Chestertons Chelsea reviews in Kensington and Chelsea

★★★★★ 3/5

Trustpilot

Honest review

We had a very bad experience at the beginning of our tenancy with Chestertons. The communication was poor, with our emails often receiving slow or nonexistent replies. The technicians hired by Chestertons were dreadful, frequently failing to show up and making excuses. For example, our washing machine broke and wasn’t fixed for three months.However, our experience improved significantly when we got a new property manager, Joyce Pau, later in the year. Joyce was brilliant, she communicated effectively and ensured that things got done promptly. Joyce would receive 5 stars, but unfortunately, the rest of our experience with Chestertons would only get 1 star.

Eimear · 7 June 2024

★★★★★ 5/5

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Briana was very attentive and…

Briana was very attentive and understanding of my concerns, and sorted out the problem promptly while keeping me updated appropriately. 10/10 for professionalism and empathy

Amna · 13 March 2026

★★★★★ 5/5

Trustpilot

A big thanks for Stephanie Russo

I would like to thank Stephanie Russo for her support in letting out our flat. She has find the right tenant, convinced us to rent through Chesterton and facilitate a smooth process taking into account it was our first time renting our property. Unfortunately, our tenant had to terminate the tenancy agreement 6 months earlier. One again, she had been extremely helpful supporting us through terminating the contract and finding new tenant. Great support throughout !

Amina · 7 August 2024

★★★★★ 5/5

Trustpilot

Issue resolved expectation exceeded

I am writing this review as a thank you to Davide Frongia who managed to resolve an issue that I had been trying to resolve for some time. Davide took personally ownership of the issue and mapped out how we would proceed and then executed the plan to my satisfaction. Thank you Davide for being able to resolve this issue for me and allowing for my experience with Chestertons to be be a positive one! Kindest regards

Sabrina · 13 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service and Support in Finding Our Holland Park Flat

We had a fantastic experience with Chestertons in finding our flat in Holland Park. From start to finish, their service was exceptional. A special thank you to Stephanie Russo, who guided us through the process with great professionalism and care. She was always available to answer our questions and ensured that the entire tenancy process was smooth and stress-free. We couldn't be happier with our new home and highly recommend Chestertons for their outstanding service!

Dobo · 9 August 2024

★★★★★ 5/5

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Ryan Briggs is very helpful.

Charlotte · 31 July 2026

★★★★★ 5/5

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Outstanding Rental Service Experience with Katherine Ma

I had the pleasure of working with Katherine Ma for my recent apartment search, and I couldn't be more satisfied with the service she provided. Katherine was incredibly patient, professional, and enthusiastic throughout the entire process. She went above and beyond to ensure that I had all the information I needed and answered all my questions promptly. Her dedication and support were invaluable, and I highly recommend her to anyone in need of rental services.

Christina · 1 August 2024

★★★★★ 5/5

Trustpilot

A great process end-to-end

Chestertons in Fulham recently helped us find a new place to live. Issy - who was our rep - shared places that were relevant and was always able to work around our schedule to view them. She took our brief and was spot on each time with her recommendations - with other agents, we wasted a load of time in viewings that were far off - conversely we offered on 2/2 of the places we viewed with Issy.When a place came up we loved, Issy moved quickly to help us secure it, arranged second viewings to help the move-in and stayed close to the work happening / needed to make sure it was done. Any challenges that came up, Issy was on top of and solved quickly, usually with 24h.We were always made to feel like we were a priority for Issy and it’s been great working with her throughout the process.

Ric · 19 April 2024

★★★★★ 4/5

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Ryan has been very helpful and a…

Ryan has been very helpful and a pleasure to deal with!

Richard · 4 June 2026

★★★★★ 5/5

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Thank you Catherine and Simon

Our property manager was Catherine Whaley. She accommodates all our maintenance requests and other queries and responds efficiently. We had such a delightful time during our tenancy thanks to her assistance. We would also like to thank Simon for assisting us on our flat-hunting journey, he provided multiple options within our parameters very efficiently and coordinated the viewing date to make it extremely convenient for us to compare and make the decision.

Yvonne · 15 August 2024

★★★★★ 5/5

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Efficient, reliable and friendly.

The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.

Monty · 31 May 2024

★★★★★ 1/5

Trustpilot

Furniture in contract not in flat

We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not there when we arrived due to previous tenants taking it with them. We were offered a small compensation amount, and when we spoke to Hannah Al-Sayyah Marla and explained it did not simply cover the costs, she threatened to hold the money they offered.AVOID AT ALL COSTS.

Caitlin · 15 March 2024

★★★★★ 5/5

Trustpilot

Super positive experience from our property manager, Samuel

We’ve had a really positive experience with Chestertons, particularly with Samuel as our property manager. From the beginning, he has been incredibly responsive, attentive, and considerate throughout the move-in process. He was always quick to answer questions, provide updates, and assist with any issues that came up, which made settling into a new apartment and moving countries much less stressful.

Lori · 20 May 2026

★★★★★ 5/5

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EFFICIENT, HELPFUL AND ATTENTIVE STAFF

I was very happy with the service I received from Chestertons in relation to the sale of one property. The sales team were very helpful and attentive; from the negotiation of the sale price in a difficult market to the completion of the conveyance.

Mauricio · 7 September 2026

★★★★★ 5/5

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Amanda Goodman from Chestertons has…

Amanda Goodman from Chestertons has been a great help all through my tenancy swap process.Even though the process became tiresome due to various reasons out of our control, she kept her calm. She explained everything to me clearly even after me calling her like 10 times in a day! We were finally able to finish the swap and all thanks to Amanda for being on top of everything.

Aashi · 3 October 2024

★★★★★ 5/5

Trustpilot

Carlo - an exceptional agent

Carlo has been amazing over the last, difficult year as I tried to purchase the property Chestertons were marketing.

Pdbeloprcustomer · 19 March 2026

★★★★★ 1/5

Trustpilot

Scamming renters and owners alike

Kara Bluitt and her team at Chestertons Fulham clearly cannot resist the temptation to take money that isn't theirs. They tried to just skim a few hundred pounds out of our deposit for no reason. When confronted with the fact that the "defects" they were keen to charge us for were actually detailed as pre-existing in the check-in inventory, they wouldn't even bother to reply. They would repeatedly blame delays on the owners. Eventually I had to contact the owners myself to resolve the matter and eureka, 4 months later, we finally have our deposit back. Throughout our tenancy, whenever maintenance issues would arise, they would send strictly their contractors, who would not solve the issue but happily charge the owners.

Petra · 6 February 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Chestertons

Thank you so much to Chestertons! I think they were just so unique in actually TRYING to identify the most appropriate options for my needs. They actually listened. I spoke to Abbi from South Ken and when this did not work out location wise without me even making a call I had call from Tom in Belgravia and Stephanie in Kensington. There was just so much proactivity and I was so grateful. I haven’t seen this with any other agencies. There is clearly great communication here between branches. I was so impressed. I have seen several properties in the last few days I kind of know what I am looking for now. Jack from Kensington was an absolute gem. He was very professional showing me around and again listened attentively. He had very good knowledge. Thank you again for trying to help me find my next home :) Shan

Shan · 5 February 2024

★★★★★ 5/5

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I use Chestertons as my lettings agents…

I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.

Anna · 28 August 2026

★★★★★ 5/5

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I want to take my thankful to Ms Shanya…

I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!

Yuki · 3 December 2024

★★★★★ 1/5

Trustpilot

Chestertons merger with FL in Kew

Chestertons merger with Featherstone Leigh is a disaster. Rent coming in late what is going on?Oh I know, Chestertons delaying rent to keep a bit of interest.Anyway once my lease is up I will be off to another agent.Oh and the letting manager leaves at 4pm😱Not to mention left hand not knowing what right hand is doing.Would you like to rent one of your flats, FL already have it you fools.😂😂😂Hence you have it.

Andrew · 14 May 2024

★★★★★ 5/5

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Quick responses on tenancy change

Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!

James · 9 March 2026

★★★★★ 5/5

Trustpilot

Good work from the vacates team.

Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.

Anon · 3 October 2024

★★★★★ 5/5

Trustpilot

Many years of positive experience

Chesterton (High St. Ken) has rented out my house for many years. I've used other agents, and they have proved the most able to find good quality tenants. Their online portal is useful in this process.Stephanie has been a very helpful key contact at the branch with each of my tenancies. She has provided sound advice and keeping with well informed. She is a credit to Chestertons.

Ryan · 26 August 2024