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Bellway Homes Ltd Eastern Counties reviews

4.4

★★★★★ Great

22 reviews across 1 platform

Dane Hill Road, Kennett CB8 7QX

Bellway Homes Ltd Eastern Counties's Kennett office at Dane Hill Road is rated 4.4 out of 5 across 22 reviews on 1 platform, including 22 Google reviews rated 4.4. Checked 9 October 2026.

4.4 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kennett office, from every platform, shown as written. First names only.

1/5

Google

I would like to start by saying that our sales experience with The Ferns was good. Unfortunately, once that stage ended and we moved into the property, the service became extremely poor. To give some context, I have been living like this for three months now. I am currently sitting in my living room freezing, with the temperature at 14 degrees, because ongoing issues have still not been resolved. This has been raised multiple times and yet nothing has been done. There are also scratches on our worktops caused during the build that have not been sorted, and the grass in the garden is extremely lumpy and unfinished. My biggest piece of advice to anyone considering buying is do not sign anything confirming works are completed. We were encouraged to do this for initial snags, but it feels like this was simply a way to stop being chased to actually fix the problems. Overall, the aftercare has been incredibly disappointing. After three months of living here, I am fed up, cold, and frustrated, and I would not expect this level of service after such a significant purchase.

Rosie · 15 January 2026

Agent replied · 16 April 2026

Hello Rosie, and thank you for taking the time to share your review. We’re sorry to hear you have concerns about the service you’ve received, and we want to ensure you feel fully supported. If you have any ongoing issues, we encourage you to raise them through the Bellway Complaints Procedure. This process provides clear points of contact and escalation, helping direct your enquiry to the right person(s) at each stage. You can find full details of our Complaints Procedure, along with key divisional contacts, on our website: www.bellway.co.uk/customer-support/complaints-procedure Many thanks, Alex

1/5

Google

Fantastic experience before the sale, absolutely terrible after. Unlike many of the current reviews that focus only on sales interaction, this review is about the actual house we were handed over, and the quality is extremely poor. We received a “completed” home that was missing a kitchen plinth and had visible damage to several kitchen units. It’s obvious that no proper quality inspection was carried out, given the numerous DIY-level faults throughout the property. We have uneven flooring, in some places by as much as 9mm. The mastic work around the floors and throughout the house is appalling. There is paint all over the flooring and carpets, and multiple dents and dings in the plasterboard walls. What did we get? A token visit from the sales manager two days after completion, who repeated the usual line: “This is not how we do things.” And since then, nothing. No follow-up, no action. This review is based on our first week in the house, and I will update it depending on how the developer resolves these issues. Save yourself the stress and choose a different builder.

Kieron · 15 January 2026

5/5

Google

Lovely presented development, we started our journey with kiana who was very knowledgeable and brilliant throughout the reservation process! We have since been speaking with Jordan who has equally impressed us with her quick responses and willingness to go the extra mile! Overall very impressed with our journey. The site team have been there to answer our silly questions as first time buyers throughout our home demo and meet the builder appointment making the process very stress free. The finish on our new home is to a good standard and would happily recommend Bellway homes!

Emily · 15 February 2026

Agent replied · 16 April 2026

Hi, Emily. Thank you so much for your kind words! Feedback like this truly means a lot to us and motivates the team to keep delivering great service.

1/5

Google

Very poor experience overall with Bellway! Over 15 weeks after a formal complaint raised regarding serious issues in our property we are still battling it. The team have no care and no urgency in getting problems sorted in our home! We had a serious heating fault for over 3 months, site team entering our property without permission, leaks in our bathrooms which took months to fix. The lack of professionalism, ignorance and care throughout is completely unacceptable!

Chloe · 15 February 2026

Agent replied · 16 April 2026

Hello Chloe and thank you for taking the time to leave this review. If you have any ongoing concerns about the service you’ve received from our team, we encourage you to raise them with us in line with the Bellway Complaints Procedure. This process provides clear points of contact and escalation for your concerns, ensuring your enquiry is directed promptly to the most appropriate person(s) who can assist you at each stage. You can find full details of our Complaints Procedure, along with links to key contacts within your division, on our website here: www.bellway.co.uk/customer-support/complaints-procedure Many thanks, Sam

5/5

Google

Still yet to move in but Kiana has been brilliant. It's not been the quickest process, however that is due to our buyer and our solicitor delays. Kiana has been patient but also proactive in chasing for us to help us hopefully exchange …

Tom · 16 June 2025

Agent replied · 16 April 2026

Hello Tom and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Team Bellway

5/5

Google

We have found our first home thanks to Bellway. Special mention to Kiana who has helped us through the process (and is still helping!) She’s been so patient and helpful with all our queries. Couldn’t recommend her and the team enough!

Emma · 16 June 2025

Agent replied · 16 April 2026

Hello Emma and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Bellway home! Thanks again, Team Bellway

5/5

Google

Massive Thank You to Kiana at The Ferns, Bellway Homes From my very first meeting with Kiana to the moment I made the decision to purchase my new home, the journey has been nothing short of incredible, and I …

Jacqueline · 16 June 2025

Agent replied · 16 April 2026

Hello Jacqueline and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at The Ferns at Kennett Garden Village. This really is the type of … More

5/5

Google

Currently in the process of a house purchase, thus far Bellway have been excellent. I must thank Kiana their representative who has been extremely helpful, professional and kind to my daughter and myself. …

Pete · 16 June 2025

Agent replied · 16 April 2026

Hello Pete, thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Team Bellway

5/5

Google

Lots of beautiful houses to choose from on this new development. Big shoutout to Kiana, she is amazing! Super helpful and friendly, making the whole process smooth and enjoyable.

Nathan · 16 June 2025

Agent replied · 16 April 2026

Hello Nathan, thank you for this great review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Team Bellway

5/5

Google

Kiana is a very warm and welcoming Sales person, very helpful and exactly the kind of person you want to help you by your home

Bradley · 16 June 2025

Agent replied · 16 April 2026

Hello Bradley, thank you so much for your kind words! We wish you all the best in your new Bellway home. Thanks again, Team Bellway

5/5

Google

Gorgeous area and Kiana is wonderful! So attentive and quick to respond to any of our silly questions.

Annie · 16 June 2025

Agent replied · 16 April 2026

Hello Annie, thank you for your excellent review! We wish you all the best in your new Bellway home and really appreciate you taking the time to leave this review. Many thanks, Team Bellway

5/5

Google

Lovely park for the kids, and a new school 🏫 😀, and still building 👷‍♂️ 👍🏻 …

Andrew · 2 April 2026

Agent replied · 16 April 2026

Thank you so much for your kind words, Andrew. We really appreciate you taking the time out to share your experience with us. Cheers, Bellway - The Ferns at Kennett Garden Village

5/5

Google

Great service and lovely houses to choose from the Bellway team. Kiana from the Bellway team is always super helpful and attentive to our request. I would highly recommend to visit the Bellway The Ferns office if you are looking for a house in the Kennet area.

Anthony · 16 June 2025

Agent replied · 16 April 2026

Hello Anthony Lam, thank you for leaving this excellent review! We wish you all the best in your new Bellway home. Many thanks, Team Bellway

5/5

Google

We couldn't be more thrilled with our beautiful new home. Thank you Bellway!

Amy · 15 February 2026

Agent replied · 16 April 2026

Hi, Amy. We are thrilled to learn that you had a positive experience with us!

5/5

Google

Kiana at Bellway is a rare find she is knowledgeable honest and helpful she has been brilliant guiding and advising us about the homes and options available Thankyou Kiana .

Ray · 16 June 2025

Agent replied · 16 April 2026

Hello Ray, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Kiana! We wish you all the best in your new Bellway home. Thanks again, Team Bellway

5/5

Google