Leaders Sales Kenilworth reviews

★★★★★ 5/5

Google

Quentin Lee Marla, is such a loving, respectful and he helps us all through the process he responded to my emails on time. I highly recommend them you won’t regret using them.

Alabi · 16 April 2025

★★★★★ 5/5

Google

Patricia at Leaders Kenilworth has been wonderful sorting out a bath issue at the home we rent out. Very efficient and went the extra mile to resolve all the issues. Very professional from beginning to end.PositiveResponsiveness, Professionalism

Lisa · 17 June 2021

★★★★★ 5/5

Google

Quentin and Natalie have been incredibly helpful so far. They have been professional, supportive and are always available to give advice throughout the process.

Alex · 24 June 2025

★★★★★ 5/5

Google

Logan Howitt: I appreciate your services. You have always been patient and articulate whenever I requested help concerning renting issues. The decisions you made recently became a win-win for both me, the tenant, and the landlord. Keep up the good work. Regards, Simon

Simon · 26 September 2024

★★★★★ 1/5

Google

Leaders have tried every tactic possible to avoid repaying our deposit, despite our landlord telling us it would be repaid in-full on the day our tenancy ended. Firstly, they simply didn't repay the deposit, despite our landlord requesting it to be released. Leaders then contacted us stating that they needed our bank details in order to repay it (I am sure they already had our details). They then argued (via our landlord) that proof that all bills (utility and council tax) were settled was required before the deposit could be released. They blamed this on our landlord, but I have serious doubts as she has been fantastic since we moved in. Bills are not deposit deductable according to TDS, as the bills were in our name. Leaders should have known this. I have since called and emailed numerous times only to be told our deposit has been released, which is clearly not true. We have now had to raise a dispute with TDS to get the money returned. We spent a whole day cleaning the house when we left, which was apparently a complete waste of time. Avoid renting with Leaders if you ever want to get your deposit backNegativeProfessionalism

Mark · 17 June 2021

★★★★★ 3/5

Google

Let agreed for a property this was all 100% agreed with agent and landlord Gave notice to current landlord after confirmation by Jess no problems would arise. Well well next day got a phone call from Jess to say property no longer ours and given some pathetic excuse. Since then bit slow in responding and been waiting since 1st October for return of my holding deposit. Things happen for a reason and I have found a fantastic place but would like my money returned thanks.

Kim · 17 June 2021

★★★★★ 5/5

Google

I am a first time landlord and Leaders have been very helpful. Sam explained all the ups and downs of renting a property clearly so I was under no illusions. The services they offer as a managed landlord are excellent. The level of customer service from Sam and the organisational ability of Vicky to sort all the various certifications was top notch. I feel my property is in good hands! Thank you. I highly recommend Leaders, especially if you are a first time landlord.PositiveResponsiveness, Professionalism

Nick · 17 June 2021

★★★★★ 5/5

Google

We can’t speak highly enough of the service we received from Claudia during the recent sale of our property. From the start of the process she was professional but also friendly, warm and very approachable. The property was undervalued by other local agents and Claudia encouraged us to market the property at a higher price point which led quickly to an asking price offer. She was always contactable and smoothed things over when there were bumps out of our control along the way. We would 100% use Claudia to sell our next house and would highly recommend her to others.

Sabrina · 17 June 2021

★★★★★ 5/5

Google

Very professional and helpful service. My partner and I were applying to rent, and Jack and the rest of the staff at Kenilworth helped us with all our needs and made the process as easy as possible. We're very happy with the experience.

James · 27 July 2024

★★★★★ 5/5

Google

Excellent service from Jess! Very polite and pleasant. We've had negative experiences with other letting firms and Jess has been prompt and followed through with her actions. Many thanks.PositiveResponsiveness, Professionalism

Joshua · 17 June 2021

★★★★★ 5/5

Google

Jess came out to value our property and had clearly put a lot of time and effort into her presentation. She had not only looked into sales of other properties in the area but also taken into consideration the uniqueness of ours. Thoroughly professional whilst being empathetic with my elderly parents.

Bill · 17 February 2024

★★★★★ 5/5

Google

Absolutely brilliant service from Quentin helping find a tenant for the first time. Professional and efficient and keeping me updated at all times. 5* from me

Hayley · 26 March 2025

★★★★★ 5/5

Google

My husband and I are in a property let and managed by Leaders, and we are helped by Clare for its management. She is always prompt in responding to our queries, and nice in sharing any updates - coming new to Kenilworth, it is great that we can speak to her of any issues in our property and get anything professionally and effectively sorted out.

19th · 17 June 2020

★★★★★ 1/5

Google

Worst Agency to deal with when you are a tenant...Reported issue over a leaking over 6 months ago and it's gotten to a point where the maintenance person does not even respond to emails when following up. Very Incompetent and inconsiderate

Ashley · 27 July 2024

★★★★★ 1/5

Google

Students Landlords - Does this Company protect your interests? Without Prejudice By Richard Hill - Former MD of Heritage Property After the sale of my Company, Heritage Property, to Leader’s in November 2015 I left a student property under their “management” as it seemed fairer on the tenants at the time. Over the past 3 years I’ve had to deal with most management issues myself as the tenant’s found it difficult to get anything done. Leaders approached me with an offer for the property on November 30th 2018. After that I received no communication about the tenancy and so last January I started to chase them to make sure that the tenancy agreement was signed and that deposit monies had been paid. I contacted the letting staff several times and was given assurances at every stage that the matter was in hand. Eventually, on the 27th March, I ran out of patience as nothing had happened, so I spoke to the Lettings “Manager”, Sharon Haines, who apologised and said she would jump straight on it and get it sorted out immediately. ' Sharon, the “Manager”, didn’t bother to get back to me at all but 4 days later, ironically on April 1st, I received an email from another member of staff, called Vicky, saying that the tenants had pulled out, no agreement had been signed and no deposit had been taken! To cut a long story short I then addressed my concerns to their Area “Manager”, Stephanie Dunkley, who promptly decided to give me a lettings education and told me how new ‘Right to Rent’ checks need to be completed no more than 28 days prior to the start of the tenancy which means agreements can’t be executed and deposits can’t be taken! I was subsequently told in writing in a “Final Viewpoint” letter, following a complaint, that I had not communicated my concerns with the staff at any stage thus basically calling me a liar! They also went to lengths to explain how they would be keeping the £600 they took in admin fees to cover their costs! I have never seen a Company that is supposedly acting in my best interests fail to protect them at all and then be so dismissive after their obvious failings were pointed out. It may be nothing more than dumb luck if your tenancy goes ahead this year as I can tell you they have told me that they will do nothing to give you any security until 28 days prior to the actual start date of the tenancy.. This is a stark warning to any Student landlord’s that still have a property under management with Leader’s. They lack professionalism, fail to protect your interests and to make matters worse say you are a liar when they get found out. My advice, so you don’t get left in this kind of predicament, is to find a new letting agent with a more professional approach to business! Full review available on allagents.co.uk as Google has a limited number of characters you can use.

Richard · 17 June 2020

★★★★★ 5/5

Google

As a newcomer to the Rental Market especially within the kenilworth area, Leaders of Kenilworth have been Fantastic throughout our rental Process. Always willing to help and listen even during the Current Covid-19 Crisis, as a Key worker it has been incredibly important to make this move to the area during this period for us. Both Sharon and Sam who i have spoken to on multiple occasions both by Email and Telephone have always put our minds at rest and helped during every step of the way. Fantastic help i would Highly Recommend to all !!!

Mark · 17 June 2020

★★★★★ 5/5

Google

The perfect experience of buying my house through Leaders Kenilworth. Jessica Lye worked with us was absolutely excellent and it couldn't have gone any better. The whole process was very smooth and efficient. The searcher and solicitor introduced by Leaders were also brilliant. In conclusion, the group was professional, and I highly recommended to buyers.

PL · 21 August 2023

★★★★★ 5/5

Google

I had 3 viewings on Saturday with three different estate agents and Leaders shone above the other two professionalism wise. Vikki was great, very helpful and informative and generally lovely. 5 Star for service.

Jessica · 18 June 2018

★★★★★ 5/5

Google

I would highly recommend using Leaders. They were quick to respond to my initial enquiry without being pushy. The agents were friendly and got my house on the market very quickly. Communication from all involved was great from start to finish. I hardly had to chase my solicitor as Leaders did most of it for me.

Ryan · 17 June 2023

★★★★★ 5/5

Google

This was a very long transaction, and everyone at Leaders kept me informed at all times along the way and made this transaction go through for me. I would highly recommend Lee as he is extremely professional and very patient. He always made time for me and always took my calls or phoned me back straight - he is an asset to Leaders!

Annemarie · 18 June 2019

★★★★★ 5/5

Google

I feel very glad to have had my property managed by Quentin lee, I can thoroughly recommend his service.

Mayank · 16 April 2025

★★★★★ 5/5

Google

Viewed a property I wanted & knew it would go quickly so Jess told me what I needed to do to secure it & I moved in last weekend. Communication was excellent all the way along and liaised between myself & the landlord to ensure any requests I had were met. Jess always responded quickly to emails and I would highly recommend. The moving in box was a nice touch Leaders 👍PositiveResponsiveness

Michelle · 17 June 2021

★★★★★ 1/5

Google

I cannot urge people enough to go to a different lettings agency. They do not take care of rental properties, leaving unsafe conditions for young children despite the council urging them to remove mould and fix severe structural damage. Most of this comes from poor management structure internally at Leaders. It's not uncommon to have to wait weeks for replies to emails or phone calls.

Emilie · 17 June 2022

★★★★★ 5/5

Google

After experiencing many difficulties through selling a property, I cannot begin to explain the above and beyond service we have received from Lee Croston. Nothing was ever too much for him, and he was the point of call for everything. The sale would not have gone through without his dedication and expertise in the field. We honestly can not thank him enough for everything he has done. Would 100% recommend him to anyone selling a property.

Dani · 18 June 2019