Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSharntell and Hannah were incredibly…
Sharntell and Hannah were incredibly helpful at getting everything sorted for me. It was a tight deadline but they were able to provide all relevant information efficiently and promptly. They kept in constant communication with updates and were so nice throughout!
Courtney · 3 June 2026
Agent replied · 24 June 2026
Thank you for your wonderful feedback, Courtney! We're thrilled to hear that Sharntell and Hannah provided such excellent support. Our team is dedicated to making the process smooth, especially under tight deadlines. We appreciate your kind words and hope to assist you again in the future!
★★★★★ 5/5
TrustpilotProfessional and efficient.
Chestertons manage the property I have been renting for five years, and it’s been smooth sailing. Special mention to Rachel Hannam for dealing with a recent bit of yearly admin professionally and effectively.
Caroline · 17 July 2026
Agent replied · 22 December 2024
Thank you, Caroline, for your kind words! We’re thrilled to hear that your experience has been smooth over the years. Rachel will be delighted to know her efforts made a positive impact. We appreciate your feedback and look forward to continuing to support you!
★★★★★ 5/5
TrustpilotExtraordinary Emergency Response
It was an emergency and Carolyn and Carl were extraordinary helpful. They went the extra mile to solve it and they really got involved in the process with external parties.
Alejandro · 24 July 2026
Agent replied · 24 September 2026
Thank you, Alejandro! We’re thrilled to hear that Carolyn and Carl provided you with exceptional support during your emergency. Thank you for taking the time to share your feedback which means a lot to us!
★★★★★ 5/5
TrustpilotGreat service and property management
Chestertons property management have been great for over the last 5 years we have been with them. Communication is always professional and responsive. Special thanks to Ryan Briggs for all the hard work and attention to detail. Would highly recommend.
Nicholas · 19 April 2026
Agent replied · 28 May 2026
Thank you, Nicholas! We're thrilled to hear about your positive experience over the past five years. Ryan and the team appreciate your kind words and dedication. Your recommendation means a lot to us, and we look forward to continuing to support you!
★★★★★ 5/5
TrustpilotBarnes Office experience was 10/10
Thank you so much to Kevin at the Barnes office. We are now finally settled into our new home, and the whole process was made so much easier because of Kevin’s support, professionalism, and patience throughout.
Hanna · 7 May 2026
Agent replied · 28 May 2026
We’re thrilled to hear about your positive experience with Kevin! His dedication to understanding your needs truly makes a difference. Thank you for recommending our team and for sharing your journey with us. Enjoy your new home!
★★★★★ 5/5
TrustpilotSynika Regis Jackson made all the…
Synika Regis Jackson made all the difference, friendly and always responsive. She was very supportive when I made the transition from renter to owner
Shavāsti · 17 July 2026
Agent replied · 24 September 2026
Thank you for your fantastic review, Shavāsti! We're thrilled to hear that Synika provided such supportive service during your transition from tenant to homeowner. Congratulations on this exciting new chapter!
★★★★★ 5/5
TrustpilotGregor, the key to a fantastic first rental experience with Chestertons
I can't recommend Gregor Scott and Chestertons enough! We were looking for quite specific rental requirements in terms of accessibility and to tight timings and Gregor was absolutely fantastic. In addition to incredible professionalism and expertise, he went above and beyond, was incredibly proactive to help me secure the perfect rental, brilliantly guiding me along the way and made the whole process smooth and incredibly human. He thoughtfully and skilfully balanced tenant and landlord needs to get to the best solution, adaptively navigating any unexpected solutions. This is my first experience with Chestertons and it’s been really impressive with Gregor.
Sheila · 3 February 2025
Agent replied · 23 October 2024
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotProfessional, caring and attention to tenants
I want to write about my wonderful experience with Niema.After 4 years of dealing with another agency, Niema from Chesterton took over the managing of our property and from the first phone call (I was already surprised she called) I was so impressed that I remember thanking her for being so professional and prompt in finding a solution to our situation.Quite honestly I had lost all my trust in Agencies after my previous experience but I am now really hopeful.Niema is proactive, professional, quick at problem solving and lovely to speak to. After all of our interaction I felt heard, I understood where the problem or delay was, and I knew there was a plan going forward.I could not praise her enough.
Mel · 15 January 2025
Agent replied · 13 February 2025
Hi Mel, thank you for the lovely feedback. We are so glad Niema was proactive and professional, she will be thrilled by the kind words. If you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotI bought a flat in Pimlico
I bought a flat in Pimlico, negotiating a price very quickly with their help. The team were very professional, provided good advice, were responsive on the telephone and email, and allowed access on a number of occasions for measuring up, builders etc. They were always on time for appointments and most importantly were personable without any of the bs you sometimes get.
Mr · 2 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic review, Mr. J Cooper! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our priority, and we’re glad we could assist you in finding your flat. We appreciate your kind words and look forward to serving you again!
★★★★★ 5/5
TrustpilotChristie and the team at Chestertons…
Christie and the team at Chestertons were extremely professional and helpful throughout our experience.
Ozgur · 27 August 2026
Agent replied · 24 September 2026
Thank you, Ozgur! We're thrilled to hear about your positive experience with Christie and the team. Your recommendation means a lot to us. We're always here to provide support and ensure our clients feel valued. Wishing you all the best in your future endeavors!
★★★★★ 5/5
Trustpilot5 star experience with Richie Parkin @ Chestertons…
I am delighted to share my positive experience with my new property manager, Richie Parkin. Since assuming responsibility for my property, Richie has proactively resolved several complex issues with efficiency and professionalism. He demonstrates exceptional customer-facing skills, establishing strong relationships with landlords, tenants, and suppliers. His extensive property knowledge, which I have not encountered before, enables him to address the root causes of problems rather than opting for superficial solutions. Richie is highly organized, decisive, and consistently delivers prompt and effective results. I highly recommend his services without reservation. Five stars, thoroughly deserved.
Claire · 13 December 2024
Agent replied · 22 December 2024
Hi Claire, thank you for taking the time to write a great review. We are so glad Richie is highly organised, professional and knowledgeable. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotI wanted to take a moment to share my…
I wanted to take a moment to share my exceptional experience with Ann Dickson from Chestertons's Property Management team. Ann has been incredibly professional and supportive in resolving a challenging water ingress issue. Her dedication, responsiveness, and attention to detail truly set her apart.Throughout the process, Ann consistently demonstrated genuine care and professionalism, keeping me informed every step of the way and ensuring that all necessary actions were taken. Her proactive approach in advising on compensation for loss of rent and coordinating with the involved parties has been invaluable.I am deeply grateful for Ann's outstanding service and would highly recommend her and Chestertons to anyone seeking a reliable and supportive real estate professional. Thank you, Ann, for going above and beyond!
Tao · 12 December 2024
Agent replied · 22 December 2024
Hi Tao, thank you for taking the time to write a great review and sharing your experience with Ann. We are so glad Ann was professional and supportive, she will be thrilled by the kind words. We appreciate the support and wish you all the best.
★★★★★ 5/5
Trustpilot2 year tenancy.
I rented a property through Chesterton's for two years and from the moment my partner and I moved into the property James Smith the Property Manager made the process and duration of our stay smooth sailing. Whether we needed something fixed, or had a question about something to do with the property James was always attentive and responded quickly to get things sorted. All the while he was always polite and a pleasure to speak to.
Oliver · 30 January 2025
Agent replied · 6 February 2025
Hi Oliver, thank you for the positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotCompany Staff…
Companies are only as good as their employees, my latest dealing with Zoysia Gray was a pleasure, she gave me all the information that I needed in an efficient, no nonsense way
David · 17 April 2026
Agent replied · 28 May 2026
Thank you for your wonderful feedback, David! We're thrilled to hear about your positive experience with Zoysia. Our team strives to provide clear and efficient service, and it’s great to know we hit the mark. We appreciate your support!
★★★★★ 5/5
TrustpilotShayna was very helpful and understood…
Shayna was very helpful and understood the issue and i look forwarder to receiving the Annual Landlords income and expenditure schedule for 2025-2026.
Stephen · 2 June 2026
Agent replied · 24 June 2026
Thank you for your positive feedback, Stephen! We're glad to hear that Shayna was able to assist you effectively. Your satisfaction is important to us, and we look forward to providing you with the Annual Landlords income and expenditure schedule soon.
★★★★★ 5/5
TrustpilotAmanda Goodman was terrific
Amanda Goodman was terrific. Super easy to deal with and completed everything so quickly. Highly recommend.
Gus · 16 July 2026
Agent replied · 24 September 2026
Thank you, Gus! We're thrilled to hear about your positive experience with Amanda. Her commitment to providing efficient service is what we strive for. We appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotGood experience on the rental side
I dealt with Christie Nguyen who is very efficient and proactive.
KD · 17 August 2026
Agent replied · 24 September 2026
Thanks for the fantastic feedback, KD! We're thrilled to hear that Christie provided you with efficient and proactive service. Our team strives to deliver the best experience, and it’s great to know we're hitting the mark. We appreciate your support!
★★★★★ 5/5
TrustpilotNicola Little has been fantastic in the…
Nicola Little has been fantastic in the support she has provided over recent weeks. She has been friendly, helpful, proactive and professional and I am very grateful for everything she has done.
Michael · 17 March 2026
Agent replied · 23 October 2024
Thank you, Michael! We're thrilled to hear about your positive experience with Nicola. Our team strives to provide exceptional support, and it's great to know that Nicola made such a difference for you. Your feedback is truly appreciated!
★★★★★ 5/5
TrustpilotEfficient contract Renewal
Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.
Joyce · 16 April 2026
Agent replied · 28 May 2026
Thank you for sharing your positive experience, Joyce! We're thrilled to hear that Ms. Orchid Ho provided clear and professional assistance during your contract renewal. Your satisfaction is our priority, and we appreciate your kind words!
★★★★★ 5/5
TrustpilotShanze got it done!
Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.
MeaningCompany · 15 May 2026
Agent replied · 28 May 2026
Thank you for your fantastic feedback! We're thrilled to hear that Shanze provided quick and effective support. Your satisfaction is our priority, and we're glad to have resolved the issue for you. Looking forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotExcellent service
I have rented my flat out with Chestertons/James Pendleton for a number of years. Their property manager Sam is outstanding and has made renting the flat out very straightforward. He is brilliant at managing problems or sorting things out if they go wrong at the property - always very quick to respond and works hard to ensure that I pay a reasonable but not extortionate amount for products and services if required.The wider lettings team are usually very responsive and quick to sort out marketing material, contracts etc when there is a change in tenants.
Sarah · 24 September 2024
Agent replied · 23 October 2024
Hi Sarah, thank you for taking the time to leave a review. We're delighted to hear that you have been a landlord with us for a number of years and look forward to assisting you for many years to come!
★★★★★ 5/5
TrustpilotFast and easy
It was my second time reaching out to Chestertons for assistance about the property which turns out to be fast and efficient about solving any queries and issues. I am with Cheneal first on the phone who assisted me to my queries, later on Karen reached on me too through whatsapp then followed by Elaine my property manager through another phone call.
Karl · 22 July 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback, Karl! We're thrilled to hear about your positive experiences with Cheneal, Karen, and Elaine. Our team strives for efficiency and great service, and your appreciation means a lot, thank you!
★★★★★ 5/5
TrustpilotI am really really delighted at Amy's…
I am really really delighted at Amy's customer service and support and care. She is very professional, she showed us a property yesterday and my colleague and I were amazed at her wonderful manners. She is patient, has eloquent English, she explains everything thoroughly, we could write an essay to express our content in being so well served by Amy. Lovely girl, she deserves success in her career. Thank you Amy Tanzer. You made our day. 😀
Helga · 31 October 2024
Agent replied · 22 November 2024
Hi Helga, thank you for taking the time to leave a review for Amy. We're thrilled to hear that you had such a positive experience with her throughout your viewing process. Should you need anything else, please do let us know!
★★★★★ 5/5
TrustpilotI wish to express my deep gratitude to Niema Latif
I wish to express my deep gratitude to Niema Latif, Associate Tenancy Consultant Renewals, for her amazing support throughout all years of my tenancy. Niema's professional support, true kindness, prompt assistance and thoughtful advice have been remarkable and truly commendable. I've felt in very safe hands all these years. I highly recommend Niema for her professionalism, efficiency and kindness, you are very lucky to have her in your team
SBA · 18 February 2025
Agent replied · 23 October 2024
Hi,Thank you for taking the time to write such a great review. We are so glad Niema was helpful throughout the process. Thank you for renewing and best wishes.
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