons for a while now - overall very reliable and professional. Samuel Philips in particular is really responsive, helpful and diligent.
Thank you for your kind words, Nick! We're glad to hear you’ve had a positive experience with our team, especially with Samuel. We appreciate your feedback and look forward to continuing to provide you with reliable and professional service.
2/5
TrustpilotLost interest once the letting was done
They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.
Hi Paul, thanks for your review. We understand you accepted another offer and advised you to collect the keys from our office. This is often the quickest and safest method to secure keys, the property being minutes from our office. We wish you well in your tenancy.
5/5
TrustpilotI'm very happy with Chestertons…
I'm very happy with Chestertons service! I'm a landlady living abroad, and before Chestertons my previous experiences with agencies were really bad. Since Chestertons took over as my agents everything changed! Stav found the right tenant for my flat and Katharine made sure all the process ran smoothly. All in a very honest and respectful atmosphere. I trust them 100%! it's super important for me to have
We are so pleased to hear this, and thank you for taking the time to write such a lovely review
5/5
TrustpilotOutstanding, professional service
Very happy indeed to have been the recipient of Amanda Goodman's outstanding service which included regular updates and attention to detail ensuring that the contract with our tenant was completed on time and to mutual satisfaction.Thank you Amanda!
Hi Mike,Thank you for taking your time to write a review and share your experience with Amanda. Its great to hear you received such outstanding service.We appreciate your support.Best wishesChestertons
5/5
TrustpilotJasmin is such a breath of fresh air
Jasmin is such a breath of fresh air, so quick to respond, attentive and extremely knowledgeable. I couldn’t ask for a better Property Manager
5/5
TrustpilotEfficient and professional service
I urgently needed to travel for medical treatment and looked at Airbnb options but got in touch with several agencies, including Chesterton. I wasn’t keen on Airbnb as over the last 3 years, you get unexpected cancellations.Juliette understood my requirements quickly and shared specific options unlikely many agents who sent across random properties. We settled on the one that would work for me for 3 months and despite some administrative challenges, Juliette helped get everything done in a few days so I would have a place to stay immediately when in london and commencing my treatment at peace. She also met me on Sunday afternoon to handover the keys and couldn’t be happier with the place.
Hi Pareet, thank you for sharing your experience with us. It's lovely to hear that Juliette was able to find you a short-term rental so quickly so that you could travel to London for medical treatment. We wish you a speedy recovery and if you need anything else, please do not hesitate to get in touch.
5/5
GoogleIan Barrett, Chestertons, Kensington handled the sale of our former BTL mansion flat in Kensington. Was not an easy sale with the former agent having over-priced the property, lease defects, a very picky buyer and an aggressive buyer’s solicitor. Ian took charge and got very deeply and personally involved in the transaction. Many others would have given up but Ian persevered, resurrected the deal after it had fallen through at one stage and brought it to a successful conclusion. It was all far from easy but he managed to get the deal done. We are very grateful and have no hesitation in recommending Ian.
Hi John, thank you for taking the time to write a great review and sharing your experience with Ian. Congratulations on your sale, we are so glad Ian took charge and was able to successfully complete the transaction. We wish you all the best.
5/5
TrustpilotMove to Fulham 193 Munster Road
Had spent a considerable time trying to find the right property in or around Fulham. Until I was able to get in contact with Chestertons (Madi Doe Specifically). Madi was unbelievably helpful as well as excellent in her contact with us. The move was swift and we couldn’t be happier with the property itself. So all in, Chestertons was great and so was Madi. Thanks.
Thank you for sharing!
5/5
TrustpilotAlexandra was so patient and amazing…
Alexandra was so patient and amazing with us throughout our property search. She listened to our requirements and was dedicated in finding the perfect property for us. She was always responsive and open and we felt well looked after throughout the whole process. We are now in our long term home and we can’t thank her enough for all of her hard work.
Thank you for taking the time to leave such a great review!
5/5
TrustpilotGreat Service
Juliette has been great in securing a tenant very fast for my flat. She has been professional and prompt in her response to my enquiries. I would give 5 stars, thank you!
Good afternoon, thank you for taking the time to write a great review. We are so glad Juliette was professional and prompt with her responses. We appreciate the support and should you need anything further, we will be happy to help.
5/5
TrustpilotDelphine Violle was our agent at…
Delphine Violle was our agent at Chestertons who made the whole journey of renting a flat a pleasant one. Her work ethics, professionalism and helpful assistance made the whole process smooth and swift, answering all our questions and accommodating all our requests. We are very pleased with our experience and Delphine made our journey a pleasant one. Thank you Delphine and Chesterons! Anna R
Thank you for leaving your review Ella! We are so pleased to hear this.
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