Every review we hold for the Kenilworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbout Leaders in Kenilworth. Very helpful service. Maybe it's not the cheapest, nor the most expensive, but the service is very good and attentive, so worth it.. Claire and Mirela are very nice and willing to help in all possible. So, the first month of service is going very well, we will see the rest of the year!
Rap · 18 June 2017
Agent replied · 16 June 2024
Hi there, thank you for taking the time to share a review. We are really pleased you have been happy with the service and found the team very helpful. We will make sure to pass your kind words onto the team.
★★★★★ 5/5
GoogleI can honestly say I have had exceptional service from Sam and leaders branch in Kenilworth In all of my dealings. They have been professional and courteous, and have gone over and above in their service levels. I would recommend without question.
Jackman · 17 June 2022
Agent replied · 16 June 2024
Dear Jackman Jackman,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleSo pleased with this professional and proactive team. Really worked with us to make the sale go through and went the extra mile to help sort out several issues as we weren’t local. Really recommend Lee who was excellent!!!
Jennifer · 18 June 2019
★★★★★ 5/5
GoogleJess really helped me out have hard some terrible experience with estate agents but Jess definitely changed my image on them completely helped me through the process was very quick and clear with information and and absolute gem to have as a agent keep up the great workPositiveProfessionalism
Junayd · 17 June 2021
Agent replied · 16 June 2024
Hello Junayd Zafran
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleI had I property rented by Leader's for over 10 years. Fantastic service throughout this time and being abroad that gave me a piece of mind knowing my property had been looking after by a reliable Estate agent. Recently sold by Leader's despite the difficult time on lockdown.
Highly recommendedPositiveResponsiveness, Professionalism
Marco · 27 August 2020
Agent replied · 16 June 2024
Hi Marco Defalchi!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Leaders Estate Agents Kenilworth
★★★★★ 1/5
GoogleExtremely rude! Phone to enquiry about property for sale on a market. Been told can't arrange viewing unless i have my own property on the market. No explanation more than how we do it. How can you sell house if refuse potential buyers to view it???NegativeProfessionalism
Maggie · 17 June 2021
Agent replied · 16 June 2024
Dear Maggie Fijak,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Relations Team
★★★★★ 5/5
GoogleClaire was great, showing us the property and explaining everything in detail. She answered kindly and professionally to our long list of questions. She even remembered us from a previous attempt to rent with leaders!
Nicole · 18 June 2019
★★★★★ 5/5
GoogleWe have been working within the Lettings industry for many years now and have to say the Management Team at Leaders Kenilworth are second to none. Claire, Laura and Vicky seem to have a wealth of experience that really helps us out as contractors.
The work is always scheduled correctly, keys are always available and support is at the end of the phone when needed.
I would strongly recommend the team to any landlords looking for a proactive property management team.
Dean · 17 June 2020
★★★★★ 5/5
GoogleI have rented a property via Leaders for the last 12 months. They have been amazing the entire time, no query or request has been too much and are always very welcoming and friendly to deal with! Highly recommend.PositiveResponsiveness, Quality, Professionalism
Claudia · 27 August 2021
Agent replied · 16 June 2024
Hi Claudia Rose Carter Photography,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Kenilworth. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI had an excellent experience with Leaders, namely with Jessica Lye. Her professional approach was admirable. I got all support from Jessica with all my queries and clarifications.
I strongly recommend Leaders Estate Agent.
Andre · 17 June 2022
Agent replied · 16 June 2024
Dear Andre Teles Grilo,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe would like to thank the whole Kenilworth team for the great support and help provided in buying a house in Kenilworth. I will definitely recommend Leaders Estate Agents for Great support and communications.
Baline · 17 June 2022
Agent replied · 16 June 2024
Dear Baline
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleGreatful thanks to Clare and colleagues for resolving a long-running problem. It was handled in a fair and even-handed way. Also, appreciated being kept up to date.
Roger · 17 June 2020
★★★★★ 5/5
GoogleI have found the Leaders staff, very helpful, efficient and as a Landlord the service the support they offer is very good.
Rick · 17 June 2023
Agent replied · 16 June 2024
Dear Rick
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery professional sales team that I had the pleasure of instructing. Jack and the team made me feel very comfortable and at ease from the get go. Thanks again!
Jake · 18 June 2019
★★★★★ 5/5
GoogleKim Hayward assisted us with queries during our Tenancy Agreement and was helpful and always came back to us. Great service!
Neil · 17 June 2023
Agent replied · 16 June 2024
Dear Neil,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe agent is very professional and answered all my questions before I asked. Really amazing.
Chris · 19 November 2023
Agent replied · 16 June 2024
Dear Chris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery helpful staff and made me feel more at ease looking at future homes!
The senior Negotiator and Valuer, Claudia, was very helpful and honest.
Highly recommend Leaders for this area.
Jack · 17 June 2022
Agent replied · 16 June 2024
Dear Jack,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat estate agents. Lee was very proactive and supportive - thanks to his drive and last push, we made the contract exchange just in time. Highly recommended.
Tak · 18 June 2019
★★★★★ 5/5
GoogleCan't fault the team at the Kenilworth branch. Responsive, decisive and all round a breeze to deal with. Would recommend to anyone looking to rent to do so with Leaders.PositiveResponsiveness, Quality, Professionalism, Value
Ash · 27 August 2021
Agent replied · 16 June 2024
Hi Ash Turnbull,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Kenilworth. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 1/5
GoogleTerrible estate agent! Save yourself! I complained about mould a month ago. Nothing has been done!
N · 17 June 2023
Agent replied · 16 June 2024
Dear Noj U,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleExcellent service from Leaders finding us new tenants. Ended up with only 3 weeks between tenants.
Valerie · 17 June 2023
Agent replied · 16 June 2024
Dear Valerie
We are very happy we could provide you with a positive experience.
Thank you for taking the time to leave a review and for giving us a 5 star rating!
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleTook a really long time to get back our deposit despite numerous emails. They also asked me to write a review so...
Kaitrin · 27 October 2022
Agent replied · 26 October 2024
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 4/5
GoogleI’ve been dealing with Leaders- kenilworth for more than 4 years and I would recommend them for anyone. Massive thanks to their maintenance department specially for Patricia Broadhurst and Alicia Wigley.
Amgad · 17 June 2021
Agent replied · 16 June 2024
Hi Amgad Abdelraheem,
Thank you for the great review of our Leaders Estate Agents Kenilworth team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI used Rich Spiers, Leaders Mortgage & Protection Adviser. He provided great advice and really simplified the whole process. I wouldn't hesitate to recommend him, he's a top guy and I will remortgage through him I'm sure.
Matt · 18 June 2019
Agent replied · 16 June 2024
Hi Matt, thank you for taking the time to let us know about the service you received when arranging your mortgage through Leaders. We are so delighted to read that Rich has been able to provide so much advice and assistance as well as simplify the process for you . We will ensure your comments are relayed onto Rich so he is aware of your kind words. If there's anything further we can do for you please do not hesitate to get in touch as we are happy to help! Kind Regards, Leaders
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