Chestertons Chelsea reviews in Kensington and Chelsea

★★★★★ 5/5

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Great experience

Great experience, especially from James Smith who sorted out anything we had issues with quickly and always kept up is in the loop. Thank you James!

Lorna · 17 October 2023

★★★★★ 5/5

Trustpilot

Jamie was excellent!

Jamie was excellent to work with! Although we didn’t find the property we were after through Chestertons our experience was superb.Jamie was readily available at all times and listened to our requirements before sending across property options. Would highly recommend.

Sheridan · 14 July 2022

★★★★★ 5/5

Trustpilot

Serve your interests well

Competitive fees, friendly staff, got lots of viewings and drove the process so we completed by my deadline. Luke Drewitt was my primary contact, kept me in the loop all through the process and was a pleasure to deal with. Would recommend.

Ali · 10 April 2022

★★★★★ 1/5

Trustpilot

Dont use Cheterons to find houses to rent

Another day, Another threat from the agency. I would strongly recommend not working with this agency at all. It is a sincere request from a tenant, it is just using the power dynamics brutally because they have the security deposit. I have the threats on email now so I do not if I can upload them for better reference for other people. The service is just pathetic.

Pranav · 21 March 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Chestertons SW Lettings have managed our property for more than 5 years now. Gary and his team are highly professional, knowledgeable and experienced in this field and I would definitely recommend them. Liam recently negotiated on re-letting the property and we are very happy with deal.

Kerry · 20 August 2021

★★★★★ 5/5

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Thank you Sam Heaps for your prompt and…

Thank you Sam Heaps for your prompt and friendly response re property maintenance - much appreciated.

Consumer · 18 May 2024

★★★★★ 5/5

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I cant reccomend Chesters enough

I cant reccomend Chesters enough, what a fantastic service right from the start. They made the selling process so easy and they are an absolute delight to deal with. Thanks to Ellie, Claire and Leah for all your hard workClaire and James

Christopher · 8 April 2022

★★★★★ 5/5

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Juliette is always helpful and…

Juliette is always helpful and extremely kind.You can rely on her

Katerina · 15 August 2024

★★★★★ 5/5

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Everything is well delivered From the…

Everything is well delivered From the beginning till now Emily help me out with the flat, and the arrangement, the landlord is kind as wellThanks a lot for that!

Lucas · 27 July 2023

★★★★★ 5/5

Trustpilot

Had a great experience with…

Had a great experience with chestertons. The process of letting was straight forward and the team were very responsive and felxible to my circumstances. Special thanks to Rufus Holt for your help!

Jake · 29 April 2023

★★★★★ 5/5

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As a landlord I have used Chestertons…

As a landlord I have used Chestertons for many years and to be fair they have been great. But I would like to say the Rowland went too much more than his pay grade. He worked hard, which is what Landlords want . Good job R.

Claire · 12 August 2021

★★★★★ 1/5

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Chestertons; unhelpful and not friendly…

Chestertons bought the estate agents outfit I originally rented from. They are the most unfriendly and unhelpful rental agents I’ve ever met. First they claim not to have a copy of my keys, which means they misplaced or lost them, not too smart. Then they claim I didn’t pay my rent when I did and have a record/receipt for my bank. Then they wanted to increase my rent by 15% because “your rent hasn’t gone up in 5 years” it’s not my fault 🤦‍♀️ they send me endless harassing emails when I’m trying to work.

Joan · 26 April 2023

★★★★★ 5/5

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Andrew was absolutely brilliant in…

Andrew was absolutely brilliant in finding us a brilliant home! He was very attentive and always available to answer any questions we had! Without a doubt the most stress free move we’ve ever had. Can highly recommend Chestertons and Andrew to anyone!

Conor · 30 March 2022

★★★★★ 5/5

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We had a great experience renting…

We had a great experience renting through Chestertons - Aiste was always super helpful and responsive. It was great working with her:) the process was quick and smooth

Agostina · 17 August 2023

★★★★★ 5/5

Trustpilot

Positive experience overall

Positive experience overall. We worked with Archie as our agent and couldn’t have been happier. He helped us out with every inquiry we had and made sure we were taken care of. Couldn’t recommend more!

Davi · 14 January 2023

★★★★★ 5/5

Trustpilot

Great service from Michell

I've been with Chestertons for 15 years. They manage two properties for me. Overall they've been consistently reliable, professional and supportive. I have had many property managers over the years, but my current one, Michell Vasquez, has been particularly attentive, helpful and always executes actions on time. Good to have someone you can rely upon.

Robert · 14 October 2024

★★★★★ 1/5

Trustpilot

Avoid

Pushy. Arrogant. Avoid.

Elizabeth · 27 April 2026

★★★★★ 5/5

Trustpilot

Contract Renewal

Sharntell was being helpful with our contract renewal.

Antoni · 27 September 2024

★★★★★ 5/5

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Great Experience with My First Rental!

Great Experience with My First Rental!My experience has been great from the very beginning, with Mia showing me the house, to the closing process, and continuing with Shakil providing support for repairs and answering my questions after the rental was finalized.I can say that renting the place as a foreigner and having their support was extremely important to me.

Elton · 8 August 2024

★★★★★ 5/5

Trustpilot

Jenny was excellent and looked after my purchase diligently

Jenny was excellent and looked after my purchase so well, having said that so did Ryan and Xavier, whenever needed ....they work as a team in that they all knew the current state of play .... exceptional customer service .... would recommend without any hesitation !!

A · 22 July 2021

★★★★★ 5/5

Trustpilot

Exemplary through and through!

Our experience was honestly second to none! I can’t thank the team enough for handling what was quite a complicated move in such a short space of time. Both our agents (Ben for selling and Archie for buying) were fantastic! There was a real anxiety around buying in this market and in the midst of a pandemic but they, and the team, went over and above. They gave sound and solid advice, always made us feel comfortable in asking questions and of course, showed us the winning property. We had been searching for quite a while so having a team then action and meet us in our enthusiasm for our new home was great. I know people have a few stereotypes for estate agents but honestly, the chaps at Chestertons were brilliant. We would recommend them over and over to our friends and family. Could not have asked for better agents and am so grateful to them for getting them into our dream home!Dare I say it so soon after moving in, but I look forward to working with them again in the future!

Rachel · 11 February 2021

★★★★★ 1/5

Trustpilot

Unprofessional and unable to deliver on their service

I appointed Chestertons on a joint agency term for the marketing of my property. Despite all the promises and statements claiming to be the best local agent 'by a country mile', they simply failed to deliver across the board.Compared with the other agent, Chestertons provided poor communication and I had to chase them for any updates. They failed to adhere to proper access procedure when conducting viewings. Upon termination of their contract their sales director acted in an extremely unprofessional manner, leaving yet another sour taste to the whole experience. In contrast, the other agent conducted themselves professionally and produced three offers of which one progressed to conveyancing.So based on my experience dealing with them, I cannot find a single reason why I would recommend them in any way.

Petrolheadtv1 · 14 April 2023

★★★★★ 3/5

Trustpilot

Good experience until contract stage

I've amended my original 5 stars which I left at the stage at which the rental had been verbally agreed. My old review (which I still stand by up to a point) said: "Lily at Chestertons helped us sort out our dream rental. She got all the paperwork sorted in a couple of days and was on hand to answer all our questions."However, as soon as we got to contract stage, customer service took a nosedive. The contract was amended 4 times and each time we had to sign a new version of about 20 pages, but when I asked for a countersigned contract a few days before our move-in date I was told this wasn't standard practice.Then, when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time, we were told that no one was sure where the keys were. This was 4 days after our tenancy had officially started. We were told to try the caretaker at a neighbouring apartment but no one was entirely sure. It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were, a fair amount of time spent calling around, and finally requesting that my friend go and collect the keys from the neighbour's caretaker, before we could get hold of the keys to our new rental.So would I still recommend Chestertons? Only up until the point at which the rental is agreed, don't expect much after that.

Steff · 13 April 2023

★★★★★ 5/5

Trustpilot

Just rented out a property recently

Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.

Annabel · 16 April 2024