Trusted Agent profile · Kensington and Chelsea
★★★★★
2,382 reviews across 2 platforms
17 Cale Street, Chelsea, London, SW3 3QR, Kensington and Chelsea, SW3 3QR
Part of Chestertons, see every office.
Chestertons's office in Kensington and Chelsea, at 17 Cale Street, is rated 4.5 out of 5 across 2,382 reviews on two platforms, including 58 Google reviews rated 4.3.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotChesterton agency / Madi Doe
The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.
Thank you for the five star review, we are so pleased Madi was able to help!
5/5
TrustpilotSuper Service
Jack and the team at Chestertons have been superb. Highly recommend!
Dear JF,Thank you for your 5* glowing review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotAgreed tenancy let
Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.
Thank you for your review Paul, Niema will be delighted to hear this!
5/5
TrustpilotShort Term Rental
Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.
Thank you for your feedback Kelly, we're happy to hear your short-term stay was an enjoyable one. Wishing you all the best for the future!
5/5
TrustpilotMoving from the USA to the UK
We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.
Hi Scott,Thank you for taking the time to leave this great review. We're so pleased to hear that Shannon was able to offer such a high standard of assistance in finding you a flat in London. We hope that you have found the perfect place, and look forward to hearing from you again.
1/5
TrustpilotI have been consistently misled by the…
I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.
Hi David,We're very sorry to hear about your negative experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotVery professional lettings team
Very helpful and courteous service from the Kensington High Street lettings team - Mark and Dean were very good and very supportive. Even my outgoing tenant thought Chestertons was more professional than other letting agents instructed on the property.
Thank you for sharing!
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotColette O’Sullivan
My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.
Hi Janet, we're really happy to hear you found Colette supportive throughout the process. Wishing you all the best!
1/5
TrustpilotDO NOT TRUST THEM!!!
This agency is the worst, do not trust them!!! We dealt with a woman called Abigail Gould in the South Quays branch. Her communication with us was poor, she was unprofessional & did not explain anything clearly unless we asked questions. We arranged a time with her to view the property, and when she turned up, she herself said “I’ve never been to this property, I don’t actually know what it’s like.” That was the first red flag, but we proceeded to view the property, as we was taking a look around, she mentioned there was another offer for the property but it wasn’t confirmed and she’d let us know later that evening. We asked her about the holding deposit, and there was miscommunication with how much it was etc.. nothing was explained clearly. When she did send us the link to pay the holding deposit. We felt rushed and the whole thing seemed dodgy. We did not pay the deposit straight away, so she decided to offer us a zero deposit scheme as apparently the landlord allowed this, however after telling us this she said there was another offer from someone else who “earned more” which we thought was quite rude. But funnily enough, the guy didn’t come through according to her. She then said the property was ours, but to be quick as there was someone else viewing the flat later on. I turned down her offer, and said we’d found another place, to which she blocked me on WhatsApp. These people are just out to take your money, they rush you and make out they have so many viewings so you give them the money. CHESTERTONS IS A DODGY AGENCY DO NOT TRUST THEM!!!
1/5
TrustpilotBought a flat in Chelsea via…
Bought a flat in Chelsea via Chestertons Knightsbridge. Viewing was good but the unprofessional, immature behaviour of the estate agent George Smith, during the process was disappointing and unhelpful to the point of damaging the sale and attitude of both side’s lawyers. Still awaiting documents weeks after completion despite emails stating they are keen to help no replies once they have been paid. I was COVID isolating at completion Chestertons really unhelpful but Chapletons who had spare keys were great.
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
4/5
TrustpilotTom Soutar was great at a seamless…
Tom Soutar was great at a seamless process in securing my property. Couldn’t have asked for a better job.
Dear Lucie,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Thomas will be delighted with your feedback, as are we. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotVery helpful
CJ was really friendly and helpful. He dealt with my request promptly and efficiently.
Thank you, Emily! We're thrilled to hear that CJ provided you with friendly and efficient service. We appreciate your feedback and look forward to assisting you again in the future!
5/5
TrustpilotRichard Parkin - Chesterton's deliver again!
It has been a pleasure to deal with an effective and proactive property manager, who has excellent communication skills. Richard Parkin gets the job done and delivers an excellent service. He is a credit to both the team and to Chesterton's as a property service provider.
Hi Tom, we're sorry to see you have left this review and understand that our office manager has since been in touch with you to discuss this further. We appreciate how frustrating it can be to lose out on a property you love but in this instance, we had multiple prospective tenants in the same situation as you.All interest parties were given the option to submit a best and final offer and unfortunately, on this occasion, the landlord decided to accept a higher offer and longer tenancy term.We're sorry it did not work out on this occasion but wish you all the best in your property search.
5/5
TrustpilotChestertons South West Lettings - Sean
I had the pleasure of engaging with Sean at the Chestertons to help me out and finding a place around Twickenham. The beauty I see in Sean is speed, efficiency and professionalism. Nice combination of traits!A real asset to the Chestertons brand...thank you Sean!
Thank you for sharing!
5/5
Trustpilot5* - Highly Recommend!
With the help of Charlie in SW Lettings, the process of searching for and moving into a new apartment was effortless. Charlie went above and beyond to help find the perfect spot for my partner and I, cant recommend him and this agency enough!
What wonderful feedback! We thank you for taking the time to write a review.
5/5
TrustpilotGood experience so far!
Zoe has been great in organising our recent rental deal. Very friendly and helpful, and quick to respond on the phone. We are only at the very first stages of the contract but have been very happy with our experience with Chesterton’s so far.
Thank you for taking the time to post a review. It is great to hear that you are happy with the service provided so far, and endeavour to ensure this continues.All the best.
4/5
TrustpilotGreat service from Joyce
Joyce has been really helpful with managing our property and tending to the needs of our tenants.She is an asset to Chesterton.
Thank you for your feedback Joanne! We'll make sure to pass your compliments on to Joyce and the rest of the team.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was incredibly helpful with our transaction. She worked around our schedule to give us a virtual tour and helped get us the answers about the property. We were very happy to find such a wonderful place. Highly recommend working with Chestertons and Melissa.
Thank you for sharing!
5/5
TrustpilotExcellent agency with fantastic…
Excellent agency with fantastic managers. I am a tenant in the flat they manage. I had issues with the washing machine and lighting - and my manager, Isaiah Samuels, had all the work organized on the same day!They respond fast and help with all problems.
Hi Unkmas, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotBrilliant job done by Chestertons
Brilliant job done by Chestertons! Isabela Thompson made all the diference being a wonderful agent. Chestertons has given us all the necessary support and it was great to work with them!
Hi Ana, thank you for your kind words regarding Isabela, she'll be delighted to hear this! Should you need any further support, please let us know. Best wishes!
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